Jira Service Management

Hi there,  I need a feature that let customers know what ticket that they create, get a response.  maybe like a new mail that is bold or maybe get a notification in toolbar. what should I...

• customer-portal
• jira-service-desk
• notification

Salut, J'ai cliqué dans  '' créer un projet maintenant'' puis sélectionner Centre de Services informatiques / suivant. J'ai écrit mon nom complet dans Nom. Une clé à 4 chiffres est générée aut...

• jira-service-desk

Hi  We have a public facing jira instance (service desk) and would like the option to have public users sign-up and submit issues to our service desk.  I read on one of the atlassian docs...

• jira-service-desk
• jira-service-desk-server
• server

Hello Team, Does anyone have a code they can provide to help me providing a SLA time with tickets spent within certain group we monitor? Looking for the following Time taken since we revived the ti...

• jira-service-desk
• jira
• remedy

Hi I am setting up a new queue in service desk. When I switch the 'issues to show' JQL to advanced it does not render the text. Jira version 7.12.1, Chrome on macbook I have found that this wor...

• jira-service-desk
• jira-service-desk-server
• server

The only answer to this is from a year ago and the instructions are no longer valid.  Where in JIRA Service Desk do I set the 'Default Assignee' in my project?  I can see it in the Service ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am finding conflicting information on this so I wanted to ask what is the latest status. Currently in a JSD Portal, Customer that registered using their own email address, can not change it. What ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

*** JIRA Cloud being used here *** When using the JIRA Service Desk (JSD) Automation Tool, I am setting up a rule so that on JSD issue create, a new and matching ticket is auto created in a separate...

• jira-service-desk

We want to change the URL on our internal service desk. Is it possible to customize on Jira Cloud?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi - There is any way to stop internal user have to entered username and password each time they log on JIRA from the browsers?

• jira-service-desk

I'm just setting up my first JSD project, and our customer has expressed the need to have their staff see a list of all the recent issues that any of them logged.   I spent some hours digging ...

• evaluator-resources
• jira-service-desk

Hello, Whenever I get a request in my Jira Service Desk, I would like to know if this issue ever occured again and what the solution was at that time. In order to obtain this, I would like to creat...

• jira-service-desk

Hi, in my previous jobs I could follow issue changes by "Watch"ing an issue. There was the eye symbol visible in the upper right corner of an issue. Currently Jira tells me via permission helper, th...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I using jira service desk cloud. How can I create the new set of priority scheme same as below ?

• jira-service-desk

I am looking for it urgent if someone already done it :-  Customer wants to change the priority of the incident at any time. But right now there is no permission where customer can do it. ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Our organization is looking to find a solution to one of our change procedures. We require our Change Advisory Board to provide a classification during a specific stage of our change workflow where t...

• jira-service-desk
• jira-service-desk-server
• server

Why do I keep getting the Welcome to Service Desk page?  We have been using Service Desk for a couple months and this screen keeps appearing.  Others in my group do not have same issue.

• jira-service-desk

Hi, Python 3.7, Windows 10 This question has been asked a few times however the resolutions never have worked for me so my apologies for the duplication. I have tried two tests. First works but I d...

• authority
• jira
• jira-service-desk
• python
• windows

Hi, I'm deploying jira in my company and I'm doing this on a step by step approach. First thing i did was to created Project A for a Team A to work. The project as an Email A account associated a...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I work in the freight invoice industry and every year, for every carrier that a customer has a contract with, we need to get updated contracts.  Traditionally this has been handled via email.&nb...

• jira-service-desk
• jira-service-desk-server
• server

In the customer portal, there is a list of open and closed issues. But the only ones visible is the latest one. I have figured out that this list depends on "Customer request type" not being e...

• jira-service-desk
• jira-service-desk-server
• server

Hi all,   I am looking to upgrade JIRA service desk from 3.1.9 to 5.2 or higher version.  I am trying to understand what will be effect on the current projects and data in Service desk.&...

• atlassian-support
• jira-service-desk

Hi, I have just applied the starter licence and I administer the system. I won't be an agent handling requests all I want to do is get reports for managers yet I am consuming a license as an agent ho...

• jira-service-desk

I'm start using jira service desk. I can receive case by email from customer but when I update comment on that ticket, there is no email sent back to update customer. Please advise.

• jira-service-desk