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Jira Service Management
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Is there a way to send an email notification to someone that is trying to open a ticket via email, but is not in the customer list, and I don't want to turn it public? I would like them to get a n...
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I have a filter crafted that pulls all open JIRAs my team is responsible for. We lock (archive) our release versions a couple of weeks before the actual release. This release version is not sho...
437 views 1 1 Deleted user January 27, 2020 -
Hi There. I am unable to Connect a custom email account. The link to Gmail , Microsoft doesn't work. When i click it, nothing happens. Please help
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We're looking to mark certain tickets as confidential, so only certain team members can see this specific ticket and work on it. Any ideas?
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When I try to edit the service desk queue to add the column "Priority" to the issue list view, I receive the following error: The value 'Work in progress' does not exist for the field 'status'. ...
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Hello, Some customers of my Service desk want to be watcher of some tickets created. Even if I granted them with the ReadOnly rule, when I add them as Watcher, I got a error "The user ...
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We want to find the best way to move a ticket from One SD to the respective SD. Example: Customer accidentally created ticket for Infrastructure Service Desk but the ticket was for Tech Supp...
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Our space's language is English, but sometimes I see that the field title "Summary" get's translated to Russian - it's different from different browsers we try it on. There's no auto-translate enabl...
337 views 1 1 Deleted user January 27, 2020 -
We have Service Desk set up in Jira Server. Customers have jira accounts and accounts are associated with organizations accordingly under Service Desk customers. These users create service desk requ...
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Hello! I am using JIRA Software and JIRA Service Desk both server versions. I developed a project to automate documents approvals step-by-step by different users (from different departments). Now I...
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Hi, I can't add a custom email account in Jira Service Desk. Nothing happens when clicking the three buttons in the bottom. I have tried multiple browsers with all extensions disabled ...
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Hi Team, i am creating a customer time to resolution (Avg) report and i see some difference in the hrs spent for following cases: 1) when i use the filters and select the component it gives me X hrs...
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Hi, I have just started with Jira Service Desk for a evaluation against other products and so far it's great :) But I can't configure the senders email address and Googleing and searching thi...
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I am trying to set a multi-user field using the API - I am running this from the ScriptRunner console, but I don't think this is a ScriptRunner issue. My code is as follows: put("/rest/api/3/issue/...
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I want to add a customer to a ticket as watcher but I keep getting the following error message: The user .... does not have permission to view this issue. This user will not be added to the watch li...
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Hi all, I have setup a SLA that says tickets are paused while waiting for customer. However, I have an automation rule set up that closes tickets if the 'Waiting for customer' status has been ther...
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Please tell me the mail notification cycle (time) when changing the status or entering a comment.
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Hello, I need Bug type in another Bug & Sub-Bug Issue. Did all kind of required changes like issue type, workflow, schema etc. still not shown in particular project while in another project ...
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Hi, is there a way to create reports in Jira service desk according to rating level? like if I want to filter customer who marked 3 star rating.
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When I try to add apps from the Market Place, I get this message, then the app install times out and the app is removed. Is there any way to fix this?
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Hi, i modified the jira-servicedesk-X.X.X.jar file as desribed here: https://confluence.atlassian.com/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-default-792305989...
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Hello, we are using Jira Service Desk Server version. I would like to move everithing I have already, issues, mails, attachements to the cloud. I see, that I have to make an export file, I start i...
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Hey, do u guys know a way to create a field where I can select the future assign agent directly? So a customer can choose from a support form his/her fav. agent, something like this. Best
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I didnt understand this "link issue" issue. I want to put this field in my request form, so a customer can block or link another tickets / issues. It is under Hidden fields with present values, I c...
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HI Im getting the following error when I'm creating a new epic. I have addon of vLinks version Version:1.2.5- jira version 7.13
1,560 views 2 0 Deleted user January 26, 2020
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