The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

User logs for SD users

Sunny Nepal
Sunny Nepal
Contributor
October 16, 2018

Hi !! I administer JIRA SD for a small-medium enterprise. We have recently added Service Desk functionality in a lot of user profiles. 

Just wanted to check if there is any way I could find the logs for those users to see if they are using SD functionality? Or any other sort of Service desk logs. 

 

 

Watch
Like Be the first to like this
612 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Alexey Matveev
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
October 16, 2018

Hello,

As an Administrator you create projects. If you created a Service desk project and users work with issues there, then they use Service desk functionality. If you have customers then they also use Service desk functionality. If users create boards, then users use the Jira software functionality.

View More Comments
Sunny Nepal
Sunny Nepal
Contributor
October 16, 2018

Cool !! Thanks for the reply back !! 

 

My question was more on capturing the user logs for SD users. We do have lots of users who have SD functionality added to their user profile but as an admin, I want to check if they are actually using the SD functionality or not ? 

Like
Alexey Matveev
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
October 16, 2018

You can not capture such log in Cloud

Like
Reply
Jira Service Management
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security