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Jira Service Management
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Hi, I have been trying to figure out the problem regarding ''MAIL HANDLER'' we have the app Email this issue, plus i have activated some settings on the GLOBAL MAIL SETTINGS as well, now the probl...
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I am unable to find the clear / delete the evaluation license from my atlassian login acccount. Please help on this. Thnks Anand
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Hi, I have a case of a user whose role is "service desk customer" and can raise and view his requests on SD customer portal or email, however he reported he is not able to see all of them and not rec...
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Hello I want to connect My Jira Service Desk cloud to another Jira to be able to have issue created in mine when created in teh other one. Which is the easiest way to do it? If the 2 Jira SD conne...
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Hi. I want to download the previous version of Jira Service Desk i.e. version 4.1.1, but when i click to see All Server versions on the download page, I just see a rotating arrow circle and th...
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Dear support! Currently we are trying to scan assets with Insight Discovery but only get information of hostname, ip address. Information such as OS, CPU, Application,.. on the hosts is not obtained...
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Hi, my friend is currently using the cloud version of Jira and I noticed his service desk looks completely different and 100% better.. I already updated to the new redesign but his still looks differ...
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Hey, So we have the option to group issues, and the client can see in the portal what group he is opening an issue for. My problem is that I can't figure out a way to create a queue according...
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Hi guys, Is it possible to change the display name for the following in the cloud Servicedesk portal as I am currently setting up JIRA for a medical industry client, 1. Assignee to Agent 2...
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Hey trialling Jira Service Desk when we make a change in an issue - seems to take forever - or if at all to update the Queue counts - unless there is a page refresh ofc the page ...
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How can I separate my customers into groups and then only show certain fields to customers of a particular group? I know I can use organizations to put customers into groups, but I couldn't fig...
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Background: I have one agent who rarely looks at their account (long story...). Today, from out the blue, this agent received 2 messages from JIRA Service Desk (email address was noreply@atlas...
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Hello, we have JIRA 7.04 software running on Centos 6.7 and we are trying to start JIRA but we see the error like listed below shown in the catalina.out log file: 2019-05-24 17:05:36,898 ac...
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I have multiple external customers and an internal organisation that I would like to serve from a single instance of JIRA Service Desk 4.2. The ideal scenario for me is: Customer X, Y Z and the inte...
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Hi all. I am new to Jira but enjoying it. I am trying to create a solid, scalable workflow for my use case, which is as follows: My agency specializes in maintaining web applications. A...
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I'm trying to determine how much ahead of the SLA goal tickets are completed by my team. Time to Resolution is just the amount of time left until the SLA is breached and it doesn't export to Excel (i...
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Hello, Looking for help on how to form a report on the request types and groups in our service desk function. I'm fairly new to using the jira service desk and still trying to workout its ma...
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On the card layout on my JIRA board, yesterday I could see the assignee icons. However, today those icons are no longer visible on stories or bugs on the JIRA board. This is very useful in get...
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Hi, We're running JIRA service desk v.4.1.0 and when trying to click any category from the home screen, service desk seems to hang with the loading symbol (not browser). You can the re...
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For Log in an incident in Jira Service Desk, does the person need to be an agent (paid user)?
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Hi, I am getting rejected messages in the logs, our clients are trying to send the request on the JRIA CLOUD, Not sure why this pop up is coming and is blocking the requests. I tried to google the p...
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I need a report of the customer cases in latest months and there needs to be the time it has taken to resolve. There is this colum "Time to resolution" (when make the JQL search) but as my understand...
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I want to understand a use case where not using the default cloud mail server is useful. If I use my own mailbox, JSD will check the mailbox in given interval and then process and delete the emails,...
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Hi all. I'm setting up Jira Service Desk to manage ongoing maintenance for several web applications. My goal is to create around five issue types that are simple to choose but also allow for some rep...
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We have a server for which we are running JIRA 7.04 using start/stop script (not as a service) and that we also use LDAP directory service in order to allow our client users to log onto JIRA dashboar...
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| September 26, 2025 9:05 AM PDT |