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Jira Service Management
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HI Im getting the following error when I'm creating a new epic. I have addon of vLinks version Version:1.2.5- jira version 7.13
1,560 views 2 0 Deleted user January 26, 2020 -
Hello everybody I have displayed the time registration in the issue form. I can read the whole time in the API but unfortunately the comments recorded are not. The closed issues are saved to a sh...
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I am trying to add a new customer to my Jira service desk. The customer has an ID of a different domain name. All my other customers use the same domain as the one approved on my Atlassian account. I...
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Is there a way to auto email my announcements to my customer from the service desk portal? I want to be able to broadcast a general event announcement on email, so it resides as eviden...
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Hi, When the customer replies to ticket via email, I as an admin can see that reply, but customer cant see his own replies when he is viewing the ticket in customer's portal
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We want some users to have access to create reports. Will this require administrator permission? We don't really want them to have administrator permissions. There are 2 administrator groups: Jira ad...
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On my workflow I have 3 transactions to choose from "Waiting on Customer" On the customer portal it used to show many transaction buttons. Now, it's only showing "Tech Support." Any solution?
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I want to create some custom reports, but when I add a name and click the "Add Series" button nothing happens.
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Previously I had the ability to re-order queues by simply clicking and dragging the queue. This no longer works and I have tried both Chrome and IE. Was this a recent change? Is there a setting that ...
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Hello all! I'm doing some experimentation for learning, using two different accounts in a Service Desk Cloud project: one as an administrator role and another one as a customer role inside t...
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After upgrade Jira Core to the version 8.6.1, my first SLA (response to client) dont stop when I comment to a client. This is a bug?
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Hi, I do'nt want customers in same organisation to see other customers requests, when accessing the jira portal
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This appears to be a question which has already been asked however the answers I found did not relate to my particular situation. I am writing a script using the app 'Scriptrunner' which has been in...
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Hi, I have a basic Request form set up for Jira Service Desk and have enabled a widget for my site. I would like to add few more fields to the form as well as the widget - Request Particip...
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Hello, Does someone know how I can enable the display of the pending reason on the client portal, when they view their ticket. They should be able to know why their request is on hold. &nb...
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We are using the cloud version of Jira When Jira sends an email to a customer it tags it with the [JIRA] tag eg [JIRA] KRSD-1147 Label not printing However some of our customers have scanners on t...
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Startup of Service-Desk which installed on Jira failed with errors in log below. What we need to do?
...est-api' - 'JIRA Service Desk Public REST API Plugin' is unaccounted for. It was loaded from /srv/application-data/jira/plugins/installed-plugins/jira-servicedesk-public-rest-api-plugin-4.2.2-REL-0...
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Hi team, unfortunately i am unable to assign a License / ServiceDesk access to a user. Users are added to Servicedesk via Active Directory. When assigning a license i receive an internal Server err...
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Dear support, From the service Desk portal our customer are able to submit different type of request. Based on the ITIL patterns, when we talk about changes they can be different change type like :...
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Good Morning, I have configured the SLA on Jira SD and has worked correctly until yesterday. Now all opened tickets have the SLA paused and also when a create a new ticket the SLA is directly Pause...
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Greetings Jira Ninjas :) I want to use Jira SD tool as first interaction between client and all services which could be provided to him. Example use-case: Client have just bought used car ...
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Hello, I have created a testcases, all required fields and setup done but while creating issue it shows summary error. Please find attachment. Also i set default issue type as 'Testca...
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I'm a happy user of the Automation for Jira addon from Codebarrel. Atlassian recently acquired Codebarrel and just sent out an email saying they will incorporate the functionality from the addon into...
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Hi , Under Jira Service Desk Customers tab, some users are shown twice, once with their mail id and once as Jira User. I want to understand why is this so and if it could create problems specially ...
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I am able to login into JIRA but when I click on any of the ticket it redirects to servicedesk/customer/portals. Also, it is not allowing to change the timezone and profile photo.
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