Jira Service Management

I am looking at the possibility of setting up Jira Service desk for a sales support team by using the customer service template. Until now almost all questions/requests are submitted to the sales sup...

• jira-service-desk

Hi guys, I hope someone used JSD with a similar case to mine. We have 24/7 Support, and I have a team working on shifts, and I need the following: To be able to see which tickets were updated dur...

• jira-service-desk
• jira-service-desk-server
• server

Hi, We have our JIRA Service Desk server instance linked to a Confluence Knowledge Base space, and the searches of this KB works well when we use labels. However, due to the fact that the 'Related K...

• confluence
• confluence-server
• jira-service-desk
• jira-service-desk-server
• knowledge-base
• +1 more tag...

Is there a way to fully translate the customer satisfaction emails which are sent after an issue gets closed? Right now the settings page only has one field that can be edited - the specific question...

• jira-service-desk
• jira-service-desk-cloud

How to allow Jira Software users to see dashboards in Service desk without bring redirected to the Customer Portal. I have set my users up with a Jira license, as well as customers in the service d...

• cloud
• jira-service-desk
• jira-service-desk-cloud

i want to see all JIRA service desk tickets through a portal. at the moment i can see items only created by me. 

• jira-service-desk

I am only given the "Customers involved" or "Reporter" in the "To" section of customer notifications. When I add participants to my CS issue, the participant never receives the notification of a comm...

• jira-service-desk
• notification

Olá prezados, como estão? Consegui realizar a configuração do e-mail receptor no Jira Service Desk. Em alguns teste, com cliente cadastrado na plataforma, o Jira não coletou os e-mails enviados. ...

• jira-service-desk

I have 2 transitions for a workflow, they have opposite conditions. One has the condition "The field X will have to be equal to value 'Y'. Compared as String." The other ha...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using JSD 3.12 and according to the documentation for this version, I should be able to add Approvers to the To field for Customer Notifications, but the only options I have are Customers Involv...

• jira-service-desk

I need to hide the share button with the organization when creating the issue. Tickets must be available to everyone within the organization.  

• cloud
• jira-service-desk
• jira-service-desk-cloud

How I can create report like this in the Cloud jira https://confluence.atlassian.com/servicedeskserver039/collecting-customer-satisfaction-csat-feedback-942846353.html  

• jira-service-desk

Hi there, I need to change portal page for jira of our company, like change style and edit html of portal page. By the way, how to we can integrate with digital signatures in request form? Could yo...

• jira-service-desk

Hi, When creating new accounts, after receiving the confirmation email the user clicks and gets the following error "The link is bad".

• cloud
• jira-service-desk
• jira-service-desk-cloud

We want to make some of our Confluence articles publicly available through the Service Desk customer portal, but you must log in while using the Service Desk URL when accessing. With a direct link t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Customer portal doesn't work. It shows some errors.

Hi JIRA Service Desk workflow is showing incorrect Names of the Person who performed the action.   For Example: When I put a Comment on the Ticket, It change the Status from "Awaiting Support...

• jira-service-desk

I have 4  clients and 1 dev and support team and i am running my support & maintenance as a agile scrum.   I need to link the issues into the board for the developers to pick up and c...

• cloud
• jira-core
• jira-service-desk
• jira-service-desk-cloud
• scrum

...ccessibility requirements (WCAG 2.0) are important for all sites, but they are of particular importance to us as a public institution. So far, we haven't found any options for adjusting the CSS of any part of t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to setup an automated e-mail with a smart value for the customer portal URL to the issue? I've used {{issue.toUrl}} and this will take them to the issue, but it's using the inter...

• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud
• url

Our company is relatively new to Jira, so please bear with me. Every time we have an employee join our organization, we have to create the following requests in Jira Service Desk: 1. The email admin...

• jira-service-desk
• jira-service-desk-server
• server

Hi,   I have setup JIRA service desk to use for change management.  I have create and issue type screen with various configured fields. When I select raise a request from the left hand s...

• jira-service-desk

Hi, I was told last week it is possible to report several SLA's on the same graphic:   This was the answer: You can report on more than one SLA in the Service desk reporting.  Or create ...

• jira-service-desk

we run our jira system with HTTPS://   when people copy out titles/subjectn and email the link, it is sent out as http:// and does not work-   is there a was to force the links to all b...

• jira-service-desk
• jira-service-desk-server
• server

Hi, is there a way to create templates for customers to create tickets? Some common requests require that they provide some particular information and it would be a time saver to provide them with te...

• jira-service-desk