Community Announcements have moved! To stay up to date, please join the new Community Announcements group today. Learn more
×Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
On JiraService Desk Customer portal, User picker custom field dropdown is not working for agents or even admins. All we are getting is the searching... under the field when we type in a name.&n...
-
We are getting error message while trying to assign tickets, Add component, sending email from JETI plugin email button.... We tried below options: Reindexed whole instance Restarted Services Rem...
-
Hi all, Even though the name of a request is in the subject of the e-mail, it looks like a separate request. Thanks, You can find related picture below.
370 views 3 0 Deleted user April 16, 2020 -
Hello, I have an instance of Jira Service Desk version 8.7.1 installed on a server with Intel XEON 290 @ 2.90 ghz and 192GB RAM running WIndows Server 2019 Datacenter edition on our com...
-
I’m using Demisto to create tickets and it has a jira connector that uses rest api To create tickets and post comments. How do I post code snippets in description with json data while creating a tick...
-
Hi, I´m Tomás Laso, I´m new on this community... I have a problem with the permisions of a costumer, his account doesn´t work, I tried to delete the user and create a new one without suseccf...
-
We use the Jira Cloud integration with our Slack so that it posts updates from the service desk into a particular channel. This has been working without fail until Wednesday (maybe possibly late on T...
-
Requirement: Create button that will upload an attachment to external link. The attachment should contain few fields and its value copied in it from the current issue view page. I ha...
-
We are looking for a solution to manage requirements (decompose, versioning, tree structure, export, integrate, etc.). What are the options in Jira and which module would be best for our need?
-
With Atlassian restricting Standard Plan JSD and JS customers from executing more than 500 Automation Rule executions per project per month, rules which execute but do not carryout an action che...
-
The default notification scheme Service Desk it´s set to notify the reporter when the issue is asignee. And i configured my instance to allow the customers receive Jira notifications and Service Desk...
-
Hello, I have a rule that should edit a field if the user is a customer. This automation was triggered even though I am not raising the issue as a customer. I raised the issue by c...
-
We are an educational institution with a shoestring budget. We have no money for Confluence, even with the educational discount. Are there any cheap-ish add-ons that will give Jira Service Desk a li...
-
Hello, We are working on the Jira service desk. We want to avoid complication for our customers to choose options from custom field. For example, Customer creates a request to be added...
-
Is there a way to identify how many agents worked on a ticket before it was resolved. Need to create a report based on that.
-
Stopping an SLA for Initial response does not show the option for internal comments. Is there q way to add SLA conditions?
-
We upgraded JIRA SD to 4.8.0 and now it's taking too long to start. We have also disabled automatic indexing during startup. I tried to set this value in jira-config properties and restart but no l...
-
Buen día. Alguien sabe como puedo activar las subtareas en jira service desk, ya que la única forma que me deja crearlas es linkeandolas como otro tipo de tarea. Necesitaría que la ...
-
1, we have settings in jira outgoing mail server: from no-reply@xxx.com SMTP host username abc@xxx.com 2, in project setting, notification email is no-reply@xxx.com when jira service des...
-
Hello, In our Service Desk, we have a search function. If i click on the result (confluence) the side is loading, but in the IFrame is nothing to see. I have done these things but nothing changes. ...
-
Hello Community, I had the issue, that some added customers didn't receive an invitation email. Unfortunately there is no resend button. So I removed under People the customer and tried again to a...
-
Our customers(Non-Jira users) are sending email to our Service Desk. Once we received the email, we have to create the Jira service desk ticket and Jira Software backlog. Requestor name has to be upd...
-
I have both jira software and jira servicedesk and I am trying to integrate both with manage engine servicedesk plus but the dashboard looks the same for both the applications and it would be more he...
-
How to generate the customer survey form asking the feedback questions and the customer should receive email notification with the link and he should be able to click on the link and provide the feed...
-
My scenario is : I have 3 tickets : Jira-1 ,Jira-2,Jira-3. Jira -1 is linked with Jira-2 with link Related to BGV Jira-2 is linked with Jira-3 with link Related to CAB I want to automatically res...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 28 | |
| 12 | |
| 8 | |
| 7 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 4 hours ago | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT |