Jira Service Management

We have implemented Jira Service Desk with a Knowledge Base configured to one of our Confluence Spaces. We have enabled anonymous access to so anyone can view the portal and browse through the suppor...

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Boa tarde, Vi no vídeo "Atlassian ITSM Demo Series | Request Management" (https://www.youtube.com/watch?v=dBvHe_Q36g4) que é possível colocar um artigo como sugestão dentro da formulário do serviços...

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• jira-service-desk

 I checked the required box next to the fields (in Field Configuration) and change it to REQUIRED but the red "*" will not display on the board. Please help with next step by step. Im still...

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Recently, all newly created issues in Jira Service Desk Cloud (which come in through Email) have been set to priority "Trivial".  How can I see or change the default priority? I have looked at ...

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How to set up multiple service teams in the same project? I need several teams to work within the same project, however, each team with its specialty. Is there a standard field in JIRA to determ...

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Hi all!! good morning!!   My partner is trying to get a list of all external customers in service desk, but he can't find the way, neither do I.  Can you help us? how can we get this lis...

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Hi there. Suddenly, the edit ticket page for our Service Desk project turned into an awful, unreadable mess of fields we do not use, and the ones we do, are not there anymore. The screen looks clog...

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Is it possible to show a script to guide the customer when he is registering a request? For example: When the customer fills in the product field as XXX then presents him with some additional inform...

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Hi , I am using Automation plugin, I want to add a default attachment every time we are sending mail through automation. Could anyone help me with this? or else if any other option is available.&nb...

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Hi Can I create custom fields for customer registration? Fields like phone, address, contract code. Thanks.  

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HI Team,   Please provide us the IP address we need to configure for DKIM update

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Hi, I get this notification when trying to update/confirm Email template translation: Failed creating validator com.atlassian.servicedesk.plugins.notifications.internal.simpleui.translation.Notific...

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• jira-service-desk

Hello everyone! I created a new jira servicedesk, and I started with making all my custom fields ( around 25 of them). I only have one issue type (as they are all service requests), and standard ...

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Hi, Im by no means an expert so please R/explainmelikeim5   I embedded the code from the widget in Service Desk - Project -  Channels - Widget onto our site, This showed up perfectly but...

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We are just testing the JIRA Service Desk and installed also the app Email This Issue. I configured all, but the agents cannot see the "Send issues in Email"-Button. All permissions are on, but withi...

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Hello. My Company are planning on reworking our SLA timers. However, in order to get the most accuracy ive been thinking about reworking our costumer issue reporting from scratch. My idea is having ...

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I'm trying to upload a file through Jira Service Desk's API using the /servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile method as described here: https://docs.atlassian.com/jira-service...

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I use Jira Service Desk on premise version. For my Jira project for HR tickets I want HR group to be able to CREATE new tickets however I want HR to be able to add requested participants outside of ...

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I already have an account created as an agent in a project, but I want to add an additional email account, so that notifications reach 2 emails. This is possible? thanks for your help!

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• jira-service-desk

In the notification scheme you can make changes so that the reporter and assignee both get notified when a ticket is moved from project to project. So I have added those options to my notification sc...

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Hi there, what access level is required in order for a user to be able to create a New queue in JIRA?   Thanks!

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We are no longer using Service Desk and Customer Portal to support our clients - and we want to .... shutdown the Customer Portal URL - so that no further cases can be opened by Customers Make a co...

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Is it possible, in a Next-Gen project, add existing (i.e. they have already received and confirmed the invitational email) customers to an organization, regardless if the latter has been just created...

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So I have a big problem. When I connect Jira to Microsoft teams it will not show tickets coming in.  but when I connected it to slack I got notifications that there was a new ticket 

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Hi, On previous versions of JSD I managed to find a file sd-i18n_fr_FR.properties in the path suggested : /jira-servicedesk-application-X.X.X.obr/dependencies/jira-servicedesk-X.X.X.jar/i18n/s...

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