Customer access to a user who was a Service Desk Agent

[deepanshu_negi]

I need to give Service Desk Customer access to a user who was previously a Service Desk Agent.

We revoked the user's access as a Service Desk Agent previously and then the user became inactive(doesn't have access to the site). Now if I proceed to give permission to that user(as a Service Desk Customer) it shows an error that make the user active which can't be done because of limited licenses.(Refer screenshot for reference).

Kindly suggest a solution for this.

[Mohamed Benziane · Accepted solution]

Hi,

Welcome to the community.

Can you look at the  jira-servicedesk-user group and make sure that this user do not belong to it yet ?

[deepanshu_negi]

This user isn't currently a member of any groups. I have removed the user from the jira-servicedesk-users group. Still it shows the same error while adding the user as a customer in any of the project.