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Community resources
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Jira Service Management
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As stated, I don't see the option to create/try Next Gen project anywhere. Is there a global option? Note that I am the Administrator so I should have access to everything. Than...
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I'd like to use the new Project Automation feature to set the Fix versions field for an issue to a value like 2020.14 when the issue is closed. The value is a calculation for the current year & ...
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Hi Team, My project has three different states TODO-WIP-DONE. I have exported all the completed (DONE) tickets to calculate first response time. In my project, first response time is = (Ticket assi...
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how can i work with JUnit parser? i didn't understand what should I put in Specify custom results directories, should I have a test and then I implemented it or what? please I need help .
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We have been haunted by a demon in the audit logs that looks like it is relating to AD sync in some way... It manifests in Log Analyzer disguised as a few different issues, but the line #s ref...
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Is there any Android SDK from Atalassian/Jira Service Desk to integrate the service desk into the own Android app? Something similar like the "Zendesk SDK" for Android. They have an SDK out of th...
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Good afternoon, We are trying to configure our domain's DKIM records as per article: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-beh...
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Hi community, We are looking at how to add a default approver in Jira Service Desk for approval of requests. Do you know how to do this? Thank you in advance
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Hi, how can I do to link all my domain users account in Jira service desk? For example when i need to add an approver who is not in the IT team or if i want all the users of the domain mael.com to ...
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At Jira service desk we have set up a project for two years with different types of requests on the customer portal. The project in the configuration has indicated NOT assign user by default, but fo...
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Hi, I'm installing jira software on self managed debian 10 server. I'm triyng to configure jira with postgresql database server. I've tested with version 11 and 12 and ever I get the error da...
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Good day all, By chance does anyone have a simple script to update a custom field of a linked issue with a specific outward link? My scenario is this: We have Initiatives that are linked to 1 of 3 ...
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Hi, We are experienced issues on labels custom fileds, in new issues view, on JIRA Software projects and JIRA Service Desk. When we try to set a label, that already exist on this fi...
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Hi, I've seen a lot of questions in the forums on this, but how do I get Jira Service desk access to a Gsuite email account with OU 2FA enabled. (Relates to Connect to customer email account f...
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I want to develop one app to connect to servicedesk, user will use their username and password to login, how can I verify whether the username and password have allowed access.
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Hello there. I'm trying to clone classic Service desk projects. And there was an option where I can apply all the settings from an existing classic project. And I had at least one p...
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Is it possible to add your own email address with a custom domain to JSD Free edition?
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Hello. I have added a colleague and given him the role of service desk team and team member. When I try to assign him for a ticket I get the following error messeage? The last se...
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In previous version of JIRA checkbox was working perfectly and was clickable, but now we are having issues with the new JIRA version 8.4.3; Checkbox is not working from reports page (also tried rad...
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Hello everyone I am a newbie to Jira Cloud and I am having some trouble with the Customer Notifications. Recipients name ${recipient.name} shows as an email address. While the 'Request...
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Hi Team , We are currently using Jira cloud based Service desk . And there is a need for us to schedule an automation rule only on weekdays . Is there an app that does this for us in Jira Cl...
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Hi, please help me. I've got new SD instance, and as agent (and admin) I do not receive notification about new issue. I've checked settings, and there is everything as should be. I've checked ...
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Im trying to make an automation task that fires when a new issue is created, to find an issue that already exists that has the same summary and the reports is in the Request participants list. I...
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Hi All, just wondering where the Jira service desk data is stored ? We require to have our data only stored in Australian Data centres as part of our data governance policy. Could y...
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We have Salesforce and Jira integration. Whenever we do pull from Jira, I get Jira Validation error.
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