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Jira Service Management
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This request initially began as an attempt to limit the number of users that could be selected in a multi-user picker field. One of the service requests in JSD allowed customers to request a new s...
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On every issue, the SLA area displays to following: This is a new JIRA/JSD installation in the Cloud, with a JIRA Server import into the Cloud (from original 4.1.1 Server data that was upgraded in...
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Hi All, I tried to add users to the existing service desk project but it's showing me below error. Is anyone will help me to resolve this issue.
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Hi Trying to edit the text on the notification sent out when the service request is created but clicking the Edit link does absolutely nothing. No dialog, no error message or anything that might lea...
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Currently is from 1 (sad emoticon) to 5 (happy). We would like to have numbers from 1 to 10.
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We are using Jira Service Desk from last few months. We are planning to display our Jira Service Desk Dashboard on our display TV so that all IT people can see the overall status of IT service desk ...
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We have moved from Manage Engine to Salesforce Service Cloud, but now in the process to move to JIRA. We are a Not-for-Profit organisation, so trying to most by spending the least. Can I please get s...
351 views 1 0 Deleted user December 30, 2019 -
We use Jira Cloud and I have been trying to access this widget for days now and I continue to get the same red error stating `We can't load the widget right now. Try again in a little while.` I saw ...
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Hi I put in place Jira Service Desk and we will have maybe 10 SD projects I'm struggling how to expose properly to our endusers/customers all the request types we could have created in our X ...
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I am creating new types of requests for users that are part of my company. That is, I want to have requests for external customers and requests that can only be seen by users of my company.
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Our scenario: Jira Service Desk Cloud We've 5 Projects, 1 for each different Clients Our clients can open ticket both from portal and email. Each client can send us tickets from different email...
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We currently use the Jira Service Desk project to support Customers on our Booking Tool application. We would like to expand the use of Service Desk to support a different Group of customers on...
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I get a system error while trying to change user email. I.E. I have a 'toto' user, with a "toto@sippro.fr'' email address. ALreay have ticket assigned to that user. I want to change to 'toto.vpu.toul...
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Dear all I created a Jira Service Desk for 2 organisations : 1 with 16000 users and 1 with 300 users. the big one don't use my services any more. I would like to delete accounts. I thought to chan...
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I have joined customfield and customfieldvalue table to get SLA's for different issues from database. But the Textvalue is in JSON format not the simple HH:MM format. Do i have to code the sql for J...
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We have a jira software and a service desk installed. we would like to keep both the software-users and service-desk-users separated where none of the service desk users should show under suggestion...
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Email with specific subject line only can be saved as incident rest all others are ignored. Also email from specific domain name must be saved as request. rest all others have to be ignored. How to...
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I am having difficuties in editing/deleting queues. I can create new queue, but once it is created there seems to be no way to edit it. According the documentation, there should be "edit queue" opti...
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We need multiple email addresses per Servicedesk to assign a ticket to the correct queue. We are using an automation rule to match "requested participants" when an issue is created via email channel...
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Ho to change default email out from Jira to Owner Domain
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Instead of downloading the Google Sheet/PDF attachment, I want to view the full attachment in Jira. Currently, I have to download the Google sheet file and open it in Excel to be able to view the who...
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Is there a way to update the support email address to be specific to my organization? Currently the configured email address is support@<Organization>.atlassian.net We would like ...
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We have a report that shows individual techs Time to Close - % Met. When I select a specific tech that is showing 0%, the detail shows a lot of issues, however, none of them or the period indic...
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Hello, I've setup some service desk projects in next-gen template and the request types all use a workflow. I edited the workflow to my liking for a specific request type but I don't h...
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I need my queue to calculate the remaining time of a ticket based on some property like the "expiration time", but all the tickets have the same default time limit and it is 16 hours. Is this by any...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |