Can customer send mail to JIRA for ticket creation if he doesn't have JIRA portal access?

[Karthirenga Sethuramalingam]

We have a scenario, where we will not provide customer to access JIRA portal. But we would allow customer to send mail for ticket creation.

We noticed that only when people are added to particular project, the requests sent via email are getting created as ticket in JIRA.

Is there any way to achieve ticket creation via mail without adding people into the project?

Please help to resolve this.

[Patricia Francezi]

Hi @Karthirenga Sethuramalingam 

Welcome to the community 

This articles shows the answer for your question

https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

Be in mind that the change Global settings and project settings for this configuration to work.

If you have any question, please let me know.