How to auto transition and auto assign issue whenever user add attachments through service desk port

[Shaik Khalid Basha]

We are using service desk project. User has created issue and user needs to add attachment/documents for approval through service desk portal. Whenever user add the attachments through portal, issue has to transition and auto assign to approver.

[Andrew Laden]

You can use the "Automation for jira" Add on to look for changes in the attachment field, and transition the issue if there are any.

[Laurens Coppens]

Shaik,

Normally adding an attachment in the portal will also create a customer comment.

This means you can just use jira automation with the trigger commented to change the status.