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Jira Service Management
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When Switching between Groups in the Customer Request Portal (Service Desk) using Internet Explorer 11 the Desk always says: "There are no request types configured for this Service Desk.". Doing the ...
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....log CATALINA_HOME: C:\Atlassian\JIRA 05-Jun-2019 16:44:49.363 INFORMATION [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true 05-Jun-2019 16:4...
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I spent hours yesterday working on our knowledge base and was not ready to publish for public view. It kept saying 'changes saved' at the top, now I can't find the article anywhere. Please help!
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Hi! How can I add a mark, a signal similar a flag (a dot, a V check...) on a issue, that is visible in the backlog? In my necessity, this mark don't generate e-mail notifications and it is a checkb...
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Hi, I'm using Jira Service Desk 4.1.0 Server, and currently, new customers can create an account on the customer portal, but they are not assigned to a group or an application. Then, I would like to...
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Is there at Jira Service Desk the possibility to have a Black List of emails address FROM for the email Request?
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My users cannot transition their issues. These users are from the R&D and are not defined as agents. From permissions point of view, the users are correctly defined. What am I missing?
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I'm administering an instance of Service Desk, and we would like comments to be able to be added to resolved issues. Currently, for example, when a user emails to say "Thanks!" after we resolv...
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ticket close but SLA counting. how to resolve this issue. Please refer the below screenshot.
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Hi Community, I have Jira Service Desk (Cloud) set up to receive requests from our customer via Email. The issue I have is that I can't add a participant or watcher to an existing issue in orde...
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I created a group and nested it into a group that has application access, and also want to assign a global permission to that group. When I go to global permissions and search for my group in t...
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Background We have set up a service desk for a client, in order for them to easily create tickets and issues in regards to our service. They log-in and check the Help Center daily to check status an...
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I'm testing our JSD (Cloud). I send in an email from my personal email -> Task Created (Good) The email comes to our support account, but it doesn't have a JIRA # on it . I understand r...
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We have a service desk set up with a portal. We want users to create issues via the portal, so we have not publicized the email address, although it is set up to accept email requests. Here's what w...
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We are using Jira Server on prem and Service Desk in the cloud and Backbone sync to sync certain issue types. We are using JEMH to convert email requests to tickets.
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Hi, I'm trying to customise our portal. This was working about half an hour ago then I tried to change the banner. Now I'm getting ERROR UPLOADING BANNER IMAGE for EVERY image i try, even one that wa...
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Hi All, I got a new requirement which is like a "Show-Stoper" in our current developement of JIRA service desk. The requirement is, We need to add a customized feild which picks LOCATION of...
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Hi I wanted to create a Jira Automation rule with Issue Security as one of the "then" conditions. However , i have no option to select issue security. How do i go about this?
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Hi there! I can't create projects for unknown reasons. Message: Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again. Business projects i can...
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Hello Community, I had a problem with the portal of the Service Desk. The clients are not able to see the issue reported, by them or by other clients of the same project. ...
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I have a fresh jira software install on which i installed jira service desk. Instead of the normal approvers, organisations, ... fields it has created fields with these names: sd.approval.customfie...
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HI We are about to upgrade our Jira core tool to Jira service desk tool AT-77819999. We have almost 3000 + users in our Active directory. Is there a way to integrate this AD list in JIRA service des...
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Hi, i made an automation rule, because i want to inform the servicedesk user if the status was changed, the mails were sent, but also a comment was added by the issue. How can i change this behaviou...
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If you want to know the spent time when the SLA clock is stopped or PAUSED In this case different classes in the SLAValue.class have to been checked CompletedSLAData and OngoingSLAData The re...
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how to set up the work flow for Employee ON boarding process in Jira
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