Jira Service Management

Hello All, I am trying to create a Jira Issue/Filter on a our JIRA Service Desk Knowledge base Space in confluence. When i access this page in the space with a user that has a JIRA Service Desk lic...

• confluence
• jira-service-desk

Just signed up for Service Desk + Confluence trial. Wanting to create very simple web page for customers to see several FAQ articles and link to form to submit ticket. I log into my Admin account to...

• jira-service-desk

My team recently performed a trial of Service Desk, and while working with webhooks, we noticed that a custom payload could not be used.  I was wondering if this was just a limitation in the tri...

• jira-service-desk

Hi all, Is there a way not to apply SLA's to single Request type, but allow it to display is the same group. I tested by creating a new group "No SLA's and attaching that group to the request type,...

• jira-service-desk

Hi there,   I have recently made a change on my Jira in which I set the "Resolved" status to the "To-do" category.   The reason I have done it is because I want to show Resolved calls i...

• jira-service-desk

Hey community, currently I am struggling with the customization of our JIRA SD customer portal.  I would like to add a field / box with some information in the incident overview. I add a scree...

• custom-field
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to show priority field on customer portal without allowing curtomers to set it on ticket creation?   We have made an automation that sets the priority according to other fields ...

• jira-service-desk
• jira-service-desk-server
• server

Hello,  I need to catalogue the requests that are sent via email. They can be problems, incidents, Service Requests or changes. For that i'm using the automation for jira plugin, and i'm using...

• jira-service-desk
• jira-service-desk-server
• server

Hi, As stated in topic. We want to create 10 SD customers but allow only 3 of them to be able to submit tickets. No issues with those 3, they are regular SD users. Other 7 should be able to log in...

• jira-service-desk
• jira-service-desk-server
• server

Hello,  I need to catalogue the requests that are sent via email. They can be problems, incidents, Service Requests or changes. For that i'm using the automation for jira plugin, and i'm using...

• email
• jira-service-desk

hello, i want to show quantity sum in jira. please see attachment. i want to show on dashboard sum quantity and assgine. for example Person 1 have 16 point. its like story points but i want to use it...

• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Initially, we created one project "A" and we configured an email request when mail sent to id "abc@test" it will create a request in Jira sd and also we configured email automation using "abc@...

• jira-service-desk

Hi Community, I am new to Jira and I wish that I can find help here. I have a service desk project and when I create an issue form the portal I get "Couldn't send request"/"Incorrect request t...

• jira-service-desk

Hi   Please share the procedure document to map the following requirement to check our requirement fitment in JIRA Service desk application.  Please share any videos, document or link to ...

• cloud
• jira-service-desk

Hi. Is it possible to create a button that will appear on the JSD issue view and that this button will only appear in a specific status of the issue and the function of this button will be to clear ...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• label

we have some users who if they get an email notification on their mobile phone and they comment on it from their mobile phone, the comment doesn't appear in the comments thread of the ticket, but if ...

• jira-service-desk

I'd like to be able to change the due date from the main queue menu without having to go to edit the task. How would I do that?

• jira-service-desk

i have a question, can i create a service request workflow or life cycle request in servicedesk plus 9???

• jira-service-desk
• workflow

Need Help in the making the rest apis to get the xray tests. Calling the below Api will always return  <status><status-code>404</status-code><message>null for uri: https...

• jira-service-desk

After upgrading to Jira Service Desk 4.1.0, unable to attach files to issues Any one else experiencing this problem? Or what the fix might be? Problem only exists using Firefox browser. IE and Edge...

• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Dear all,   just wanted to remark that it does not seem to be possible to re-use the components and releases of a Jira project in Jira Service Desk. Instead they are defined separately in Serv...

• jira-service-desk
• atlassian-support
• component
• jira-server
• release
• +1 more tag...

When I try to add the Assignee field to the Request form through the Request Types menu, it says that the field cannot be shown. Are there any known workarounds for this? I don't want customers to b...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have moved from WebEx DevQA to SQA and it seems I dont have the edit access to Web Experience QA space although I have the read access.

• jira-service-desk

All notifications are enable. Notifications not working as expected: not all customers attached to issue are getting notifications notifications are all enabled to send TO: Customer involved and ...

• customer-portal
• jira-service-desk

There's a "Share" field that auto populates the Organization within the form, however, when you click create and it takes you to the details of the issue it doesn't populate customer within the organ...

• customer-portal
• jira-service-desk