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Jira Service Management
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Hi, I am trying to set up my jira Service Desk to communicate with Ansible Tower. Have been trying to send an API Post to my Ansible Tower to no avail. The event gets triggered but there is ...
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I would like to add new customers automatically to the database from a form. At the moment our internal customers request new accounts via the portal. They do this with a form, information ...
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After I click the submit button, it will say: Something went wrong, please try submitting your request again. An always like this! If I want to directly contact them, they also...
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Dears, How to add new issue in existing project being administrator . Also how we can check service desk portal view after adding new issue and also user portal to check if the required changes have...
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In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use. As of now if the client made an update we are copying it manual...
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We are using Jira Software 8.3.0 and i want to change the issues Layout. Can someone suggest how can that be done
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Today in order to connect an email account to Jira Service Desk you require the username and password but this will not work because we are using Single Sign on through Okta with our Google account.&...
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I am trying to do what is in this Answer to the same question https://community.atlassian.com/t5/Jira-Service-Desk-questions/Set-Reporter-from-a-custom-field/qaq-p/1008485 but the screen to crea...
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Using Service Desk for server. We add the Tempo Accounts field drop-down list to our issues created in Service Desk - this so we can quickly change Accounts if necessary. For any of our P...
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I created a new field called Due Date/Time. I want to be able to search for all Due Data/Time but when I go into the search I do not see the same options as the defaule Due Date field. See image 1 i...
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After I click "here", it takes me to this screen and I couldn't notice any request type where Summary and description fields are blank / invisible (screenshot below). How can i fix this issue ? Am I...
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As an internal customer, I was not able to edit a request I submitted. Can you tell me how to accomplish this?
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Is there any way to remove the "default" admin user from the agent licence count? We want to have 3 licensed agent and one admin only.
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By mistake i associate on project from Default Issue Type Scheme how can i add it again bank
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Hello everyone is it possible to collect information about the PC (information about the equipment, installed software, current IP, hostname) It may be necessary to install some applications on the ...
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I am trying to pull a report on the year's ticket activity to an excel spreadsheet. It appears that I can only get a format that will allow for links for the ticket totals for each month that dont tr...
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Dear Community, We would be eager to use the Atlasian JIRA Service desk for interacting with our Customers. During our evaluation we could overall find all the feature set we would need to operate ...
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If i want to add new issue in my existing service desk .Which is correct way please clarify What is difference between adding Request types and Issue . thanks
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When a ticket is created by one of our technicians and added a customer as the reporter. The customer cannot receive any notification/emails about the ticket created.
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I have to set up customer permission for my project as "customer my team adds to the project". I have a long list of internal customers that I want to add but it takes a long time to do so.&nbs...
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Is there any kind of audit log for changes made to organizations in service desk? We have a particular customer that was added to an organization who should not be in that org, and none of our servic...
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We have been trying to hide the agents name from the from field in the email. We used ${email.hostname} hover this seems to only work on one Service Desk and it doesn't always work. Some actions caus...
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Hello, I need serious help. My team is looking for a way to replace out old Web Ticket Request Form which is used by users in our company for technical help. For example, someone might want a ...
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Hello, I would like to allow customers to see the assignee of their issue/get an email alert when it has been assigned. I cannot see how to have this as a notice or make this visible (so that it co...
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Hi guys, Using Jira Service desk I was wondering is the following possible: Can you link issues to the same bug/topic in the support desk to then flag to our technical department that the ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |