How can customers track the status of tickets raised?

[Deleted user]

Hi,

I use Jira as a way for customers to log support issues about the software we provide. I've had a look, and can't find a way for customers to log in to check their tickets themselves. Is this a feature or am I out of luck?

Thanks,

Ed

[Jack Brickey]

Are we talking Jira or Jira Service Desk here. I assume Jira since that is where you posted but there really isn't a notion of "Customers" in JSW as there is in JSD.

In Jira, if you want someone to have access to the application you must add them as a user and you can restrict their access at the project level (or beyond if necessary).

In JSD, Customer access their issues via the Portal.

[Deleted user]

JSD - thanks Jack

[Jack Brickey]

I moved the post to JSD collection.

now to your question, does my previous answer give you what you wanted? That is your customers need to use the portal to view issues.