Jira Service Desk Functionality Questions

Can Jira Service Desk cater to the following?

1. Multi level approvals (E.g. Request > Approval of Immediate Head > Operations and etc)

2. Multi-team collaboration in a incident ticket?

3. Integration with Active Directory that will adapt the hierarchy of the employees (e.g. User > Manager and etc.)

4. What enterprise asset add-on would be able to cater to Asset Inventory, Discovery and Relationship?

5. CMDB?

1 answer

0 votes

1. Yes, custom workflows (and notifications) are ridiculously easy to set up.

2. Yes - everything is role based so easy to collaborate at different levels/between teams

3. Yes if your hierarchy is OUs or Groups - no as far as I know if you just mean Organisation Hierarchy

4. Haven't explored this, but plenty of relevant add-ons available

5. See 4.

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Do we have any documentation on how to integrate AD to Jira SD Cloud?

The requirement for the AD is to have an automated assigned approver for requests. (E.g. User Request > Immediate Head for approval)

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Check out Atlassian Crowd, don't know why I didn't mention this in the original comment

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