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Jira Service Management
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Hi All , If i have addon eg: "automation for Jira " install on jira software 7.13.11 and now wants to upgrade to ver 8.6 . can the add on work on ver 8.6 if so what is the steps&...
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Have created a service desk project with only one Issue Type named "Service Request", this project holds a separate Screen tied to a separate Screen Scheme and separate Issue Type Screen Scheme, whic...
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Dear all, We want to integrate Jira SD with AD, SAP ERP, Office 365 to get some info and sync account login. It's ok if i using cloud version. I see almost intergration of Jira SD cloud via pl...
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Hi there, I'm trying to configure a new notification scheme for my next-gen project in Jira service desk. I've managed to create the notification scheme but I can't find where I assign the scheme to...
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Hey I have next-gen Jira Service Desk in the cloud. I am trying to use a custom domain to send out notifications. I've followed Configuring Jira Cloud to send emails on behalf of your d...
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After upgrading to build 4.6.0 some fields are no longer available to select when creating issues, see circled items below. UPDATE- Restarted the Jira Server and I am now able to selec...
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there is some kind of loop going one with the help desk of a client, we've gotten 150 new tickets on the same 4 issues and i can't get it to stop. How do i stop the emails when i cancel the tic...
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Hi, Im trying to save a filter with a JQL of all issues thah DO NOT contain a certain label. However, I realized it simply doesn't work. when I search : labels == Recorrente or lab...
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Hello, Are their any recommendations for automated the removing of email signatures within Jira Tickets. It is creating a big mess on all of our Ticket queues and we want to maintain a professional l...
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Hello everyone, We are migrating our Jira Server to Jira Cloud. We have something like 15 customers that can create issue on our Service Desk. They are all on the same project. To crea...
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with a little help from my friends [ Atlassian Community ] ;) I am trying to find an example curl post where a new Request with attachments is created using one call. Does anyone know how to p...
328 views 1 0 Deleted user December 18, 2019 -
Hi, The problem we have is that user don't always add particular team members, they will add me for example by mistake and user doesn't know who is approver for this access custom field. Is...
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Hi , We are moving to JSD Cloud. Some of our customers have their own ticket system that they raise tickets from – the most common one is Zen desk. We need both tools ( ours JSD and ...
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Hello Folks, I was wondering if the exists any solution where customers can scan a Barcode or QR Code in the customer portal to get additional fields filled automatically. Imagine a production line...
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The mentioned tickets are closed, but the problem still occurs on our instance: The attachments are available and shown in the attachments section, but not in the description section ...
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Hello. When we add a new costumer to Jira they recieve a email with the info that they have been added as well as a weblink to the servicedesk. However we do not wish for this link to be sent out as...
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My Service Desk will get tickets via Fresh desk and their Support email is involved in the ticket. Due to this my service desk is creating Duplicate tickets whenever Freshdesk email replying o...
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Any change request that gets declined remains on the open list and isn’t closed off. Looking at the workflow there is only Approve and Decline and both should result in closure. But only approval do...
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Let us assume we have 2 Agents ( Agent 1 , Agent 2 ) and customers ( Customer 1, Customer 2 ).Customer 1 is fresh desk project configured email. Agent 1 send an email to Jira Project configured emai...
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Hi, Is there a portal for end users to log in to check status of their ticket? At the moment I see that only way for them is track their ticket is through the automated emails that are sent ...
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I'm using Queues for Service Desk by Diviniti to separate service desk agents into different groups. I don't want agents to be able to access issues in other queues. You can do this with the Div...
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Here is the code that I have so far: import com.atlassian.jira.component.ComponentAccessor import org.apache.log4j.Logger; import org.apache.log4j.Level; //log.setLevel(Level.DEBUG); def xMult...
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...lug-ins to use. In a nutshell we need our correspondence to be more business like and less help desk because we deal with members of the public and are trying to educate them about spam and p...
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Hi everyone. First question here. I apologize in advance if the question is easy or stupid. So my problem is that. It is possible to show all the request type in the help desk portal or I need an add...
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| July 11, 2025 4:42 AM PDT |