Small list of customers on Project Settings -> People page

[Hiba Jahanzeb]

I have a lot of customers added to my project but when I go to Project Settings->People, I can only see a handful. Why is that?

[Angélica Luz]

Hi Hiba,

Welcome to Atlassian Community!
On People's page, it will show the customers that were manually added by an admin.
On the customers' page, it will show the customers added manually but also customers and agents from other projects. When it happens it means that your project is open to anyone that has an account on the instance, you can check this permission on Project settings > Customer permissions.

Regards,
Angélica

[Hiba Jahanzeb]

Hi Angelica, 

In this instance, we have only one project and we have manually added all the customers. not taken any from other projects. Why do I Still not see all customers in people area ?

[Angélica Luz]

If the project is open to anyone, it will also show on the customers' page all the users of the instance, so if there are users from a Jira Software project, for example, they will show as customers on the Service Desk project.

[Hiba Jahanzeb]

HI Angelica, 

But I have only one project - what about that?

Regards, 

[Angélica Luz]

It can also be related to the service desk configuration. If customers are able to create their own accounts when sending an email or through the portal, they will appear only on the customer's page. On People's page are only customers manually added.