Jira Service Management

Some service desk tickets we'd want our developers to look at, without having to be aware of incoming tickets in Service Desk. Is it possible to create a Kanban board with issues in the backlog ready...

• board
• jira-service-desk
• jira-software

I have 1 more question.. I am trying to create an automation where it will add a comment to the issue and notifying the peer reviewer.. I am running into a bit of trouble implementing it though.. her...

• cloud
• jira-service-desk

I need the directors' secretaries to be able to open issues on their behalf. They need to keep up with the issue, but the reporter can be someone else. How can i do this?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi guys, I would like to solve this odd problem with pagination on customer portal. If i get All request and Created by anyone, there appear all issues that we have, 20 tasks per page. Down in right...

• customer-portal
• jira-service-desk
• pagination

We're running JIRA Service Desk on a Ubuntu 18.04 server and using Office 365 for our Emails. We've configured JIRA to use Office 365 direct send (https://docs.microsoft.com/en-us/exchange/mail-flow-...

• email
• jira-service-desk
• jira-service-desk-server
• notification
• server

Hi I'm looking for the best option to create a set of fields that can be repeated in a ticket in jira service desk. I'll explain further: let's say I want the reporter to include a list of products ...

• jira-service-desk
• jira-service-desk-server
• server

In Jira Service Desk - server:   I'm looking to improve the search feature customers use on the portal (the search field). AFAIK it looks inside the request title and its description, AND in ...

• customer-portal
• jira-service-desk
• jira-service-desk-server
• search
• server

We are moving to Jira Service Desk from Sugar and will be importing any open tickets into our new Service desk projects.  When customers reply to the Sugar tickets, sugar knows they are replies...

• automation
• comment
• email
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

Is it possible for the due date field and any date field to automatically populate with the current date?

• jira-service-desk
• jira-service-desk-server
• server

It appears that adding attachments to our Jira Cloud project are broken globally. Anyone else seeing this?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello folks, I am doing some analysis to help my company migrate from Remedy to Jira Service Desk.  I am trying to understand what Jira fields I can map the Remedy fields to.    For...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• remedy

Jira-SD/ if you copy the table and paste it into the attachment the picture is attached.. Is it possible to make a table attached? 

• jira-service-desk

We would like to automatically move an email request if the subject heading contains a certain word to another request type.  Example if the the subject has "Printer" then move to a Printer requ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

...riendly': 'Yesterday 4:00 PM', 'epochMillis': 1568268057000}, 'buildChangeSet': '971389ce99a7c7673bf7b9fe2a7083d9109e34c2', 'isLicensedForUse': True, '_links': {'self': 'http://xxxxx.atlassian.net'}} 2. N...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• python

How do you do this? I don't see any documentation explaining the steps to accomplish this, but the tutorial videos state its easy to do without explaining how its done.

• jira-service-desk

Hi   I would like to add the description field to the ticket logging screen:   Currently, users are logging a service desk request, and typing the entire call into the Summary field...

• jira-service-desk

Hello,  The customer portal in Service Desk keeps getting a "Forbidden (403) error while loading this page. Jira Service Desk is not Licensed". Service Desk is currently licensed and when I go ...

• jira-service-desk
• jira-service-desk-server
• server

Can we define Escalation levels in JSD? And how?

• jira-service-desk

Hi, I integrated Service Desk with my custom email account. All works fine, except I do not know how can I change the email sender (from) to my custom email address. When I receive the email the se...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, our company is using Jira Service Desk Cloud version since a little more than a week now and we are wondering how other companies follow up on customer satisfaction feedback. On average we are a...

• jira-service-desk

Hi, i can't create a search or a queue with an order by organizations. I get the message " The 'Organizations' field does not support sorting." I also can't create a chart on the dashboard with...

• jira-service-desk

Can we do delegation in JIRA if no is there any way? please explain. For details related to my question: For example i have one approver for an issue or request. He/she is on vacation. Before goi...

• jira
• jira-service-desk

Hello. Our company used to work with Jira Service Desk Server version 3.12.20. We have 8 portals and 250+ request types. Basic language is Russian.  We had upgraded JSD to 4.1.0 version and ...

• customer-portal
• jira-service-desk
• language-ru
• search

Problems / Questions A service desk user logged into Confluence can not use the search in Confluence (the most important feature)? The search field is missing: Setup We have a confluence sp...

• confluence
• confluence-server
• jira-service-desk
• jira-service-desk-server
• server

I have been trying to set up a livesearch macro to search articles in the Jira service desk instead of the confluence knowledge base, as our jira service desk is more client friendly than the conflue...

• jira
• jira-service-desk