Unable to assign agent license via Project Settings > People ?

[Melanie Pasztor]

Hello!

Would like to confirm behaviour whether it is a bug / missing setting somewhere, or intentional/expected. 

When adding someone the project role Service Desk Team from Project Settings > People, it does not automatically adds them to the jira-servicedesk-users group. Only does that with 'Invite Team'.

This prevents being able to create specific service desk groups, always needing to manually one by one with Invite Team, or directly with the jira-servicedesk-users group.

Is this expected, or is there a project setting that is lacking or preventing that with Project Roles?

[Alexey Matveev · Accepted solution]

Hello,

When you add a user to a role in the People menu, this user will not get a license.

[Victor Mutambuki]

Melanie,

You'll need to add them to your Jira Service Desk license count as well as add them or invite them as agents. 2 part process.

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html

Victor