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Jira Service Management
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Hi, New here. I am having trouble assigning articles to a category in the service desk interface. It seems to only pull the first 50 results and I have more than 50. One workaround is that I can ope...
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Scenario: My users raise support requests in a JIRA Service Desk (server-based, if that matters) instance that I manage. Where appropriate, I need to escalate some of these issues to my vend...
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I am trying to create a link to a MS word document on my Jira Help Desk next-gen (that works fine!). However, when the user clicks on the link they want the file to be open in MS Word des...
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Hi, I am looking to restrict priorities on the customer portal. I found a solution here : https://scriptrunner.adaptavist.com/5.5.7/jira/recipes/behaviours/restricting-priority-and-resolution....
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Hello, I have Jira software and Jira Service Desk on cloud. In Jira Administrator it says that the they are connected. However, I cannot create linked issues into a Jira Software Project from...
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Good morning, we have the trial of Jira SD and we're interested in the product but we've a few doubts: * I've configured some roles in Settings --> Security --> Project Roles but when I'...
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We have customers in different languages for a single Jira Service Desk Project. Would we like to know if it possible to set each issue created in customer language (including automatic messages that...
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Can organisation members see other members support tickets?
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I have an email address set up that when a user sends email to it it is received by a Jira Service Desk project and used to create a request. This is working. The project is set up so tha...
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...bsp; <optional>true</optional> </dependency> Thanks in advance
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Hello all, Is it at all possible to implement mutiple "tenants" (if you can call them that) in Jira Service Desk? What I mean is: I want to have a single project, that has 3 teams (Helpdesk, 1st Li...
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Greetings im hoping you can assist me in this situation. I have project and i need to create 2 different servicedesk, They are working independently. 1. Finance department&n...
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Hi! Currently, when a ticket is cancelled (resolution set to cancelled) customers still get the notification mail to rate how satisfied they were with the way their ticket was handled. Is it possib...
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I have several Mailboxes from different countries that are delivered to Jira. Right now i have to manually insert in my custom field "country" for each issue. mailbox.italy@mail.com -> Ita...
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Create JIRA Issue with REST API via vrops error code 400 Header Content-Type application/json ----------------------------------------------------- Boby { "f...
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...onfigured, you MUST ensure that the ScriptRunner Add-on user can view and edit all issues". It's true, there is an issue security scheme configured against these projects. I have edited the Security L...
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I'm trying to implement the workflow transition feature where customers can basically mark an issue as resolved from the customer portal. Apparently I'm supposed to click the pencil icon next to the...
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Using email request as a way to accept incoming solarwinds alerts. Turned off due to a brief maintenance window that would spew hundreds of alerts. Received hundreds of alerts after removing solarwin...
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I am trying to log in from a CentOs VM, using Firefox and I am getting this error: Hmm... We're having trouble logging you in. We're having trouble logging you in. There seems to be an issue with y...
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I am using a predefined workflow come with JIRA service desk. In the workflow, the first status after 'start' is 'Waiting for approval', the customer has ensured to select a manager or 'approver' bef...
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I have two project that are being share and Im not able to change the workflow for one of the projects, I believe is because the project is share. Is there any way to un share the projects without l...
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I'm new to Service Desk and I'm setting up the fields for the Report a Bug screen. One of the most important things I need to ask my customers when they find a bug is "in what version of the sof...
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I can't find the Original Estimate field when the request type is by email
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I am trying to share my Jira Service Desk (JSD) Dashboard with Jira users who aren't Service Desk users. The users are able to access my Dashboard and Filters but are not able to see any data. I hav...
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Unauthorized: Could not find stored client data for 797ddc7d-5c45-335f-a1c7-0315312873f8. Is this cl
when trying to connect aws service catalogue app Unauthorized: Could not find stored client data for 797ddc7d-5c45-335f-a1c7-0315312873f8. Is this client registered?
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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| July 7, 2025 4:56 AM PDT |