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Jira Service Management
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I just discovered today that customer's can enter dates and times in the date fields on the customer portal that are in the past. For example, they can request a due date that has already passed. Do...
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I would like to display more options so our guest can have more options when searching up a specific item or page. Currently if we type a keyword in the search bar (attachment 1), only 3 articles wil...
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I have a request type that has a group associated with it and I need to add additional users to the group but I can't find anywhere in JIRA or JIRA Service Desk to update the group tied to the Reques...
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I need to close 3 proyects but I only get the option to delete
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I would like to display already asked questions to the customers while creating new request in the customer portal of JIRA Service desk project. Also, like how we get previously asked ques...
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When I am editing a ticket in Service Desk, the Request Type drop down menu only shows one request type. I've created 3 request types. What am I doing wrong?
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We're trying to move an existing workflow from Sharepoint Online into Jira and we're having some issues trying to figure out how to move over relational data. We have a list which contains A...
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Hello All, We have an approval step in our JIRA Service Desk project, we need to have multiple approvers but we need anyone approval to move the workflow forward. Currently the ticket pends waiting ...
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In have a cloud implementation of Jira Service Desk with 2 projects. I want to have some reporting and dashboards and i'm trying to use PowerBI Desktop using the Jira_PowerBI_ContentPack. I ca...
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In have a cloud implementation of Jira Service Desk with 2 projects. I want to have some reporting and dashboards and i'm trying to use PowerBI Desktop using the Jira_PowerBI_ContentPack. I ca...
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Let's take anonymous access for a minute. If you have anonymous enabled on Confluence and Jira Software (onPrem) you can allow anonymous users the ability to read the content with linking from one t...
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Hello everybody, I use Jira service desk as a ticket management tool. Open space users are connected to Trello to manage their daily tasks. There is an automation which consists in sending all the...
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I've added a custom email address to the service desk. Issues are being created by emails to that address, but I can't seem to find a way to use this account for replies too. I would like customers t...
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Hello together, I have the following situation: Two service desk projects (let's call them A and B). "Customers" create tickets in project A via the portal. Service Desk Members of project A then ...
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Hi to all, I've a question, I create a project and setting permission from not allow customer to enter in my portal or register account. But if I they send a request from email to my email channel,...
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Greetings I want to find out if its possible to have a report of a person who assign an issue to assignee. I have a group of service desk agents and they assign issues to person...
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Hi, Our customers are getting Bounce Mail from bounce@atlassian.net when they try to add service desk mail id in an ongoing mail thread. Secondly, in some cases ticket is getting created bu...
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Hi, Translation of service desk is not complete - some of the phrases are in Polish (this is our default language), and of them are not. Please check the example below - 'opis' is a Polish word, bu...
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Hi, Whenever a customer mails on our service desk mail id, a ticket is created on our Service Desk. This is as desired. Following this, the creator of the ticket is notified about ticket creation o...
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Hi, I have setup the online portal for our customers to use and just wondered if it is possible to amend what columns are shown on the page that lists all of the tickets. Currently it ...
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Hi, I am trying to make a group for servicedesk customers they only need access to the portal I added the group to defoult Service Desk Customers role I also gave it the permision to browse but ...
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One of my agents changed the visibility of one comment from external to internal, and another added an internal comment in that issue. Afterwards, we are no longer able to open that issue. I can find...
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Dears, we found Critical Vulnerability for ScriptRunner version 5.4.40, we are planning to upgrade the version of the Adaptavist ScriptRunner to JIRA 5.6.12 or higher. Please guide us th...
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Hi to all, I've a little question for the suport. I have login in my Atlassian Account in Bitrix but if I try to open some ticket or to find opened ticket, the integration doesn't work. In Jira Ser...
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Hi, I have setup Jira Service Desk for my company, but many customers have complained that they are unable to view and comment on tickets even when they are added as request participant or t...
Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |