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Jira Service Management
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Hello, Insight discovery is available for Jira Server and Datacenter, but is it possible to install an agent in order to use Jira Cloud? thanks
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Hi, I made a new group of team members for JSD support. One member doesn't receive a notification e-mail when a new ticket has been created. In the noticification scheme I added the group. In the no...
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I was trying to add a collaborator to my service desk server project. The documentation showing that it is available in the 'people' tab. but I couldn't find the people tab.
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We've been using Service Desk awhile now, and all of our emails are working through when people create tickets. What I'm trying to do is create a new ticket myself that would be the start of a conve...
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I am trying to reset my password as it is going to expire. Please see the screenshot below. How will I know,what is your minimum security requirement for a new PW???, if it is mentioned NOWHERE...
466 views 2 0 Deleted user May 2, 2020 -
How I can identified tickets that were at a certain point (not necessarily now) in escalated status?
Hi, I'm in the process of analyzing tickets inside Jira Service Desk that were created on March and April, and one of the things that I consider important to analyze, is which of those were at a giv...
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Hi, I just started this week to evaluate Jira Service Desk+Confluence for Knowledge Base and Document Storing. I needed a CMDB so i installed Insight to my domain in my apps (see below) ...
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I am a managed service provider looking to migrate from FreshService to JIRA support desk. Currently I have multiple customers each with their own support portal in FreshService and each portal ...
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I am a managed service provider looking to migrate from FreshService to JIRA support desk. I am currently going through my use cases and came across one that I cannot seem to solve. Essentially there...
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As a company that wants to use Jira Service Desk as a vital part of our customer journey, when customers are in need of support, we find it very odd that there are vital elements of the knowledge bas...
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Can anything be done so that Slack can handle SMIME email responses. It shows up fine in Jira but is grossbly garbled in Slack. I know I'll be told its a Slack issue but pointers are appr...
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Use-Case: We want to be able to log phone calls in Service Desk for reporting reasons. Oftentimes, those are resolved through the conversation. When our support specialist completes the call, he is t...
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Is it possible to ensure that attachments made as part of internal comments are not visible to service portal users. This is on Jira Cloud Service Desk. Thanks Mark
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Our organization does not want the 'Time to first response' SLA to be activated if the ticket Reporter is an Agent. I attempted to accomplish this with the JQL code type = "Email request" AND r...
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In editing an automation, I can move a component, but I can't figure out how to delete it. Or do I have to just start over and create a new automation?
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I have Jira software and jira service desk, I can't create a second jira service desk project. I can only create more jira software project
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Hello, We have a Jira question submission form widget on all of our website pages here: Superior Court of Orange County. Is it possible to show and hide the widget at certain times? We'd like ...
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I am using the Widget (Project Settings >> Channels >> Widget) and am wanting to embed the widget from a single project into multiple sites. Is it possible to interpret which websit...
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I have created the Project (Customer Specific) [a]. I have set the project permissions to "customers who are added to the project" The customer only has "Service Desk Customers" permission to proje...
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Hi, I am looking to populate a custom field with issue key's from another project. Is this possible in cloud? Perhaps using a custom plug in?
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Hi, I'm having issues navigating the Jira Cloud views after coming from a previous Jira Server environment. In the Jira issue view, there is nowhere to add an attachment and no attachment field tha...
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Want to remove this page from the Customer portal, Need to go to request groups directly
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After our recent upgrade to Jira Server 8.5.3 and Service Desk 4.5.3, several of my clients are unable to access their Service Desk tickets via the Customer Portal. This issue seems to be inter...
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We currently have a license for Jira Software in the Cloud, with 40 users. I noticed that Jira Service Desk is free for up to 3 agents, and I was hoping to evaluate it for possible production use. H...
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Hi, I have created a working automation that notifies a specific group of team members that an scheduled maintenance job will soon be run. The issue is then transitioned to the completed status. I u...
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