Jira Service Management

Our teams track time on issues and in the case of custom change requests entered in as tickets by our customers we bill time and materials. I have searched endlessly to find an example of how Service...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We are trying to set up an automation rule when the service desk issue transitioned we are creating n issue in the Jira Software project. We have another rule setup in Jira Software to create another...

• cloud
• jira-service-desk-cloud
• jira-software-cloud

Hello,    We frequently answer technicial questions on behalf of our clients, but want to set up the "from" email address to be their email address. Does anyone know if it is possible to ...

• cloud
• jira-service-desk

Hi, I saw few threads about this topic, but all were related to old Customer Request Type values e.g. it/request-type. In JIRA 7.11 I have new values e.g. project/UUID. I'm trying to create issues w...

• groovy
• jira-service-desk
• jira-service-desk-server
• server

Hello Atlassian Community.    I have project that I created within Jira and as of right now only the Project lead receives alerts (emails) about the following items, Issue Created, Issue ...

• cloud
• jira-service-desk

We currently have a workflow transition that allows us to "Escalate" a ticket.  While this function works, we now want to add a screen that requests a few pieces of information.  I have the...

• jira-service-desk

We are implementing JSD after we'd been using Jira Software for a couple of years.  We're having no problem with agent users, but our developers (non-agents) can't log in.  They have Devel...

• jira-service-desk

I need to set up an automation with multiple conditions . I have set up all the other conditions but I cant seem to be able to send to a mail outside Jira to notify a client.  I am relatively n...

• cloud
• jira-service-desk

I am currently in the evaluation phase. I have created a project for a specific customer and I want to add user accounts for that customer to the project.  First of all, I cannot create a "comp...

• cloud
• jira-service-desk

Hi friends of the good gadgets, Currently I'm searching for a dashboard gadget or chart which can fulfill the following requirement: - Show a table or chart which displays the sum of 2 custom field...

• gadget
• jira-service-desk
• jira-service-desk-server
• report
• server

I have two projects. One is development and another is support. For development, we have a separate workflow and for support we have separate workflow. Now we are thinking of using Jira Service ...

• cloud
• jira-service-desk
• workflow

In JIRA Service Desk Cloud, Is there a way to retrieve email IDs of users prior to an addon being authorized by Atlassian with the "access_email_address" scope? Is there a way to get the Email...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We have add a 2nd read only helpdesk project. I have been moving issues to that project but have not found one great solution.  Automation for jira is amazing because you can schedule it but th...

• archive
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is this possible in Next-gen Service desk projects now with auto archiving issues?

• jira-service-desk

Hi, We don´t want that all our team read a reply to a ticket. Is it possible to hide the reply to our team? Thanks  

• cloud
• jira-service-desk

Hello, We recently installed the Jira Service desk cloud, we are struggling with too many duplicate tickets, how to avoid it? Example: We are creating tickets for the same server, same port or ...

• atl-orange
• cloud
• jira-service-desk

hi all! When a support ticket is resolved or closed, i need to disable the comment field and email auto reply.   it is possible to inserte a condition on a ticket status for this two point? ...

• jira-service-desk
• jira-service-desk-server
• server

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Adding-a-custom-payload-to-webhook/qaq-p/1127353?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVk...

• cloud
• jira-service-desk

Hi guys, I've created a ticket for a bug in our bug tracking system. However, after being done with the ticket, I am not able to delete or set as done the ticket. It's weird, because I don't ha...

• cloud
• jira-service-desk

Jira Service Desk Escalation - How do I carry over comments from Escalated project to Original project. For Example - Project A has one request/ticket and gets escalated to Project B with new linked...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi HR team, kind send my payslip to help me see my deduction to solar Rays Sacco, nssf and health insurance and to help facilitate my financial activities. My email is kvnotieno@gmail.com Thanks

Hi, is there anyway that an end-user (requestor) associated with a company can see all tickets created/open for their company not just the ones opened by them or ones they were added as a requestor? ...

• cloud
• jira-service-desk

Hello, I'm using the Created & Resolved Chart - But I don't want the chart to key (X axis) on the issue Created date, I want the chart to use a Custom Date field that I created.  I want ...

• cloud
• jira-service-desk

I cannot expand/access/manage an add-on. The error comes from the underlying call to https://<serverurl>/rest/plugins/1.0/com.onresolve.jira.groovy.groovyrunner-key This gives a 500 - Invalid...

• addon-com.onresolve.jira.groovy.groovyrunner
• jira-server
• jira-service-desk

Hi, I would like to hide the SLA's from agents and portal users, however an SLAs panel appears on the right when opening a ticket. Is it possible to hide this panel ? Thank you

• hide
• issue
• jira-service-desk
• jira-service-desk-server
• panel
• +3 more tags...