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Jira Service Management
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I'm setting up two projects per my usual process. On the Project details screen, I'm able to select a name for the Project Lead from the dropdown box without issue but when I switch to the peop...
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Hello, I have the following problem. We have installed Jira ServiceDesk. We use 3 Microsoft Active Directory (Read Only, with Local Groups) in User Directories. The application can only be...
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Hi Team, Is the a way to export tasks from backlog of one jira instance to other? if so kindly let us know steps or tool to achieve the same.
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There is rule under automation for us to update edit content then reporting time, but somehow the time box is blank when creating Jira ticket. Anyway to import current time to it?
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Would like to know below details 1. Supports two factor authentication 2. User should have access to delete the information he posted 3. Is the tool GDPR compliant 4. Location can i select based ...
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Hi everyone, I hope you are doing well. My company developped few years ago our own Branded customer portal (https://developer.atlassian.com/cloud/jira/service-desk/creating-your-own-branded-...
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Hi all! I have a question about Jira Service Desk Cloud: I've created a new issue with specific automations that edit the assignee field, plus other things (dependening on the automation, they edit&...
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We want to notify specific users by sending them a SMS , when an incident is created with a specific component. Out-of-the-box it only seems possible to notify by email ? If not - are there any sui...
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Hi all, I am using GenJira system for few different requests. Is there a way to customize tickets depending on the request types? The reason being is that different request types have different req...
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Trying out the new approval feature in next gen. Tried various combinations per the guide at https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-request-type-in-next-...
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Hi! I have a problem with Jira character encoding. I have a Groovy code which is used to execute POST request to my server app (Express.js) and recieved data has question mark symbols instead of cyrr...
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Hey, i tried to disable the "keep me logged in" checkbox by default as explained here: https://confluence.atlassian.com/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-default-7923...
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I want get export of comments in JIRA Issues to a Excel. If not want to know how the Comments are stored in the JIRA database ?
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In the workflow transition post function, there is a possibility to copy fields from the parent task. I would like the ability to do the opposition, ie, upon transition, update the field in the paren...
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Is there a way to change the priority of the fields displayed when you hover over the reporter within a ticket? We have no need for time zone info, but would prefer to see department and locat...
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Is there a way to bulk upload hundreds of canned responses from say a csv file? We are moving to Jira Service Desk and need to bring over our existing canned responses. Having to enter th...
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Hello, I am setting up an automated email to the reporter based on an approval through Jira Service Desk Automation. When the issue is approved, it transitions (lets call it transition X) to a plac...
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START Edit ---> Hello, I have an update and hopefully someone can help show me what I'm missing... I have installed Service Desk and so far I am only able to get to the part of the instructions...
547 views 2 0 Deleted user January 17, 2020 -
We are looking to migrate from Zendesk to Jira Service Desk but we see a show stopper issue that I’m hoping someone can point me to a solution. Currently, we have Zendesk set up where if som...
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Hi, I'd like to disable customers from disabling their request notifications. Use Case: Customers disable notifications on their Service Desk requests (either accidentally or on purpose and f...
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Hi, New here. I am having trouble assigning articles to a category in the service desk interface. It seems to only pull the first 50 results and I have more than 50. One workaround is that I can ope...
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Scenario: My users raise support requests in a JIRA Service Desk (server-based, if that matters) instance that I manage. Where appropriate, I need to escalate some of these issues to my vend...
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I am trying to create a link to a MS word document on my Jira Help Desk next-gen (that works fine!). However, when the user clicks on the link they want the file to be open in MS Word des...
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Hi, I am looking to restrict priorities on the customer portal. I found a solution here : https://scriptrunner.adaptavist.com/5.5.7/jira/recipes/behaviours/restricting-priority-and-resolution....
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Hello, I have Jira software and Jira Service Desk on cloud. In Jira Administrator it says that the they are connected. However, I cannot create linked issues into a Jira Software Project from...
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