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Jira Service Management
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Hi Everyone, can anyone recommend a simple app that allows us to keep a note for the team in order to be able to use it to support customers?
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Hello there, I have initialize a production environement by import a xml backup file. There is something i didn"t planed on is now on my production when i create a new issue...
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Hi all! I'm trying to set up a custom automation rule based on this kb article "Automating your service desk" What I'm trying to do: In the help desk JSD project, if there is a c...
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I'm trying to set a Custom field value but it is not listed in the field value picker, The filed is a Select List (cascading) with a few options to choose. I'm looking at trying to ...
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At times clients send in multiple tickets and have a hard time keeping their requests straight when we respond. They have to log into Atlassian to read the entire ticket. Is there a way to add their ...
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We have a server that hosts Jira for our development department and our IT department. We're using Jira for project based tasks, and the load times are extremely slow for each page load. ...
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We want to use service desk for internal use only. We do not want the customer portal. Is there a way to hide the customer portal and remove the customers? Also, if I try to remove ...
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We are experiencing an issue where email responses are being posted as comments intermittently. A user can create a service desk request via email, yet some of the replies to emails get posted and so...
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When adding a new issue key for a commit message from JIRA I am looking to restrict the format of the issue key. For example I only want keys in the format: KEY-001 or KEY-333 but I do...
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Dear Sir/Madam, we are a courier company of approximately 250 employees that is serving 200 franchise shops as spots for receiving and sending parcels and envelopes. Also we are dealing with large c...
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Hey, we're running JIRA Service Desk on our own servers and would like to use New Relic for end user performance monitoring. We're not just interested in the Java/JVM performance but really the user...
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Can we modify the queue polling frequency on ServiceDesk?
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After we purchased and updated the license key on our Jira Server, the email requests ar not being processed by Jira. I have: - Verified the email account to check if it was operacional and the ema...
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This seamed to simple to ask during evaluation but it appears there is no way to create a simple report that lists the number of issues by organization. We support many external organizations and we ...
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Hi, i have the request to create report to compare resolution on differents years. To explain, I want to have a report of issues which resolve during the year 2017 and issues resolve during 2018. T...
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we would like to have the actual resolution time exported, currently we are able to see this if we hover the time to resolution column, as shown in the print screen. Anyone know how to do this? &nbs...
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I have several questions about licenses on Service Desk: 1. Does admin role of Service Desk acquired an "Agent License" or it doesn't count? 2. Does "Approvers" have to be agent licensed? 3. ...
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Hi, i tried to add custom automation for email sending out to everyone in the organization. But in 'send email' action, 'to', it only allow 'reporter (customer)' and 'customer involved'. It doesn't...
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For archival purpose i need to move all issues which is Closed and Resolved to another Project. JIRA Service desk Move facility allows maximum 1000 issues at a ti...
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OK, I am completely lost. I have been playing with Workflows and schemes, and along the way, in the workflow scheme page I selected "copy" from the far right. The screen flashes, no dialog is o...
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I want to set up one project for each customer, the default request types does not work for me. I need to create around 20 request types and then add them for each new project that I create. Is it po...
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1. Email requests are not creating tickets, it is a recurring issue 1. I can no longer see Email requests in Project Settings after upgrading it to 3.14.1. 2. My Jira Software version is 7.11....
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Hi, This was working, and subsequently we have added some custom fields and played with some things. This issue: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Request-Types-Ed...
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I can no longer see email-requests after upgrading SD to 3.14.1 I can no longer see email requests after upgrading SD to 3.14.1 Example- Choose Settings > Applications. U...
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I can no longer see email requests after upgrading SD to 3.14.1 Example- Choose Settings > Applications. Under Jira Service Desk, select Email requests. ...
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| June 18, 2025 4:57 PM PDT |