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Jira Service Management
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We want to make some of our Confluence articles publicly available through the Service Desk customer portal, but you must log in while using the Service Desk URL when accessing. With a direct link t...
429 views 2 0 Deleted user February 25, 2019 -
Customer portal doesn't work. It shows some errors.
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Hi JIRA Service Desk workflow is showing incorrect Names of the Person who performed the action. For Example: When I put a Comment on the Ticket, It change the Status from "Awaiting Support...
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I have 4 clients and 1 dev and support team and i am running my support & maintenance as a agile scrum. I need to link the issues into the board for the developers to pick up and c...
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...ccessibility requirements (WCAG 2.0) are important for all sites, but they are of particular importance to us as a public institution. So far, we haven't found any options for adjusting the CSS of any part of t...
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Is it possible to setup an automated e-mail with a smart value for the customer portal URL to the issue? I've used {{issue.toUrl}} and this will take them to the issue, but it's using the inter...
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Our company is relatively new to Jira, so please bear with me. Every time we have an employee join our organization, we have to create the following requests in Jira Service Desk: 1. The email admin...
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Hi, I have setup JIRA service desk to use for change management. I have create and issue type screen with various configured fields. When I select raise a request from the left hand s...
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Hi, I was told last week it is possible to report several SLA's on the same graphic: This was the answer: You can report on more than one SLA in the Service desk reporting. Or create ...
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we run our jira system with HTTPS:// when people copy out titles/subjectn and email the link, it is sent out as http:// and does not work- is there a was to force the links to all b...
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Hi, is there a way to create templates for customers to create tickets? Some common requests require that they provide some particular information and it would be a time saver to provide them with te...
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Installed the "Assets and Inventory Plugin for JIRA". It shows has installed with a valid license in the manage apps section, but all modules show as disabled. I'm new to jira so I'm not ...
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...nformation with a *. { "@context": "http://schema.org", "@type": "EmailMessage", "description": "View Issue", "potentialAction": { "@type": "ViewAction", "target": "https://*.atlassian.net/browse/*?inbox=true...
2,602 views 7 1 Deleted user February 25, 2019 -
We have users that had a previous work email and they have accounts in Jira with that email address. They have new work email addresses now but now when they get invited as a participant on a service...
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We have JIRA Service Desk 4.0.1 setup & configured and have recently upgraded our JIRA instance to 8.0.1. But ever since the update was performed all Incoming Mail appears to be ignoring the Auto...
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Do the users logging requests need to have access to confluence?
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I need to set up SLA parameters for my Customer Portals and I have 2 different questions 1. How do I change name from Highest --> Low to Priority 1 to Priority 5. 2. How would you build this SLA...
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Hello, How can I merge tickets from other service desk projects to one, is it possible? I have four separate service desk project for each parties. I want to do so, that in one project I can...
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I want to resent satisfaction mail at end of week as a reminder
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How do I automatically map request types when moving an issue from one board to another in JSD?
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When moving an issue from one JSD queue/project to the next I want to be able to auto-assign it to a user based on the issue type. I have set up automation rules that do this if the issue is manually...
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How do I enable or restrict who is allowed to comment on a JSD ticket? I don't necessarily want them to be able to edit the entire ticket.
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We updated Service Desk from 3.12 to 4.0.1 and automation for the project never triggers. Getting nothing in the log, and cant figure out why. We also use the plugin automation for Jira and it works...
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We would like to group our customers into the organisations they belong to. That is no problem, however that allows all customers within the organisation to see all issues from their collegues. We wo...
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Hi All, Is it possible to move/reposition the comments currently at the bottom of each ticket, I was hoping I could pin them to the right hand side of the page so that we don't need to scroll so far...
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