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Community resources
Community resources
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- Questions
Jira Service Management
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Are Sub Tasks not available for Jira Service Desk Next Gen?
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I turned on our Service Desk today and the email route was working at first but it has since stopped. Is there anything that I should update? I've already checked the setting below:
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We recently switched to Jira Service Desk. Due to a lot of our request types being associated with specific workflows and automation, we require all our tickets to be created at the customer portal ...
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I would like to be able to run a report that shows, for a given JSD project, how much time was spent on the Jira issues that were linked with that JSD request in a given time period. Is this possible?
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I'm trying to create a new queue in Jira.... for servicedesk but I don't see the option to do so....
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I want to be able to configure access permissions to requests between customers of the same organization in the portal. The customer see only his requests. And One of them, responsable nominate can ...
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We are an MSP looking into Jira Service Desk as a ticketing platform. We support customers in ~30 organizations that each have their own email domains, and we prefer to use email as the engagement me...
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Hello, Because you cant tie 2 emails to one project, I understand that you can create an alias for the 2nd email so it does filter into one project. What we are trying to do is c...
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Hello, I have problem with incoming mail in my new jira cloud. I connected my mail on external server to your cloud. And thats work. I created Mail Handler to thi...
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We have the problem that with CRM for Jira we can search for customers, but we cannot search for any email addresses. Our inquiries mainly come via email, that would be a relief. We use Microsoft...
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I know queue filters are applied by the admin of a project, and regular users / agents have the capability to sort within a queue. However, can agents also apply temporary filters to a queue without ...
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We have the below scenario. 1. A customer opens a case in JSD by sending an email to our support account (e.g. support@email.com), and the ticket is created. 2. Internal staff see the email come in...
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If we set up an organisation, all members seem to receive updates on tickets. Is there a way to define who within the organisation sees all other tickets and receives updates?
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Hi! today we found out that e-mail which is sent by one of our partners is not imported to our JSD. So after troubleshooting I found that their mail is being rejected by bulk filter. What I'm not a...
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Hi, we have set up Pingdom to monitor our health-check APIs. If something is down an alert is being sent to Opsgenie and a Jira Service Desk ticket is opened automatically. In Pingdom or in Op...
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I am working on product development reporting. Part of this, I would want to see how many tasks made by the end of each month including all of the tasks' statuses on those said months. I wonder if th...
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Hi All, We've built a workflow for Subject Access Requests but need to Start the SLA based on a field on the ticket (i.e. Date SAR was received). Note that this date will likely be before the date t...
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I have created a custom e-mailaddress in a Service Desk project, which can be used for customers to send emails to a support e-mailaddress. That works. But when I reply on a customer ticket, in the ...
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Hello, I have a project created in Jira Service desk(next-gen). The customer users are added in Organizations, they have a correct access to this particular project only and they can log to the port...
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Dear everyone, I want to create a custom field in JIRA service desk that allows the user to select: - product type - issue type (depending on the choice of the product) For example: - product ty...
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Hello, Is it possible to auto assign an approver when a status transitions from one status to the next? I dont want it to be auto approved. I do want the manager to physically go in a...
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Hi, I have a post-function in scriptrunner to automatically attach a set of files when a JSD agent transition a jira issue. That is working fine. The situation is that I need to make those files in ...
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Does anyone use Meeting Mate? And if so, I have it installed but cannot see anywhere to actually use the program (in general, in an issue/service ticket/etc) and can't find any real tutorials online ...
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The button for adding a new organization is not showing up for me anymore and it did. How do you create a new organization now?
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I would like to highlight entries in a queue to show recent activities, mainly new comments, pretty much like "not read" messages in an inbox. Any suggestions? Thanks in advance,
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
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| 3 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |