Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello, I am trying to find a way to give anonymous access to the JSD portal. The problem is that we have many users who may ask us a single question and do not return to the portal, and the number ...
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How to auto transition and auto assign issue whenever user add attachments through service desk port
We are using service desk project. User has created issue and user needs to add attachment/documents for approval through service desk portal. Whenever user add the attachments through portal, issue ...
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How can I establish an approver to my flow ?, reading the documents online and the option to add approver does not appear to me. https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-app...
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We have some custom user fields we use to specify which people are involved in certain steps of a change request (developers, testers, etc) We require these separate fields for audit purposes, but i...
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Hi I am creating a portal in Jira Service Desk and testing it for accessibility. The forms seems to be all accessible however the field/button to select in the top right to see your requests do...
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I have a select list field that is optional to allow the user to leave it blank. On the portal screen, the field defaults to "None" and the field value is null when the customer submits the form. All...
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I am setting up a JIra Service Desk next gen help desk. When I share a request with an organization, all the members receive an email saying that request has been shared with them. Is there a way to ...
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Hi, I have 2 Custom field for date, but no one can validate, is this only for system due date? I only have this options to validate
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Hello, We have a ticket that did transition to a step after being approved by a manager. The problem we are having is that the system still shows "waiting for approval" in the Past approval" section...
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We are hoping to roll out Jira Service Desk (Cloud) for our University, where students are the customers with accounts generated by SCIM provisioning. Unfortunately, the default profile value ...
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Hi Team, When we export all the tickets the search query shows 12,376 issues. Attached Screenshot. However the export only gives us 1000 rows. We are trying to migrate our tickets from current por...
942 views 9 0 Deleted user October 30, 2019 -
How to allow a specific group to assign a task only to themselves? or allow one group assign task to another group? Other condition: I have multiple different groups with different assi...
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Hi Team, We are migrating our Portal from teamSupport to Jira Service Desk. As a part of this activity we have a requirement where we need to redirect the Portal access link (support.zaloni.com) to ...
2,681 views 4 2 Deleted user October 30, 2019 -
Is it possible to add an announcement to customer portal and would be visible for selected organizations of customers?
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Dear community, I'm wondering why our Service Desk Agents could not manage Customer account details. If the agents want to add a real name to the accounts they created, it has to be done by a collea...
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Hi, We have some users that needs the access to request participants into their service request when they create it. How this is possible and also can CC'ing participants into original email to sup...
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please link my account to Saudi Information Company (SITE) Domain .
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Hello, Apologies if this has already been answered. I'm somewhat new to Atlassian plugin development and could not find a solution. I have written a custom field type plugin for Jira which is being ...
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hi. team I want to know how to compile the user there is a problem he immediately sent an email and directly on the service to jira service desk
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Hi, if a Service Desk Agent changes a ticket to the status Pending, I want the Pending Reason field to be filled in as a mandatory field by the agent. I haven't found a way to add this to the workflo...
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I want to be able to create a flow when the status of a jira ticket changes it updated the zendesk linked ticket
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I'd like to add a field to JIRA Service Desk that allows user to enter Date and Time on the same field. Is this possible, or do I have to create separate fields for Date and Time? Thanks
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Our users would like to set the assignee of an issue to the person who transitioned it to a specific status. The use case is that the user who transitioned the issue will then be working on it. As ...
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fast please
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