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- Questions
Jira Service Management
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Is there a way to stop Agents from creating projects?
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I want to change the text saying: Find help and services to something else. Where in the settings can I do this?
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Is it possible to add a field like "Team Responsible" Global group picker, without it being hidden or adding a preset value? So, what we are trying to achieve is to add a group picker field on the C...
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When creating a new project in JIRA Service Desk, a new permission scheme is generated, assigning a bunch of permission to security role Service desk customer - portal access Some of the...
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Hi Team, I have my old servicedesk data in CSV and want to upload under Jira Servicedesk but it's showing "Fatal Error during upload" It's also not showing map field for Ticket Status. Please sugg...
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Hi, I currently have been handed a project within our Jira and in discussions with the Project Lead, they are not receiving notifications when a user creates an issue via the portal that has been cr...
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A user raised a ticket to JIRA Service Desk with an email attachment, which is an excel file. When it is viewed in the portal, the attachment turns into a dat file, which is not readable.
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I would like to get a CSV report for each issue with summary, etc but as well as the time logged? I could not see this being possible in the reports page.
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Recently implemented JIRA Service Desk. Now I want to do a query to return issues to only JIRA Service Desk projects. Rather then do a query that is "project in (LIST ALL PROJECTS)" and then updat...
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I created other type issue, this issue type I cannot edit the field: assignee (responsável). I can only "assign to myself" I believe it's some setting I forgot
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In the case that I create an issue in our Service Desk, the field "Organizations" isn't present. But it should! :-) The reaction within "Where is my field?" is: Issue type: Bug Screen: Create...
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Hi guys, Question: When a customer of ours reports a bug or requests a feature in our ServiceDeskProject, we create a linked issue in our development project. This linked issue then is autom...
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Hi, While I'm trying to add a certain user to a notification (issue create for example) it gives internal server error. Error type: 500 - Internal server error Log reference: ae56312f-0bdc-4c4e-b...
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Good day, Can someone assist me as I have noticed that Emails not creating requests/issues in Service Desk I have sent test emails and mine are creating requests/issues in the service desk b...
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Hello, we have Jira Service Desk hosted in our server. And we would like to use our custom language, which is not included in supported languages list. We have translated ourselves topics, issues an...
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We have a Production Support service desk that serves multiple products with each product having a status page in each region. (EU, APAC, etc). Is this something that is currently possible or being ...
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Hi, We have customer raised requests where we make internal comments. We would prefer the default to be internal comments, and then if it's something we are communicating to the customer we ca...
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Hello, I'm currently evaluating Service Desk tool to become a base for our CS process. Our company operates in few business and has several websites with separate support contact but one support tea...
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I am getting an error on my JIRA SD Customer portal which is only happening to one specific user. Not sure what could be causing this and if its a bug on JIRA side or on my config
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We have our requests set up so that an agent taking ownership of a request can select the "assign to me" link. However, there are times when agents forget to assign the tickets to themselves, o...
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Hi, I need a field with a combo button but this option should be customized just for this request. For instance: Request 1: I need an invitation to an office Combo1: -Office 1 -Of...
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I am using Jira Service Desk, We do have SSO via Azure AD setup. For licensing purposes I would to limit users to being customers of my service desk. What is the best method to either A: Onb...
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I have set up 2 SLA's, that are contradicting at a certain point. I am trying to fix it, but doesn't work, hope someone can help me out. Our Goal: We want to track our first response to cu...
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Hi Community! I have created a project in service desk and have mapped those request in Technology and Data. But now when I am looking for Linked issues in report donwloaded in Googlespreadsheets I a...
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Atlassian Community Events
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| 20 | |
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST |