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Jira Service Management
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I have translated Jira til Norwegian but I got some field in English, these fields are locked , what I can do for translate all locked fields ?
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Hi, I'm getting a weird error when trying to connect a GSuite email address as a request channel for my Jira Service Desk project. There's no 2-steps authentication activated on the GSuite a...
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How to CC users into a Service Desk issue logged via email, so they can get updates and add comments
We are currently using a programme that automatically creates a support ticket when anybody sends an email to our support email address. It also allows anybody to be cc’d into the ticket. Whenever th...
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I'm creating a lot of different service desks projects for different customers, but with the same layout. For this I created standard screens ands workflows so I can just copy from one servicedesk pr...
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We are considering using Service Desk in future, and have just evaluated the trial version. We'd like to set up multiple projects, with each one based on the type of support query (e.g. Technical He...
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I was wondering if there is any way to get an attribute label name of an object in Insight? Getting the attribute values is somewhat straight forward, but I can't seem to find a way to get the attri...
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How can we configure Incident management, problem management and change management in JSD also how the user's will have understand of request and incident? can someone assist
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We have a number of customers who we have sent Jira invitation emails. Is there a query we can run or way we can see 1) Who was invited / what date ? 2) Who registered for Jira customer portal a...
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The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. I tries https://confluen...
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Assume a customer has opened a ton of requests then vanishes. Another user must work with these tickets as though they were the customer. How can ownership be transferred?
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I am not able to find Chat for Jira Service Desk in the Atlassian Marketplace . I am running on a trial Jira Service Desk is this the reason?
1,064 views 4 0 Deleted user September 25, 2019 -
Hi community, Pretty new to jira here, have searched in this forum, as well in Google, but had no luck. I'm trying to configure some sort of setting to mesure the amount of tickets we resolve with ...
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We would like to notify the approvers when an issue they have approved has been resolved.
433 views 2 0 Deleted user September 25, 2019 -
We want to install in our on premise servers Jira Service Desk (25 agents, 800 users) and Jira Sofware (100 users). We would like to know the minimun characteristics of hardware to run this so...
497 views 0 0 Deleted user September 25, 2019 -
Is is possible to include the resolution in the email and also include what the original issues was? Please let me know. Thank you, Jaime
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In my Jira Service Desk, I have a Customer Notification enabled for requests created in our email channel. We also have Confluence, and the Confluence site admin group does not get notification...
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We want to use Jira Service Desk and we are going to buy 50 agents for this purpose. At first we thought to use Crowd to manage the authentication but We don't know if everyone that will create or ap...
431 views 2 0 Deleted user September 25, 2019 -
I created multi-line text fields and added them to specific request types. I found that these fields are showing up on all tickets (regardless of request type) after the tickets are created.&nb...
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Hi Support, We don't have an option to create the issue collector , I have verified in the adminstrator, jira admin, service desk user , i checked all the roles. Please check and let me kno...
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Currently we are moving trouble tickets from service desk to software project. In software project the ticket is renumbered to track as development issue. The service desk issue is gone a...
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We used to have a pop up with options as in the picture attached and now it is gone. How to enable it back? is it OOB or plug-in?
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Hi all, We're having a problem where we're getting emailed requests from a subscription email by a third party that usually sends us notifications at the email (it@national.biz). This is the email t...
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Hi, I use Jira as a way for customers to log support issues about the software we provide. I've had a look, and can't find a way for customers to log in to check their tickets themselves. Is this ...
833 views 3 1 Deleted user September 25, 2019 -
Good Morning Jira Community, I am attempting to find out is it possible to migrate three separate domains, each with its own domain name on a physical server into a single domain later down the road...
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Im trying to fetch the list of all our users using the cloud API. I know for sure that we have more than 1000 users, and I am aware of the batch limit of 1000 records. However, when I ...
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