Jira Service Management

Hi!   Is there a way for a all the email correspondence on tickets to include the original issue as well as the underlying comments? We don't give users access to the portal as it's not integr...

• cloud
• jira-service-desk

Hello) There is such a problem with managing our customers. Gsuite has been successfully connected and our users are added automatically. But, when I add users to customers in Service Desk Pr...

• cloud
• jira-service-desk

Hi, I have a problem with outgoing emails from Jira. I have an Incoming Email Handler that creates issues on behalf of reporter. The account is created. He receives a welcome email "Account Created...

• email
• jira-service-desk

Hi Community! I've a question regarding some automation of our processes. We are a team of nine and receive a lot of support requests. Various status exist (e.g. Backlog, To do, etc) to represent th...

• automation
• jira-service-desk
• jira-service-desk-server
• server

I cannot access anymore to the elements of the satisfaction email sent to customer when a ticket is resolved. When I go to project->parameter->Satisfaction parameters, nothing happens. Can so...

• cloud
• jira-service-desk

This has worked when we originally set up, but now I am changing mine again it is spitting up this error "Cannot attach file myprofilepic.png: Unable to allocate space on the server for the avatar."...

• jira-service-desk
• jira-service-desk-server
• server

How can I configure company support email address to automatically create Jira request?

• cloud
• jira-service-desk

ヘルプセンターウェブページにあるリクエスト一覧のフィルタで「クローズされたリクエスト」を選択しても、クローズしたリクエスト一覧が表示しない。

• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Hi, I use our company support email address and forward it to our Jira Service Desk, this works well to create a ticket but the response from the agent goes to our Support@... email address not the c...

• cloud
• jira-service-desk

While working throughout the Jira Cloud platform my spell check will randomly stop working. Using Chrome at the moment.    All plugins disabled. See above .gif to demonstrate what I'm t...

• cloud
• jira-service-desk

Na minha organização temos o jira service desk e meus clientes utilizam muito o Workplace, é possível integrar eles para um post (Workplace) criar um chamado?

• cloud
• jira-service-desk

Hi, was wondering if it was possible to have a custom field assigned a value (from a list of values) based on assigned values of two other custom fields? So if I have 3 values for one field and 3 for...

• cloud
• jira-service-desk

  I'm trying to use the automation action "Create Service Desk request" but get a red error message when I try to save. There's absolutely no info on what this means or how to resolve it. I tri...

• automation
• error
• jira-service-desk
• jira-service-desk-server
• server

I went to customize the service portal and cannot find the login announcement option, only the help desk announcement. Anyone has experienced this, I'm following https://confluence.atlassian.co...

• jira-service-desk
• jira-service-desk-server
• server

Tenho uma duvida, como eu deixo o portal aberto para os clientes entrarem e abrir chamados sem ter que fazer login? pois quando seto essas configurações ele pede um acesso via Atlassian. Como cr...

• cloud
• jira-service-desk

I have tried to configure Jira-Service to use MS AD to authenticate users.  I am getting this error when testing the connection. Connection test failed. Response from the server: srv-vm-hsv-dc...

• jira-service-desk

We have a few Jira Service Desk projects configured in our Jira Cloud space. Users within our domain have default site access (our domain is trusted, SSO integrated).  For Jira Service Desk we ...

• cloud
• jira-service-desk

Hi, I'm trying to hide a field so others cannot edit the field. I've seen that I can edit the issue layout, but I am unsure about where to do that. I'm trying to edit it for a specific issue type on...

• cloud
• jira-service-desk

Hi, theres anyway to export the hours of all the users that worked in a ticket? For example in my company we have a daily ticket for the daily meeting where all the IT team sets the time we are in t...

• jira-service-desk

Hi Team, we are migration jira server from one server to another there are 60+ Project. SLA and automation rule which are configured can we migrate as it is? is there any tool or plugin available in...

• cloud
• jira-service-desk

Hi I tried to add one user to the project and it shows that: Do you know what might be the problem?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Atlassian Community,     I have setup my issue security scheme for our service desk project, however, according to documentation, a lock icon should appear on the upper right corner o...

• cloud
• jira-service-desk

Hello, I am the lead and the administrator of a Service Desk project but there is no option to edit a workflow inside Project Settings. How can I edit or create a new workflow?

• cloud
• jira-service-desk

How do i update email notification content (Email Body) in Service Desk Jira

• jira-service-desk

I'm using the syntax status = "Waiting for support" OR status = Escalated AND assignee is EMPTY ORDER BY "Time to done" ASC It was working but recently it is not filtering out tasks assigned to me?...

• cloud
• jira-service-desk