Hello all and thank you for your time,
What I want to know is... if it's possible for my clients to send an email to support@companyname.com that automatically opens a ticket on our service desk. We have clients from different companies so if that first option is possible, is it doable that, depending on which email address they are sending the message, can the ticket be opened on an specific project?
We have different companies as clients and we divide them by project within the Jira service desk.
This is my first time working with Jira Service Desk. I previously worked with Service Now and this feature was very helpful as it is not necessary for our clients to log into the platform everytime something goes wrong with our services to raise a ticket.
Also, I've noticed that when somebody comments anything on the ticket, all the parties involved receive an email with "this person made an update". Is it possible that, if the first question is indeed possible, can the clients simply receive an email from our support email address with our response, and if they reply, that adds a comment from their side on the ticket?
I hope I explained myself properly. Again, thank you all for your time.
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