Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello teachers, we want to conduct multi-person conversations with customers through JSD. Such as: 2 customers and 2 customer service dialogue, customers do not need to register an account. May I ask...
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Hi, teachers. Scenario: The customer does not register a JSD account and contacts us via email. The customer's mail can not receive the attachment file we reply, please ask me how to set up to solve ...
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Hi Team, good day! Hope you are doing well~~~ My team is working on integrating JIRA Service Desk with Netcool/OMNIbus and Netcool/Impact to implement creating tickets automatically based on alerts...
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Guys, I have migrated from Java JDK to Open JDK for my jira service desk, just need to know if it is required to use any certs, keystore and trust store for open JDK? Remember we were using it for J...
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Hello everyone, Just want some advice on how I can clean up or optimise my JQL. I have automation set up to run. Do I need the similar JQL query in the 'If' area if it's already in ...
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My messages are coming in all squished up with a bunch of space out to the right. Any info on how I can make this fill in properly would be greatly appreciated. Thanks!
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Hi, I'm sure there is an answer already but is there a way to move the help desk widget? It is spilling over onto the scroll bar and we've had complaints about it being in the way. Any ideas on how ...
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Hello! I noticed that the satisfaction survey was not sent to the client even if the option in "costumer notifications" and "satisfaction settings" was enabled. Then I realized that this is only se...
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Hi, From my understanding by default a customer can only view ticket request he/she has created from the customer portal. I would like to know if it is possible to allow certain customers to view t...
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They should also only have access to Customer Portal. What am I missing?
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If you’re a cloud customer, visit our Jira Service Desk Cloud support page! for more documentation and resources on marketplace apps, system status updates, billing and licensing, bug sugge...
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I have a custom issue that I created (lets call it CFO Approval) that I would like to add to a new issue type (lets call it Software Acquisition). I can go through the process of adding it to ...
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We use Jira Service Desk (Server) up to 3 agents. In my opinion, it supports unlimited customers who can create issue ticket. However, when we set up the email incoming server, handler, and we test...
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Some Service Desk tickets assigned to a user are not showing on the "Your Work" dashboard. We think this has to do with incorrectly set Service Desk ticket resolutions. – - – - – The ticket is "In ...
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Hello, I am new here, please, can someone say, can I have, here on Atlassian, a Desk with all Tools request for Business? Atlassian Desk
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We are trying to set up our new service desk and want our customers to be able to upload excel and word documents as attachment to their tickets but it doesn't seem to be working. We don't have any i...
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Asking about batch notifications for Jira only - not service desk, Confluence,etc
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Hello, We are encountering an issue where users who have permissions and access to Jira Service Desk submit a request via email, and under Applications > Email Requests it shows the message being...
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I am trying to build an automation that needs to use the Organization field. I cannot find what the smart value would be for that field can anyone assist? Something along {{issue.Organi...
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Could able to find some api call with Experimental tags on it . Is that supportable to any system and do we get any support from jira community end as well .
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Could able to find some api call with Experimental tags on it . Is that supportable to any system and do we get any support from jira community end as well .
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We linked our Service Desk with Confluence space and customers are able to look for relevant articles (created in Confluence) within the Service Desk customer portal itself. Recently we detected tha...
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Hello We have a number of Service Desk's in use and want to configure an additional SD for use by our HR team. I'd like to know whether we can restrict access to the content of their requests to onl...
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Hi Community, We heard from customer that project is not visible to them. We have added as "service desk customer" in People. When we cross check permission scheme we could find service desk c...
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Hi All, I was wondering is there a way you can hide the "Share with" option when a customer is logging a call? I have added an organization and added the customer, when the customer logs a call the...
Related collections
Atlassian Community Events
| User | Count |
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| 18 | |
| 15 | |
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| 4 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST |