how to change the sla alert sender (lead)

[Sue Hannan]

I am trying to find the setting that controls who sends the internal comment when SLA alert is breached. Thanks.

[Angélica Luz]

Hello Sue,

Thank you for reaching out to Atlassian Community!

The notifications regarding SLA are sent by an automation rule.

If it's the built-in Automation, the notification is sent by the Project email address. 

If it's a classic project, you can find and change the address on Project settings > Notifications.

If it's next-gen, Project settings > Notifications > Notification email.

Note that, it's necessary to verify the domain in order to change the address. More details and the steps to do that, please check the documentation below:

• Configuring Jira Cloud to send emails on behalf of your domain

Now, if you are using Project automation (formerly Automation for Jira add-on), the email is sent by the add-on and this address it's not possible to change.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica