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Jira Service Management
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Team, I am trying to bulk edit some issue and each time I generate the Bulk Edit list and I choose Edit, I have 4 custom fields each time selected by default for update. I have checked all ...
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Is there a way to change the layout of a custom report created in Jira Service Desk? By default the report returns a graph layout showing the number of incidents or issues reported on a specific date...
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My admin created a global custom field named Owner. We currently have about 20 projects in Jira. We added the Owner field to some of the projects and then added an actual Owner. Whe...
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Hi everyone, so we're trying to make component a required field for when users submit a ticket via the portal. We were able to turn it on as a required field, but it looks like that had the unintende...
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How i can order issue for Time To first Response and Time To Resolution? The field is Alphanumeric Type.
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Hello, is there a syntax option (maybe via ScriptRunner) to display past remote maintenance from previous months? Can one e.g. from the attribute history show all previous remote accesses? Thanks ...
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Hi, is it possible to enable "auto watch / get notifications" for a whole organization by default?
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we can not able to find the Daily employee JIRA Hours. please send the query so we can export the daily statement.
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Hi, i have an issue from customer and need techniqual team's support, i need forward this issue to T2 engineer and let them answer the customer. How can i forward this issue to other engineer's mai...
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Hi, Currently an Announcement I add to Jira Service Desk Help Centre will also show on the Customer Requests screen - Is there a way that I can separate these two? I don't want my Help Centre announ...
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I was just looking to see how I add a custom email address... but then got reading about the database cleaner function. https://support.atlassian.com/jira-service-desk-cloud/docs/how-does-jira-servi...
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I seem to be unable to rank issues from the ServiceDesk project. I use an a Jira account which is also an agent account. With that account I made a query for the open tickets. And in the list of issu...
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Hi I am trying to setup JIRA as service desk for our women welfare financial organization. I am planning to use Jira service desk for the IT, HR, Finance, Accounts etc teams and looking for the bes...
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Hi all, I'm trying to create an automation in our LDAP and in order to do that I'm using a powershell script. I have found a couple of questions about this but everything i found is very old and re...
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Hi , Im wondering if any one can help.? Im simply trying to set a time to first response to be within my SLA support priorities and I am having trouble trying to figure out how to do this Th...
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We are a planning to use Jira Service Desk to manage support for our SAAS product. I created a service desk widget and got script tag for the same to integrate it with my web app. Though I am unable ...
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Hi, I am trying to have Automation for JIRA add Request Participants but it keeps overwriting them. I have used 'Edit Fields', 'Request Participants', 'set value', in the text box ive tried 'Copy...
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I need Asset management workflow
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Communities everywhere are pulling together to help each other through the coronavirus outbreak. In my local town nearly 20% of the population have registered as potential volunteers in the 6 days si...
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Nós temos uma automação de quando entrar no status "aguardando espera" ou o relator tem 2 dias para responder, senão ou chamado automaticamente. Alguns requisitos não foram fechados com essa automaçã...
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I would like to know how/if we can link slack channels to a specific Jira issue within a project. Developers like using Slack to communicate with operations and support colleagues. We wou...
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...FeedField.getFormValue() if (getBehaviourContextId() == "x23") { getFieldById("project-field").setReadOnly(true) getFieldById("issuetype-field").setReadOnly(true) getFieldById("project-field").setHidden...
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We are beginning to convert a Jira Service Desk project into a configuration with new Issue Types, Workflows, Screens and Fields. What is the best method to change all these configurations b...
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To make a long story short, we lost everything. All servers Jira was on. All servers Jira was backed up to. All servers the databases were on. All we have is the helpdesk email inbox w...
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We are trying to migrate from ServiceNow to JIRA Service Desk Application v4.6.0. When we try to import the organization and customer request type the imported values are got being brought...
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