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Community resources
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Jira Service Management
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Hi I want to add menu to our navigation bar which will navigate to creating a service desk issue. I have followed the notes on creating a web section and web item using script fragments but I am not...
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Hello there! I'm new to the Atlassian eco-system and I am starting using Jira Service Desk for tracking support requests. As of now, the communication between our Service Desk and and custome...
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Hello, I would like to use the servicedesk apis in my plugin, but I'm unable to figure out what dependencies I need to add so that I can access the classes: https://docs.atlassian.com/jira-serv...
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One of my clients ask me if they can cancel a request they already made or completed. Its like giving them persmision to change the status of a task (resolved/cancel) I when inside the SD but in the ...
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Hello Atlassian Support, Is there a way to manage two statuses in JIRA Service Desk. One status is for the customer and another one is for the Product Team? We have a CRM product Quiddity, whose Cu...
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...tring]$result = "result", [string]$when = "when", [string]$contactName = "contact", [string]$monitorName = "monitor" ) if($eu -eq "True") { $uri = "https://api.eu.opsgenie.com/v1/json/integrations/w...
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Important details: Multiple projects using JIRA Service Desk. Our instance is Cloud not Server. As the IT Manager, I add all new employees as portal customers using the IT JSD project All pr...
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We have a number of clients who we want to segment into Organizations. Each organization has a member of staff responsible for them and assigns those tasks to specific developers to keep a tack of. ...
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I'm actively researching some plugins, and if I find a good fit I'll answer my own question with guidance for others. I couldn't find any existing forum posts about the topic, so I figured it needed ...
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Bom dia, Há a possibilidade de enviar e-mail e já criar chamados relacionados os relatores e os responsáveis? Por exemplo, envio um e-mail para a central, colocando alguém em ...
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Hello community, I'm wondering: is there a way to change the way the Knowledgebase appear in the portal of the client? Is there a way to first show the options to create a request and if he...
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Hello everyone, I have configured the customer portal so that our customers can see the tickets created by their users. Currently only some information is available in the list of requests, i. e. i...
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Hello Community, When we create a customer in Jira Service Desk, is there a way we can set the language of the invitation email? Thanks! Gabriel
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I placed my order to add a starter license, but the e-mail that it sent the license to filtered out the messages. I contacted support but they told me that I can only deal with the community. What ar...
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Currently Tenable Nessus integrates only with the On Prem version of Jira. When will this support be available for Jira Cloud?
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I have the following priorities: Blocker- I cannot understand the meaning? Please help. Critical - 1. Correct? Major - 2. Correct? Medium - 3. Correct? Minor - what about this? Trivial - what a...
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Adding an automated response to support request that asks for more specific information to make answering easier, and without the information ticket would simply close.
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Hi, We want to integrate CISCO telephony with JIRA Service Desk. I have not been able to find any document online. Any help would be appreciated.
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Hey Guys, I have created a custom object from Salesforce that is connected to out Service Desk in Jira. They allow comments to be created via Salesforce on case chatter feed. I was ...
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Our Agents do not receive emails when a new ticket is created. We have an agent assigned to each request type that is created. Given the notification scheme, as the assignee they should get ...
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...tatement always returns TRUE, no matter the issue. Still returns true even if i put "fdsfdsf" instead of "general cleaning". However the following does work correctly: return (issue.get("Customer R...
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We are starting to manage tickets by email in Jira Service Desk (on our local windows server, PostgreSQL db), and noticing that the turnaround times are long. Local LAN Exchange 2010 server, SMTP &a...
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Service Desk requests are initially unassigned. When a service desk agent assigns the request to another agent an "Issue Assigned (System)" notification is sent. I want to edit ...
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JSON Request: /rest/api/2/issue/{issueIdOrKey}/transitions { "update": { "comment": [ { "add": { "body": "Moving issue to FromECT status." } } ] }, "transition": { "id": "181" }}  ...
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If I transfer a ticket from project A to project B do I lose any data?
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| July 11, 2025 4:42 AM PDT |