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Jira Service Management
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Hello, I have added the domains and the status is "active". But I can still not enter mail adresses (look at the screenshot). Do you know why?
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Hello, Is it possible to manually link an issue with a DONE status from Project 1 to Project 2? This linking should be applied manually and only for specific issues. Thank you!
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Hi, Within Jira JSM, is there a way to track when an issue is moved from one project to another? E.g. with automation or even custom field to this? Thanks, Rajan
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On Friday our external customer portal has started to ask customers to sign up before they submit a ticket. Checked the project settings and it still shows that it is an open project and anyon...
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I have serval components A, B, C now. And the Pods A, B, C exactly mapping with components. For now, I want to do the auto assign ticket to the people who in components and also in Pods A. ...
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I have serval components A, B, C now. And the Pods A, B, C exactly mapping with components. For now, I want to do the auto assign ticket to the people who in components and also in Pods A. I know h...
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I have serval components A, B, C now. And the Pods A, B, C exactly mapping with components. For now, I want to do the auto assign ticket to the people who in components and also in Pods A. I know h...
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I have two transitions in workflow: reassign and done. When I moved the ticket to reassign, I created a pop-up screen containing the due date. now Due date to be set after 2 days when...
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Hello, we are using Jira service management. When an issue is resolved/closed the commentsection in the issue is disabled. Hence the customer is still able to send ...
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Hi all, would love some help understanding permissions, what I think I understand right now is Org Admin - Configures Site Access - allows changes to a particular site, like domain name etc. And Te...
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I want use ITSM to check the status of my device and use the booking device, I'm looking for AssetsIT in marketplace, I can do without it with ITSM?
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I'm setting a different screen for the "Change ticket" operation, I've limited the permissions of who can change the ticket, but I don't know how to display this screen
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Hello, I recently started the learning path "Configure Atlassian tools for effective service management" In the last module, "Monitor SLAs and requests with JQL functions," I believe there is an er...
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Have a team-based project that does not set the Response timestamp and am not able to set the Resolution. Do I need to create the Response status and workflow? Have tried different templates and st...
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Hello, is it possible to autosave written texts in JIRA-forms? When we miss to click on the savebutton and navigate to another page or issue the written text in the form dis...
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Our support portal has suddenly stoped working, anyone know what may have happened?
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In the JIRA widget, the search widget is kind of clunky as you need to provide a list of terms to the user that exposes all of the request types. It seems like a pull down list of request types would...
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Hello, I’m currently working on a validation rule in Jira Service Management to manage reserved time slots for maintenance activities. The requirements are as follows: 1. Reserved Time Slot Validat...
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When cloning an issue, what screen is automation using exactly? When I use automation to clone an issue, it creates the issue but the screens are not using the same screen as the trigger issue and ha...
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Hey everyone, I'm undertaking a project in which I'm tasked with revamping our ticketing system and integrating other teams (Security and HR) within Jira. I have crated this workflow and built out...
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Hello! I created a form, linked the fields to Jira and I know that they are there - I currently have automation running off of their values conditionally and successfully. But they do not show up as ...
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Hi, I'm a client of an enterprise that uses Jira Service Management. I can open tickets and view existing tickets for the enterprise I work for. Frequently, I have to access all open tickets...
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Hello, I am looking for a solution where customers can log into a portal of some sort and this will allow them to see active alarms for there project and reporting. Anyone have any suggestions? &nb...
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I have questions regarding widget. I want to know how we can allow customers to access our account through Widget? How we can work with widget, How customers can send us email without logging in. ...
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When I try to change my subscribtion ( which was a trial previously, now it's a paid one) from premium to standard, it's opening a page where I can choose Free or Standard, but when I select standard...
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Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 11 | |
| 8 | |
| 6 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |