Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I have a change request that requires 2 or three people to approve it. We do several of these per week. I wanted to have a report that showed who has NOT approved. Essentially if I have a change orde...
-
日時の表示方法をyyyy/MM/dd hh:mmに変更したい。
-
Is there any 3rd party tool or plugin to migrate data from zendesk into JSD that will also import the "Internal note" from conversations and the inline images from zendesk into JSD?
-
I have one user that has multiple profiles that populate when I run a search query how do I clean up these profiles and remove all the faulty ones? I only want to see 1 profile appear in my search wh...
-
I'm trying to edit customer notifications by adding in request details and approval buttons. However these variables are missing from my portal. I also tried enter the strings ${request.details}...
-
Assume for the moment you provide services to multiple customers from different organizations. These customers submit requests via your JSD portal. Their ability to get support depends on...
-
Hello, I set up a simple due date {{now.plusBusinessDays(2)}} triggers when an issue created. How this rule will work of Fridays? In Jira, we set weekends as non business hours.&nb...
-
I am trying to create a service desk ticket via the rest api, but am having trouble updating the organization [which is a custom field]. How can this be achieved using an api call, similar to populat...
-
Is there a way to make a Project with a list interface, like the Service Desk Queues? I prefer the Queue setup, but I can't find a way to set up a project like that without making it a Service Desk,...
493 views 1 1 Deleted user May 26, 2020 -
How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by defau
How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by default it indicates the NOBODY option?
-
I recently attended your webinar on RoadMaps and you mentioned that very soon Next Gen RoadMaps will be offered for Jira Classic also. Do you have a date when that will happen? Second, I have ...
-
Hi, I have setup a project automation rule for the following scenario. A New User Service request that creates 5 subtasks when the parent issue transitions to the assigned status. So at this point...
-
Hi all! I would like to manage issues reported by residents of apartment houses. (for example: broken window, faulty lights, etc.) Customers has user properties: Address : The house Apartment : D...
-
Dear all, I have a question regarding the creation of monitoring type in Jira Service Desk. My company is asking whether Jira Service Desk can automatically create a monthly Monitoring type issue ...
-
If I create a Service request from the support portal (as a staff), and select Raise this request on behalf of - and put the customer contact here, that actual customer will not be able to see the ti...
-
Hi the widget for service desk won't load every time i try to configure it for our external service desk. I've seen support tickets to uninstall and reinstall it, but don't see where to do that.
-
Hi, We'd like to allow our customers to visit our help desk page atlassian created for us, but when you go to it it requires a jira login which our customers don't have nor do we want to req...
-
Hello, We currently use SSL JIRA service desk with Java JDK 1.8 version, we wanted to move to Open JDK1.8 instead of java jdk. Is there a documentation or steps on how to move and also we use SSL ji...
-
Hey all, as lot of you I am also facing issues with the 1000 execution limits for the Automations. Especially an automation for just 2 Projects is killing my execution counts: The "issue commen...
-
Is it possible to set different SLAs for one request taking into account the answers in the dropdown field? Let's assume that there is request type X. There is one mandatory dropdown field: 'Project...
-
How can i extract the result of a queue to excel with all the columns in it.
-
Hi I want to create a filter in Jira Service Desk to show all tickets from customers using the @company123.com part of their email. Unsuccessful options I have tried include: Reporter ~ @company12...
-
Hi, Is there a way for user to auto-login to Jira Service Desk using their AD account? I understand you can install a plugin where you can integrate authentication with AD. However, what we ...
-
Hi, I have a number of agents on my service desk. Is it possible that the user can automatically be notified of the agent who has been assigned their ticket? I assign tickets to agents but the user...
-
We intend to operate a transport business we need a perfect cars solution for fare collection, mostly what we are looking at is not tapping system but small pos money deduction machine which al...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 15 | |
| 8 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |