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Jira Service Management
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My Service Desk tickets have multiple approvers (3 approvers per ticket). What query do I use to search for who has approved? Approvals = approved() only informs me if the entire ticket has be...
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Some of the logs that we require from the customer to open a ticket are quite large...can I instead create a required field for either an attachment or link (to a sharepoint site)
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Hi, my Jira Service Desk stops pulling mails after a few days. Emails where marked as read, but they are not imported. After a restart of jira the emails where pulled again. Anyone has an idea how to...
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I tried to use a status "archive" after done to hide this issues from Customer in the service desk. We have a lot of old Issues we wanna hide from Customer. Is there any way except change the issuet...
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We had the Service desk Widget enabled last week and working. We disabled it from the project settings and made no other changes. I went to renable it this morning it. But now it is not showing up on...
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I'm attempting to create a new project and use the "Share settings with existing project" feature. The trouble is, the project I need to select does not appear in this drop-down. I'm an administrator...
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I created the rule "Notify assignee when SLA is about to breach" in project automation app for a next-gen service desk but it does not run nor it does send an email saying the rule has failed. It als...
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We are running Jira Service Desk (Cloud) and recently deployed it for remote users with VPN issues. We are not receiving email notifications when users create tickets, and the dashboard reports that ...
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I wish we could add tagged words or phrases to the request type to make them searchable in a more natural way.
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This ticket was putted as resolved but for some reason I had to reopen it , but it never came back to the help desk queue again and it seems to be somewhere but not in any of our ...
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version is 4.5.1 when i search anything on search bar then result is no result found
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Hello, When I go to the reports section, I can export a report with the number of tickets created an resolved, Is there a way to export reports with a bit more detail such as a list with the titles...
469 views 5 0 Deleted user March 24, 2020 -
Currently i am using jira products in an internal environment , i am using JIRA Service Desk 4.6.1 licence type : commercial i also have licences key when we delete ...
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We have such a case when one service desk customer can participate in other service desk projects, so he is a "customer" for eg. in 2 service desk. Is there a centralized way to check which pr...
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Hi, I would like to add a page where users will be to download our tools from. Is it possible to setup such page in standard JSD (Jira Service Desk) or with the help of any plugin? Thanks.
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hello, I am using the Global Automation Rules. I want to use the 'status' Waiting for Support. But I have here a list of a few. How do I know which one belongs to which workfl...
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I'm trying to build a rule in "Automation for Jira" app where a condition is the Comment is Public. I'm not able to find it. Using the built-in "Automation" app from Atlassian this condition is a...
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Hello, How do I show this Smart Value on my email notification? Im trying to show the displayName in my email. Im assuming I should be able to use {{fields.customfiel...
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同権限を与えてもできる人とできない人がいます。 jiraのプロジェクト内のリストにそもそも「リクエストを登録」がでてきません
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I admin granted same permission level to users and some can't raise tickets and some can't. Could you help me out of this ?
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Customer raised a request with a wrong Customer Request Type(he chose "issue" while it should be a "request"), and we would like to change it for him instead of creating a new call again. Since they...
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My company is using a Confluence Knowledge Base to write and store help and how-to articles. We are then linking that Knowledge Base to a Jira Service Desk space to create a public customer portal (H...
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After the upgrade to build 4.8.0 each issue within Service Desk has a problem entering information into the worklog. Everytime you try to enter worklog information by selecting the worklog it just si...
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these logs include any events such as, login, account changes, changes in projects, or issues. Additionally I saw that I could access the changelog of all issues but what permissions would i ne...
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Hello, I'm trying to import tickets from a different tool to JIRA service desk in CSV but I'm getting the following error message (attached). Why it says that one project was created but no...
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| July 11, 2025 4:42 AM PDT |