Jira Service Management

Hi there. It looks like the work time popup is not working a couple of days ago. I can register work time if I switch to old view, though. Also, the popup seems to work if a given incident already...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Many of our tickets are created by email and there is an appropriate canned response for it.  Does Jira allow for templates for responses to be created?

• jira-service-desk

Any breakout sessions that are really worth going to?

• jira-service-desk

I am checking out Service Desk via a trial.   I modified the fields and the modifications were saved.  However, when I tried to create a ticket, the modified fields did not show up.&nb...

• jira-service-desk

I have been noticing that when customers lock their Jira service desk account, that when an administrator password changes are not unlocking the account. In the past we would change the password and ...

• jira-service-desk
• cloud
• jira-cloud
• jira-service-desk-cloud

I need to create a graph that shows total no. of created cases but without som specific organizations included.   I'm stuck at how to query this.  Can anyone offer guidance?  

• jira-core
• jira-service-desk

I have inherited a JIRA Service Desk project in which the prior admin configured essentially a one-to-one match between Issue Type and Customer Request Type. All of the Issue Types share the same Wor...

• jira-service-desk
• configuration
• issue-type
• jira

I am using Jira cloud service desk and I am trying to reorder the transition on each issue. I read that you were working on that and based on the latest you have already implemented.   Thus he...

• jira-core
• jira-service-desk

Within Jira SD can you have some fields "on" for certain request types but "off" for others, within the same "umbrella" issue type? Basically we want to group things that have a common workflow unde...

• jira-service-desk
• jira-service-desk-server
• server

Hi all I want to make a field with a hint on my portal, as implemented on support.atlassian.com How can this be implemented? What is the type of field or need to install some a...

• jira
• jira-server
• jira-service-desk
• server

I am trying to set an automated notification/email to be sent for SLAs at risk hower there are only options for 60mins and 30mins or Breached. This is not really helpful as I work with developers an...

• jira-service-desk

Hi , We are trying to check if the user is available in the JIRA tool using REST api. But when the user is avaialable but not having site access then request returns null. In this case we may not k...

• jira-service-desk

Hi, i'm reinstalling an jira service desk application on the same server after uninstall. In the "secure/SetupLicense!default.jspa" screen, i copy my Licence Key (who is valide for this server, tes...

• jira-service-desk

Hi, We have set, for our SLAs, a timetable that goes from 9:00h to 19:00h from Monday to Thursday and from 8:00 to 15:00h on Fridays (this is our work time in Winter). However, during summer, our w...

• calendar
• cloud
• jira-service-desk
• jira-service-desk-cloud
• sla

Is it possible to produce reports (filters, etc.) containing all issues created by members of an Organization, including 'private requests'?  As far as I'm aware, you can report based on Organi...

• jira-service-desk
• jira-service-desk-server
• organization
• report
• server

Hi. When I connect an email request and send an email, the mail is automatically deleted from the mail, and no artifacts are generated from Jira service desk. We have not changed any settings. I d...

• jira-service-desk
• jira-service-desk-server
• server

Hi, Currently, we have 2 projects in our Jira sd when I open customer portal it founds that anyone can access both projects under that SITE section. I want to restrict some user from the globle...

• jira-service-desk

Hi All, As we have a different customer we decided to provide support them separately.  So I want to create a  separate project for them and respective customer portal too. I...

• jira-service-desk

I'm currently creating a KB in Confluence to link through to the customer portal. A lot of the content has images as well. I'm center aligning them within Confluence but when it gets dragged through ...

• cloud
• confluence
• confluence-cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to change "what can i help you with?" to something else, but I am not finding the option.  Has anyone been able to change this??

• jira-service-desk

I understand that the Queue settings are global and seen by everyone. But if I'm viewing a queue and then manually change the sorting on the columns (without going into the Edit Queue screen) does th...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Whenever a workflow changes the status of a ticket, it shows that I did it on all email notifications sent out giving people the false accusation that I touched the ticket in someway. I am using th...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I wanted to have an service desk portal that users can log issues to through mail. I do not intend on users having a login credential to JIRA platform, rather I want  the Ticket number to b...

• jira-service-desk

Hi,   We have just implemented Jira Service Desk for our company JIRA, but I need some help when it comes to setup the email requests in a service desk project. Basically the button 'Add an em...

• jira-service-desk
• jira-service-desk-server
• server

...hen I Import my Wildcard Certificate for the public IP and Domain of the Company I do not get it to work properly. We are using a Sophos UTM 9.6 where all the traffic has to pass through....

• jira-service-desk
• jira-service-desk-server
• server