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Community resources
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Jira Service Management
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I am using service desk which has only 1 email channel. But I need four for this project. as a workaround I have created email handlers for each pointing at the incident issue type. In order to take ...
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Hi There, Sometimes, our users send messages to their old issues (status "Done", for example). We are facing problems with that, because we can not see this message within the time expected by the u...
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I'd like to set up an email channel and a possibility for the users to cancel their ticket just by clicking a link. I've yet to find in the documentation if it's possible, have you found a workaround...
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Customers/users should be able to raise a issue/ticket by sending email to "support group" Can this be done and what will be the procedure? Do we need to purchase any add-ons or install anything in ...
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How can I find value and call it in workflow. I have to find reporters manager
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Hi We are using Okta as SAML login. Today when we login we are reaching wrong URL. We are reaching Customer Portal adress, we would like to change this to reach a view of all Pro...
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Hi, I'm a new user to the Jira Service desk project. I want to create some new queues and reports. How to create a report which shows a list of all the Components and the number each Compon...
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When using Automation in Project Settings, and Create issue to e.g. JSW, why is Priority field hard coded in the automation, instead of inherit from the JSD issue?
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I have a feedback form in my application and I want to use the JSD API to create requests with this captured feedback. I can see that the Rest API allows for customers to be created with name and ema...
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Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & I...
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Hi All, We've recently started using the next-gen Jira service desk. In most cases, we want to send a notification/email to a user when we close an issue. but in some cases, can we close an issue ...
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Using {{#issue.comments}} you can access all the current comments but I am wondering if it is possible to only display internal comments. I have found {{comment.properties."sd.public.comment".intern...
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Hi We have an issue when searching for Team Request in the customer portal. If we run a query which returns more than 20 items, it shows the first page of twenty results, but clicking on ei...
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Hello, I've read numerous posts on this topic but I can't seem to get to the bottom of my issue. I just can't get tickets to reopen when a user comment son them after they are marked as done o...
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This service desk project has configuration problems and may not work as expected. this notification is showing and when we try to view the report its not showing anything.
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Team. @all @All here !! We are facing an issue, as every reply to the support email address is creating a new ticket and which is valid , Later whenever some one replies to it - A ne...
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We have already certificate , but we need to renew it also it seems not purchased, how can we renew it and also bind with the existing on?
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I'm trying to find a way to create jira service desk ticket from outlook email directly now. And I found that some of addons can help what I want to do. But, In all of the addons pricing rule,&...
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I am tasked with adding a custom field (Root Cause) when resolving a ticket but i not sure if i need an add-on to validate? or missing something in the backend to make it mandatory on the Resolve Scr...
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We are testing on service desk and do not see a way for a customer to add documents to a service request. Is this possible, and if so, how?
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Hello, I was wondering if there was a way to pre-define some fields and have them hidden until the issue reaches a certain point in the workflow, where those fields will be revealed and allo...
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Is there a way to auto assign labels and components in Jira Service Desk? For example - if someone issues a ticket, based on data in the ticket, can we auto assign labels and/or components?
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How can I get the approvals back. it is missing all of sudden?
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Hi, We would like to set a automation for " Automatic status change when commenting on a ticket", But Assignee is exception for this rule. We are using JIRA 7.2.10 version. Regards; ...
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I am connecting my Jira Service Desk to an Outlook inbox, which is showing no issues with the connection based on the Jira email testing tool. However, some emails are skipped and not sent from the i...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| 4 |
| Subject | Author | Posted |
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| 10 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |