Service Desk Email Requests

[Hannes]

Hallo everybody,

I have a question regarding some email concepts and I don't get the 'big picture':

- In my understanding I need to configure in general the Incoming Mail Handler. This enables Jira in general to process Mails

- When I want to use Email Requests, I have to configure this - the Incominb Mail Handler is a pre-condition for this to work. Correct?

- What is the email puller in this context? Is it just the job doing the pull action? Or do I have to configure anything here?

Thanks really for clarifying this.

[JP _AC Bielefeld Leader_ · Accepted solution]

Hi,

Jira Service Desk uses a SEPARATE mail handler for retrieving emails. This is handling incoming emails from customers using the JSD project specific email address.

Please check:

https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

Best

JP