Jira Service Management

Hi, I'm using Jira-Cloud new generation. I felt disturbed by resolution field in the reports (as we don't need it) and i was not able to hide it. It appears even by closed issues with the content "...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi  I have rolled out JSD for our business to provide software support for our customers. I am now in the process of extending the portal to support hardware issues. This is adding a lot of add...

• cloud
• jira-service-desk

I have a Service Desk ticket that gets created with certain fields required by the user to complete. Once that form is submitted and the ticket is created, on the back end, additional fields appear i...

• jira
• jira-server
• jira-service-desk
• server

If Jiras Service Desk is installed and activated, the layout in the issues and in the search is discarded

• jira-service-desk

I would like to know if its possible to create a visible index on Service Desk Portal with all the help articles for our customers to see them all easily. Now if you access the Jira Service Des...

• cloud
• confluence
• jira-service-desk
• jira-service-desk-cloud

Hi, is the new issue view (https://support.atlassian.com/jira-core-cloud/docs/what-is-the-new-jira-issue-view/?_ga=2.200793452.339287952.1587116741-896021599.1565181096) implemented in Jira Server t...

• jira-service-desk

A client can send different mails along with the issues to the mail server.But i need to raise ticket in the JIRA for those particular issues only. Here in my case the tickets are raised in jira for...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I'm configuring An automation webhook to issue a json payload to another application via an API call.  I can't see any documentation as to what header options can me included and t...

• jira-service-desk
• jira-service-desk-server
• server

Hello Community, So here i explain my question in detail. 1. We are using Jira Server and Confluence Server and now we are planning to use SSO authentication using GSuite. Can anyone help with how ...

• confluence-server
• jira-server
• server

So that each user has an equal number of tasks for all priorities?

• cloud
• jira-service-desk

We Purchased Tableau AIO Plugin Can we replace it with Power Bi AIO Plugin instead purchase new one?  

• cloud
• jira-service-desk
• jira-service-desk-cloud

Dear Tech Support team,   I have a critical problem with Monday.com integration with Jira. On monday.com, when I enter my account detail and API token, I am not able to see the projects and ti...

• cloud
• jira-service-desk

Hello, I am using Scriptrunner Behaviours to hide a field in the Service Desk customer portal. At first I was doing it by the group of the user but then I changed it to the role of the user and it s...

• behaviours
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Dear All, I want to fetch a report which includes count of Open, Resolved tickets and SLA success rate of Response and resolution SLA  of One day within in a one report only. I want to include ...

• jira-service-desk
• jira-service-desk-server
• server

I am writing a polling script that should check automatically on regular basis if there are new issues in service desk which have not been assigned (i.e. with status "Waiting for support".  If i...

• cloud
• jira-service-desk

I'm trying to modify my customer notifications on Jira Service Desk(3.15). In the JSD Project/Project Setting/Customer Notification/Template section I want to add one more variable that is "date &am...

• agent
• customer-portal
• jira-service-desk
• jira-service-desk-server
• notification
• +3 more tags...

Hi, We have upgraded our Jira Core,Software and Service Desk to the latest version. We are now finding that email requests coming into a mailbox being picked up by the Email Puller, then gets proce...

• jira-service-desk
• jira-service-desk-server
• server

When we restart Jira service, We are not able to see any Service Desk features such as SLAs, Queues, Reports, Request Types.... But we re-index whole Jira system, We are able to see all features but...

• jira-service-desk
• jira-service-desk-server
• server

I'm having problems trying to add the generated widget code to a Sharepoint website. Can anyone point me in the right direction for instructions on how to add it properly?

• cloud
• jira-service-desk
• jira-service-desk-cloud

By mistake delete an organization from the service desk, is there a possibility to recover all incidents?

• cloud
• jira-service-desk

Hi everyone! I've been looking for information about this and tried everything that have been suggested but I can not make it work so you are my last option! Basically I want to allow my users to a...

• approver
• cloud
• jira-service-desk
• next-gen

In the customer portal, Customers can't see the description logged by the agent. Only see the change of workflow statues and comments.   Is it possible or is any permission that I need to setu...

• jira-service-desk

Is there a way for customers to add other customers to the organization that they are a part of? It seems as though that the only way for a user to be added to an organization is for a service desk a...

• cloud
• jira-service-desk

Hi! I sett up JSD in test environment and I want to import the setting (Request type, screen, workflow, custom fields..) to the production environment . can I do it, or I need to make set up again ...

• jira-service-desk
• jira-service-desk-server
• server

Hello All, We have 'Due Date' field where we should allow user to enter future date not past date. Currently JSD is allowing to enter past date. Could you please help us to take only future date or ...

• cloud
• jira-service-desk