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Jira Service Management
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My company is using a Confluence Knowledge Base to write and store help and how-to articles. We are then linking that Knowledge Base to a Jira Service Desk space to create a public customer portal (H...
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After the upgrade to build 4.8.0 each issue within Service Desk has a problem entering information into the worklog. Everytime you try to enter worklog information by selecting the worklog it just si...
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these logs include any events such as, login, account changes, changes in projects, or issues. Additionally I saw that I could access the changelog of all issues but what permissions would i ne...
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Hello, I'm trying to import tickets from a different tool to JIRA service desk in CSV but I'm getting the following error message (attached). Why it says that one project was created but no...
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Team, I am trying to bulk edit some issue and each time I generate the Bulk Edit list and I choose Edit, I have 4 custom fields each time selected by default for update. I have checked all ...
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Is there a way to change the layout of a custom report created in Jira Service Desk? By default the report returns a graph layout showing the number of incidents or issues reported on a specific date...
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My admin created a global custom field named Owner. We currently have about 20 projects in Jira. We added the Owner field to some of the projects and then added an actual Owner. Whe...
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Hi everyone, so we're trying to make component a required field for when users submit a ticket via the portal. We were able to turn it on as a required field, but it looks like that had the unintende...
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How i can order issue for Time To first Response and Time To Resolution? The field is Alphanumeric Type.
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Hello, is there a syntax option (maybe via ScriptRunner) to display past remote maintenance from previous months? Can one e.g. from the attribute history show all previous remote accesses? Thanks ...
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Hi, is it possible to enable "auto watch / get notifications" for a whole organization by default?
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we can not able to find the Daily employee JIRA Hours. please send the query so we can export the daily statement.
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Hi, i have an issue from customer and need techniqual team's support, i need forward this issue to T2 engineer and let them answer the customer. How can i forward this issue to other engineer's mai...
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Hi, Currently an Announcement I add to Jira Service Desk Help Centre will also show on the Customer Requests screen - Is there a way that I can separate these two? I don't want my Help Centre announ...
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I was just looking to see how I add a custom email address... but then got reading about the database cleaner function. https://support.atlassian.com/jira-service-desk-cloud/docs/how-does-jira-servi...
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I seem to be unable to rank issues from the ServiceDesk project. I use an a Jira account which is also an agent account. With that account I made a query for the open tickets. And in the list of issu...
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Hi I am trying to setup JIRA as service desk for our women welfare financial organization. I am planning to use Jira service desk for the IT, HR, Finance, Accounts etc teams and looking for the bes...
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Hi all, I'm trying to create an automation in our LDAP and in order to do that I'm using a powershell script. I have found a couple of questions about this but everything i found is very old and re...
641 views 0 0 Deleted user March 22, 2020 -
Hi , Im wondering if any one can help.? Im simply trying to set a time to first response to be within my SLA support priorities and I am having trouble trying to figure out how to do this Th...
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We are a planning to use Jira Service Desk to manage support for our SAAS product. I created a service desk widget and got script tag for the same to integrate it with my web app. Though I am unable ...
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Hi, I am trying to have Automation for JIRA add Request Participants but it keeps overwriting them. I have used 'Edit Fields', 'Request Participants', 'set value', in the text box ive tried 'Copy...
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I need Asset management workflow
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Communities everywhere are pulling together to help each other through the coronavirus outbreak. In my local town nearly 20% of the population have registered as potential volunteers in the 6 days si...
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Nós temos uma automação de quando entrar no status "aguardando espera" ou o relator tem 2 dias para responder, senão ou chamado automaticamente. Alguns requisitos não foram fechados com essa automaçã...
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I would like to know how/if we can link slack channels to a specific Jira issue within a project. Developers like using Slack to communicate with operations and support colleagues. We wou...
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