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Jira Service Management
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Hi, trying to configure it I get this error
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We have been using Jira Service Management JSM for some time for support requests from external customers. Now we want to open a second project in JSM so that internal employees can also make suppor...
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Hi Guys, Hope you all are doing well, I am trying to search an issue with issue-id for a specific project. I am trying to search an issue with issue-id and the search bar is project specific where...
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Currently we can export forms as XLSX and PDF. Is there a way to download them in JSON format so I can edit and process them with more automatic way?
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Hi community! TL;DR: Is there a way to see the "delivered-to" email address in a Jira ticket? Context We have the same support email for several clients, and we are receiving tickets via email on ...
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Hello. I was wondering if It's possible to create an Atlassian acount with a shared mail adress (in my case mail.supportsirh.autorisations@airfrance.fr) or if the Atlassian acount is only pers...
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I am about to hide the cloning option for change tickets as we're seeing incorrect information being transferred and not updated when the clone is done. Is there a way to see who is cloning tickets?...
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HI, I am trying to send an web request API to a status page we have and when there is a single line of text in the custom field it works however if you add any new lines the request fails wi...
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Good day I’m currently reviewing the SOC 2 report from https://www.atlassian.com/trust/compliance/resources/soc2, which covers the period from October 1, 2022, to September 30, 2023. Could you plea...
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With JSM, is it possible to have incoming email integration for alert, and have filter and processing rules created based on the content in the email to route it to different Teams or Projects?
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When moving status within tickets - there is no response from JIRA. Tempo seems to also not work
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Hi all I have aws Support intergrated ,and i want let our end customer to create case directly how can i setting for customer ,and they can only create aws case to the specific account&...
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I have created 2 Automation rules in JSM. The first rule triggers when SLA about to be breached in the next 15 minutes. The second rule triggers when the SLA has been breached. Both of these rules w...
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I accidently removed the "Pending reason" from my "More Fields" in my right-hand menu side board. I tried all the suggestions I found in Google but cannot get it back into the right-hand men...
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Is it possible to use context or values in a request to display automation? For example, I'd like an action "Push SQL Studio install" when SQL is mentioned in the request. However...
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We have a highly conditional workflow in JSM, and for one of our latter status transitions, we have about 5 automations set under the same status transition. The most recent isn't triggering at all. ...
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We have a service project in JSM. When you go to Project Settings - Fields, there is a field option there that is called 'Deliverable'. It's not linked to any screens. We are tryi...
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I have five request types and I put them in groups because I didn't like their order, but they really don't need to be grouped so I removed the groups. Now the request types don't show in the p...
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Only one user reported that emails are not converted as a ticket in JIRA
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I'm creating an Automation whereby an issue is escalated internally in our organization to resources who are NOT using JIRA. 1. I've created an Automation Rule "When Manually Triggered" 2. A prepop...
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Only one user have an issue to create a ticket in JIRA through email. Whenever someone send an email to servicedesk team it convert that as ticket in the JIRA system. But for a particular user we ha...
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I have a rule that works like this: When Issue is transitioned from Open to Resolved If Summary contains "XYZ" Create a Sub-Task under the same parent and set the Assignee to unassigned. However,...
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I want the messages in the service portal to be in Icelandic. Can I add a new language package or how do you recommend I do this? Maybe open a language package and review all texts and change them?&n...
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I have created an onboarding form on JIRA and exploring options for accessibility across our organization. My goal is for all users, including those without JIRA Account, to directly access and compl...
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We have Assets as part of our JSM implementation. For the life of me, I can't see how to associate an asset to an incident. I did find this link : Link an asset to an issue You...
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Atlassian Community Events
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| Subject | Author | Posted |
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| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |