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Jira Service Management
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I currently have a server instance of JIRA running with service desk and software. My goal is to create a identical cloud instance and decomission the local server instance. I create a xml backup f...
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Hello, we accidentally added a customer to the wrong organization. Removing this customer from the wrong organization, produces an error. Attached are two screenshots. Number one shows ...
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Hi, I am looking for some assistance with an issue I have with JSD, we have been using JSD for the past 8 months without any issue but recently when the customers from one particular company r...
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Phrase "Your request was"___"and the status changed to" does not exist in any language pack and can not be found anywhere in Jira Software or Jira Service Desk. Does anyone know how to trans...
507 views 1 2 Deleted user May 15, 2018 -
Dear Community, we have self-hosted Jira Service Desk (3.5.2, Jira Core 7.3.8). Regarding new GPDR, that will go live at 25 may 2018, we want to be able to inform our customers about Privacy Policy....
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I have created a costume Field (Internal comment) as user picker, my goal is when any comment added internally I want a notification to go to anyone in "Internal comment" field. Can you let ...
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Hi Guys, Anyone know how 2 change this default or edit it? Best regards, Eddy
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There are lots of examples about on how to add a request participant; I want to get an array of users FROM the request participant field so I can manipulate it. I can get this far: CustomFieldManag...
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I am very confuse while reading so many workaround for this issue. Issue:- My issues are "Resolved" but resolution is coming as "Unresolved" due to which all Resolved issues also displa...
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I am very confuse while reading so many workaround for this issue. Issue:- My issues are "Resolved" but resolution is coming as "Unresolved" due to which all Resolved issues also displa...
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In change workflow, we have one status "Customer approval required" . This status should show action buttons (Approved or Declined) to customer only. But it's not happening. Also i nee...
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Hi guys, newbie here so please forgive me if I've put this in the wrong place. Our instance of Jira Service Desk has just started to have issues in IE11. For some reason it displays a blank page...
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I'm setting up an automation rule that will post a comment when moved to a specific status. I'd like for the comment to say "Please respond by mm/dd/yyyy" with a specific date relative to the current...
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(in JIRA software, not JIRA SD) The email replies are added to the Ticket as expected. However, they do not trigger email notifications to the watchers (as defined per permission scheme). Com...
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The CAPTCHA app that in already part of the Jira software is very hard to read. I have seem the Font download workarounds, but I'm not having an issue with weird symbols, just with the letters being ...
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My Google-fu is letting me down this week. I want 3 customers to be able to see any and all tickets raised by each other in their JSD portal. I have created an Organisation and added them to it but...
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We are just starting to use Service Desk and looking how the SLA's are utilized. One of the agents asked if you can pause an issue if you go to lunch or an appt . Also, how do you add a d...
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When we create a Subtask, the organization is not automatically populated, either by the parent issue or by the reporter reflected in the new subtask. The is not the case for crated issues, the orga...
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Our school district is new to Jira and we have a few questions regarding its use. Right now we have two projects: one for Help Requests and one for our big projects. We have it set up so requests are...
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Hi All, Hopefully you can help me out here, I've had a google around and haven't seen any answers to this so far (apologies if it has been answered elsewhere). We already have an instance of JIRA S...
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Can JIRA Customer Satisfaction Survey results be pushed back to an "on-premise instance" of Microsoft Dynamics CRM and tied to the original Case that generated the survey??
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I have no idea how to write scripts. I'm looking for a post function that can remove the issue 'Reporter' from the JIRA Service Desk 'Request participants' field. Reason being, our company uses pos...
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I assign a preset value - security level to a some kind of request type's but some time after the request type lose the security level hidden field
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For better readability, I would like to remove the Service Desk request from the screen when viewing an Issue. Is there a possibility to do this? I don't mind manually editing Jira files...
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