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Jira Service Management
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I would like to change some of the Danish translations, but I can't find out how to do that. For instance we don't like "Creator" to be translated to "Skaber" (when customer views requests in porta...
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We created a custom field holding a reference to one of our products' serial numbers. We want to make this field required in the Customer Portal when submitting a support request. When marking the f...
1,370 views 5 2 Deleted user June 26, 2019 -
One of our JIRA users does not receive notifications and we have discovered that listing product access also fails. The user logs on using one email address so notifications should be sent to this ad...
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We have noticed that some SLAs have not started on random issues. Is there a way to re-run/recalculate them? We are using Jira SD 3.16.1
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Hi Team, I Need to upgrade service desk. Am very new to this , JIRA and confluence are in one VM and Service desk is in another VM. Last week we have upgraded JIRA and Confluence . J...
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I'm using JIRA to manage a Scrum Development Project and I've observe that JIRA can send invitations by email to anyone even if that user has not been created using the correspondent functionality (u...
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I can't figure out how to change "Request Type" in a Jira Service Desk ticket. Move function only allow changing "Issue Type". The solution mentioned in https://community.atlassian.com/t5/Jira-q...
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Tracking of tickets from the JSD portal,derived to another Project to which users do not have access
We use Jira Service Desk, and we need the client that generates the ticket to see its tracking from the portal. The ticket will move from one project to another, but the creator user only has access ...
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I am new to Jira Service Desk and have a question. For processes that don't follow the default process for the standard service request. Should we create a new workflow for the requ...
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I am new to Jira Service desk and we are looking at transitioning to Jira Service desk. We have some approvals for Service request that will need to go to the requestors supervisor/manager.&nbs...
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Why can we no longer see the details of a ticket once it’s been closed/resolved?
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What does "isInScope" function returns.....Does it gives the result for custom fields is in used or not........or the custom fields associated to the projects????need to know the exact use and ...
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I want to know the creation dates of the custom fields in my jira........Can I get them....Please do help with this......
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Hello, i hope somebody can help me out with my question. We have a Service Desk project. After an Issue is resolved it could be necessary to export it as pdf (or maybe something else). At ...
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JIRA service desk project where we can set up queues, actions, each queue with our required fields.
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Why users are still active, it's already expired JSD license?
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JIRA service desk landing page with capture form This then feeds in to a JIRA service desk project where we can set up queues, actions, each queue with our required fields. We would manage and develo...
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Good day, dear Support. I configured Jira SAML SSO by Microsoft for my test environment. I have the next questions: Is it possible that AD users log in only through MS Azure AD , while internal us...
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Hi there. I have to implement an approval workflow within Jira Service Desk. Nothing's easier than that - I thought. But then I realized: The decision in this particular process is determined b...
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Hi, I am leading a support team in my organization. We operate 24/7 and the support service is restricted to "On Call" during the weekend and National Holidays. Currently, we are evaluating ...
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Hi, i wanted to know the procedures for creating the articles, so that when the ticket is created, that related articles should be automatically updated on Jira in the Related knowledge base ar...
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Hi Loading a queue that contains the (time to resolution) column makes the loading of a queue very slow. I have a queue with 12 issues and it takes 12 sec to load with SLA column compared to 2 sec ...
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For a customer of ours, the Insight (Riada) and Extensions for Jira Service Desk add-ons are used. Now we want to show a custom field of type "Insight Object / s" on a request type, while limiting th...
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I'm trying to set up a Jira Service desk project in Jira Cloud and running into a problem with sub-tasks. In short, the Create Sub-Task button does not appear for issues in the JSD project. If I cre...
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I'm evaluating if Jira Software and Jira Service Desk could be a replacement CRM or Case Management for our current Siebel Oracle CRM system. Does it have Account Management, Contact Management etc l...
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