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Jira Service Management
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A Human Resources project wants to add a form for people to request a communication be sent to the whole building or company. The HR staff want to be able to @ people to alert them of the ...
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Hi i'm looking Horizontal drop down boxes in dynamic forms is it possible with dynamic forms in jira ...
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In our service desk I have made a couple of articles that describe the status for each external customer. This can be including meeting notes, log of problem solving etc. At the end...
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TLDR; For some reason despite importing the certificate into the CACERTS file I can't pull mail from a mail server. I have an instance of service desk locally hosted. It was working fine receiving m...
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TLDR; How can I share my request with my organization through the Jira REST API? Participants can be used just to share the request to each individual users. Should I get all the users in...
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JIRA Service Desk 4.3.0 REST API I am uploading temporary attachments servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile then adding them to Jira Service Desk issue (customer r...
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Hi I created a customer using REST API POST /rest/servicedeskapi/customer I now want to delete the customer (I am testing my methods) I cannot see it under people or...
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Hi, My JSD workflow is having multiple statuses like Open/Assigned/Waiting for customer/In Development/Resolved etc I want to check for how much duration a ticket has been stayed in each status dur...
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Hi there, When using JSD is it possible to have some kind of macro to create a template? The workflow that I am looking for is: - Receive a ticket - Triage - Generate the templat...
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Planning to integrate change management in JIRA with my jenkins pipeline. Looking for APIs that can be used for he same. Any existing usecases would be helpful as well.
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Hello I have a Service desk project and this project has 10 request type and any request type has 5 or more sub rquest, and any sub request type has issue type, finally this project has many i...
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Hey, we are considering the option of working with JIRA service desk in our company. the only issue we have is that we want the service desk to be inside our internal website, so employees wont be ...
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Imagine this scenario: Support issue created It got linked to a bug in a different project That bug was assigned a fix version I have Automation for Jira (A4J) set to copy the fix version from t...
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We've added Custom CSS to our Refined Theme to create a new design in Confluence, but it doesn't seem to be visible in Edit or Preview modes. We are only able to see the new design upon publishing, b...
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My service desk project came with 5-6 issue types. I deleted a whole bunch of them and kept 2. Then I went into Project Settings > Request types and tried to delete an existing request type...
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Similar but not the same as https://community.atlassian.com/t5/Jira-questions/How-to-set-Priority-based-on-custom-fields-in-behavior/qaq-p/985766 I need to find a way to automatically set the priori...
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I have an IT project in which tickets will be created via Jira by agents AND through the portal. Ideally agents will close or reopen tickets after resolution, but now there is a requirement to ...
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For some reasons, I no longer receive notification on comments being made. I checked the set up and was not able to find any issue with the setting. Can someone help me with this i...
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I have a Help Desk that I created and I want a export of all the records. When I do the export I only get the last 1,000 records. Is there a limitation to this? Thanks
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hi, "My Requests" in customer portal is not displaying Jira tickets belonging to a particular project for a specific user. But when the user tries it after a day or two, it works properly (i....
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Hello All, I am trying to find a way to allow my customers to reorgainze their issues. Currently, all of their issues default to a view by Issue number. Is there a setting I can change to allow them...
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Hi everyone, Can you please assist me with the case:: I have a workflow with two mutually excluding statuses. Meaning only one of the two statuses can be used. There is a field which can take value...
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Hi At the moment we are testing jira service desk. the goal is that we can synchronize our crm (all info about our customers) with the jira so that we can assign the tickets to each client. The CRM ...
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If I create a new ticket either by pressing C or using the + the user will not be notified that a new ticket as been created. That ticket will also not show up in the Portal as a ticket created ...
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We currently have JIRA Servicedesk. Within this JIRA I have different portals - Technical support - Infrastructure - Project1 - Project2... Projectn (I have 30 portals more or less). Users can open...
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