Community resources
Community resources
Community resources
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Jira Service Management
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I noticed the following error when submitting very large request via the JSD Customer portal: I also noticed that emailed support requests get truncated so they do not exceed rou...
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Hi, I have a default English language and a French secondary language setup. When an English reporter receives a notification from a French user, the email would be in English but the Status w...
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I'm trying to recreate a form from another application. When the form is filled out there should be a CC list of users who get notified who can view the form (read-only). And there should be another ...
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Can we print an issue from the view issue screen any longer? On the old view we had that option. I know we can go back to the old view but I want to know if moving forward we will still h...
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The notification number on the bell gets cut off when viewing Jira in IE 11
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I have multiple AD user directories setup in Jira service desk but when we open a new case or comment on an issue, the users in a particular user directory do not recieve any notifications. I have t...
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Using a free account at current. do i need to upgrade? If i upgrade, will others that use a free account, still be able to access my shared boards? I have the APP, but i mostl...
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When I send test emails to support@mydomain.com JIRA never creates a request for the emails. I can validated that the emails are being delivered to my support@mydomain.com address, and that so...
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Good Morning, I am having problems with the jira service desk, when we make any action in issue the screen is loading and nothing happens, the change is updated, but the screen still in frozen load...
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I have two service desk projects. One for our internal team and another one for customers. What's the best way to allow all team to access the internal service desk without exposing it to our extern...
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Updating the issue's position failed The requested board cannot be viewed because it either does not exist or you do not have permission to view it.
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We have this problem which affects our customers. When they create a ticket, they add as CC multiple persons. However, when our team replies through the ticket, Jira doesn't have this list as ...
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Here is my code but it is not working.. please help import com.opensymphony.workflow.InvalidInputException import com.atlassian.jira.component.ComponentAccessor; def customField = ComponentA...
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Is it possible within the “queues” to display different fields in Jira servicedesk
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I'm trying to come up with a way to produce productivity reports for a team of service desk analysts. Basically I want to know how many cases each individual worked on during different periods: dail...
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Is it possible to set SLA goals based on the Due date set by the ticket creator? Right now I only see the option to set the goal in hours, based on issue types etc. (static) This on the cloud ver...
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We are new to JIRA SD, we have set up our queues and workflows and filtered the queues to only see the service requests we want. But how do we change the fields which are visible in each queue? ...
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Hey, I am working with the trial version of JIRA Servicedesk (external) and I have some few questions: 1. If it's possible to find also "blog posts" and "already asked questions" with the search fu...
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Hi, hope to get some help, Is there a way to find out what workflows that could be concatenated. we have a big environment, that has lived it's own life for a while, and with that there are a lot...
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I am trying to add some headers and static text for each section of fields and breaking lines in the customer portal form. I am trying to add using Jira fields but I can't. Can some one can help &n...
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Hi - I am looking for a plugin or other solution to ask multiple questions on the customer satisfaction survey that goes out after tickets are resolved. I would like to ask at least 3 questions ratin...
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Hello, I currently have the 7.10.0 version of Jira Software and JIRA Service Desk 3.13.0. Do I need to upgrade to 8.0+ to be able to upgrade the Service Desk to 4.0.1?
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Hi there, I am trying to find the best way to bulk input and update tags of issues in Jira. I am worried right now because my team has a project with 300+ user stories and we don't wan...
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Hello, I created a custom field (Select RM, RD or Director for Approval) and the user selects the person from a single user picker when submitting a ticket/request. But when I try to a...
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From within my Service Desk project, I've found where I can edit the email templates the customer notifications use (Project Settings -> Customer Notifications -> Edit Templates), but cannot fi...
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Atlassian Community Events
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| 32 | |
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| Subject | Author | Posted |
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| Thursday | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |