Community resources
Community resources
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Jira Service Management
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Hello, I needs to have approval process where should participate 4 groups, in each group for ex. 3 users, and in case someone from any groups approves/declines, the system should understand th...
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Consider the following simple example, using a Service Desk Portal: 1. Client files a ticket "The Pony Generator Is Broken". The description entered in the portal is "This is what it created" with ...
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I want to make my help portal tool like your sample - I don't like the drop down menu ... https://propertiesonline.atlassian.net/servicedesk/customer/portals I want to show the groups or the catego...
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Fred, a regular user, opens a request. Mary, a service desk agent, realizes it needs approval. She clicks 'request for approval', the workflow transition screen pops up, she fills in the details incl...
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"Cannot link your email account due to emails in inbox Your inbox must be empty before you can continue to the next step. Please move the existing emails out of the inbox and try again." Unable to ...
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HI! I have a user that regularly gets added and removed as a participant to tickets. However once removed as a request participant they still receive notifications. How do I stop this?
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Hi all, Is there a way to add an extra button when commenting on customer tickets to just provide an update and not change the status to waiting for customer? Currently I have share with customer a...
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I'd like to make Customer Request Type read-only on the Service Desk view issue screen. The ultimate goal is to require users to use a transition for changing the Customer Request Type instead, so th...
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I'm pretty new to using service desk and we don't get a huge number of help desk issues But any suggestions on ways to create alerts when issues are created with Highest priority to ensure we triage...
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Hi, when adding a public comment on a Jira ticket, the user gets an email that a comment has been added, with the comment itself. I would like to add the complete email history to that email...
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Hi all, we have a Confluence Space that is linked to a JIRA Service Desk as knowledgebase. On one page in our knowledgebase there is an external link (e.g. to google). The link looks good, w...
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I have a client that created a 2nd Service Desk Project in Cloud, both have different email addresses associated to it and the request type for both emailed requests are different. I have only...
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Looking to explore pushing customer service work through Jira Service Desk (managing work flow) into Genesys PureCloud (completing task) Does anyone know if there are any off the shelf solutions or ...
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I want to subscribe to the annual package for JIRA Service Desk. The monthly subscription totals to $3600 for 15 users, but the annual subscription is $3000. Hence why I want to&nbs...
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Hello! Can you please help us with connections our corporate email on yandex.ru with service desk. We can the same configurate server with Jira software but it's havnt that problem. Log file
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We create our issues using emails and most of the emails do contain line breaks. However due to the spacing settings in JIRA, these appear as extra lines in the Description field. Too much white spac...
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1. Enduser Portal customization 2. add a component field 3. add a plug in to create a request without login
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I am looking for a consultant who can help me migrate from telesupport helpdesk (access database) to Jira Help Desk. Can anyone point me in the right direction?
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We are starting with Jira software and servicedesk. In our situation we are supporting multiple brands so we want to create for every brand a servicedeskproject. For every brand it is now possible to...
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The ability to do bulk modifications or work a ticket in a search result (assign, transition etc) without opening the item is very useful. Unfortunately these features are not in the queues on ...
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I've not found a way of altering the status on a ticket when a linked issue is created. Is there a way to do this?
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I have one set of agents that are being supervised by one person (A) and another set that are being supervised by another person (B). Right now, every issue can be viewed by -a specific agent that ...
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Request participant alone are not getting any kind of notification whereas requester and watchers are getting email notification. How to turn on notification for participant too. Note...
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Hi, We are setting up a Jira Cloud site with Gsuite integration for a Company to handle product complaints from their external customers in Jira Service Desk. Their agents does not want their...
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