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Jira Service Management
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Hi all, Assuming that a 'new feature' request requires development work, if you offer a request type for your customers such as "Suggest a new feature", how do you handle the JSD ticket? D...
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why i cannot create a classic project. My instance: https://msmitservicedesk.atlassian.com
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Hello everybody, I have an administrator account in Jira Service Desk no matter how many times I try to add another admin or deleting another admin nothing happens. how can I s...
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We have a custom drop-down field called "Customer List". It contains a list of our existing customers. Currently when we get a new customer we have to go in and update the field manually through Jira...
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Hello, I have Jira Service Desk serving as a help desk for an organization to capture requests via the portal feature. Once a a request is submitted via the Portal, one of the Agents then atte...
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We are setup so that each group within our department has a different project. Our Service Desk fields all the first level calls and then creates an issue in the correct project. The issue we are hav...
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Does Jira Service Desk store historical statuses? For example, we're trying to analyze how long it takes to move from one status to another. We want to average status changes to baseline our wor...
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I am trying to determine if there is a way that a JIRA ticket can integrate and automatically create an event in confluence Calendar from the ticket description, start/end date/time, etc. rathe...
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I'm following the documentation https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-servicedesk-serviceDeskId-customer-get this method appears like experim...
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Hi All, I just subscribed to Jira Service Desk Cloud and i Would like to connect it to Jira Software (on Prem). I created the application link but unfortunatelly i can't: a) Link Service Desk Issue...
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I have one Jira instance and several JIRA SD projects I need to separate the portal of one of the Jira SD projects from the other portals of other projects. This separate portal should not be able ...
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How to configure Approvals field in the People details below the request Participants field. I want Approvals field on my screen even though the field is empty. Thanks in advance.
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Hi, We've recently gotten the new (?) interface for Jira Service Desk. I've noticed that the find actions menu, which you access by shortcut full-stop, is empty now. I used to be able quickly access...
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Jira Service Desk Cloud doesn't process emails with larger attachments. Attachment size 24 MB is ignored while attachment size 8MB is working correctly. Did we misconfigure our JSD?
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Hi all, iam looking for a Report for Jira Service Desk that shows me the actual amount of time spend for a single Cusomer. I woulf like to get at the end of a week one report with all our customers...
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My project has 3 tasks. Two of it are linked with 3d by "is blocked by": 1. 1st's linked with 3d by "is blocked by"; 2. 2nd's linked with 3d by "is blocked by"; 3. 3d's linked with 1st and 2nd by ...
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Hi, I want to know how I can change the order of knowledge base articles and Request form on the customer portal. As of now, I am able to see Kb articles on top of the page and then the Request fo...
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When viewing an issue of type "IT Help", I'm attempting to add a Custom Field I've created called "Subtype". I'm doing this by clicking Admin -> Add Field, then typing in "Subtype". Th...
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I'm trying to add email requests to my service desk however I keep getting the error; "To receive requests by email, you must have a request type with visible Summary and Description fields. All oth...
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Hello, I'm trying to set up an automation to close inactive customer support tickets. Is there a way to directly ping the assignee of the ticket, instead of sending out a generi...
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I have an Automation Rule (built-in Service Desk Automation, not Automation for Jira) that adds a Public Comment on a Request after pre-determined amounts of time and I would like to be able to tag t...
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I want to create a new SLA for a particular project and according to this article, it should be under Project Settings. Nope. I do not see SLA any where. Would appreciate borrowing someon...
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Dear all, i would like so set an standard issue type, so that every new ticket in jira service desk will assign to it. unfortunately i didn't found out how to do this. Could somebody provide...
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Hello! Our team is on the new issue view. However, I'd like to make a global change on the fields/layout. I noticed I can change the view for each "Customer Request Type" however we have more than we...
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I have opened a Second Project to set up archiving and make a read-only. I have had some trouble removing portal access. Although there is no content in the archive project on the portal its still sh...
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