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Jira Service Management
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Hi, I was told last week it is possible to report several SLA's on the same graphic: This was the answer: You can report on more than one SLA in the Service desk reporting. Or create ...
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we run our jira system with HTTPS:// when people copy out titles/subjectn and email the link, it is sent out as http:// and does not work- is there a was to force the links to all b...
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Hi, is there a way to create templates for customers to create tickets? Some common requests require that they provide some particular information and it would be a time saver to provide them with te...
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Installed the "Assets and Inventory Plugin for JIRA". It shows has installed with a valid license in the manage apps section, but all modules show as disabled. I'm new to jira so I'm not ...
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...nformation with a *. { "@context": "http://schema.org", "@type": "EmailMessage", "description": "View Issue", "potentialAction": { "@type": "ViewAction", "target": "https://*.atlassian.net/browse/*?inbox=true...
2,602 views 7 1 Deleted user February 25, 2019 -
We have users that had a previous work email and they have accounts in Jira with that email address. They have new work email addresses now but now when they get invited as a participant on a service...
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We have JIRA Service Desk 4.0.1 setup & configured and have recently upgraded our JIRA instance to 8.0.1. But ever since the update was performed all Incoming Mail appears to be ignoring the Auto...
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Do the users logging requests need to have access to confluence?
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I need to set up SLA parameters for my Customer Portals and I have 2 different questions 1. How do I change name from Highest --> Low to Priority 1 to Priority 5. 2. How would you build this SLA...
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Hello, How can I merge tickets from other service desk projects to one, is it possible? I have four separate service desk project for each parties. I want to do so, that in one project I can...
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I want to resent satisfaction mail at end of week as a reminder
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How do I automatically map request types when moving an issue from one board to another in JSD?
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When moving an issue from one JSD queue/project to the next I want to be able to auto-assign it to a user based on the issue type. I have set up automation rules that do this if the issue is manually...
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How do I enable or restrict who is allowed to comment on a JSD ticket? I don't necessarily want them to be able to edit the entire ticket.
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We updated Service Desk from 3.12 to 4.0.1 and automation for the project never triggers. Getting nothing in the log, and cant figure out why. We also use the plugin automation for Jira and it works...
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We would like to group our customers into the organisations they belong to. That is no problem, however that allows all customers within the organisation to see all issues from their collegues. We wo...
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Hi All, Is it possible to move/reposition the comments currently at the bottom of each ticket, I was hoping I could pin them to the right hand side of the page so that we don't need to scroll so far...
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Hello, Is there a way to control notification from email address, it shows the configure email address with agent name. We need to hide agent name and have to show always notification came from conf...
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Hi, I have created an advance request portal which includes multiple fields for eg. Reference, Summary, Issue Type, Status, Priority, Assignee, Reporter, Created date, Resolved date. ...
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Dear JIRA-Team, I have the problem that special characters like ä, ö, ü etc. are not showing correctly in our service desk portal when using a request form. My charset encoding is set to utf-8, so ...
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Good Morning, we have some issue for linking Confluence and Jira application. Basically when we try to link we get a network error. If we check on the applications logs, we figure out that ...
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Hello, we have troubles by connecting to Customer Portal. If i understood well, members of Service Desk Customer group should access Customer portal without any additional license. Unfortun...
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Hey, I want to get the URLs of our customer portals for our projects with the name of the project in a list. I tried to use the Rest API as suggested here. My problem is that the ids in the respon...
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We have created a template for customer notifications, in which various information about our company are stored, much like a signature. With the notification "Public comment added" we also added t...
665 views 1 0 Deleted user February 24, 2019 -
Hello All, We have a Jira Service Desk tenant. If any of our customers who also use Jira Service Desk include our support email address in an open ticket we do not get a ticket created. We us...
960 views 1 0 Deleted user February 24, 2019
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