Service Desk Customers hover over activity and profile popup

[Alexey Paveliev]

We used to have a pop up with options as in the picture attached and now it is gone.

How to enable it back? is it OOB or plug-in? 

[Angélica Luz · Accepted solution]

Hi Alexey,

Welcome to Atlassian Community!

This option was removed in the new Jira UI, now when we hover the pointer over the user's profile, we have only the option to view the profile and there we can manage their access and see the activities.

I agree with you that this option was great because, in the new UI, it does not filter the open tickets for the user.

Based on your question, I created a feature request suggesting to add this option back:

• Add back shortcuts to see user's details on the new UI

Please, click on vote and watch to receive updates and also feel free to add more details in the comments about why this feature is important for your environment.

Regards,
Angélica