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Jira Service Management
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Hi, I tried to add in the "To" field of the customer notifications the "Added Participants" as it's written in the documentation (https://confluence.atlassian.com/servicedeskserver0316/managin...
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Hi I have created 3 months ago 3 categories in a project (OF - office) But when users add a ticket in one of these 3 categories, in the KANBAN these tickets are not shown. I hve checked that ticket...
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Hello, I'm having an issue where users can't create tickets because some of the default fields are pulled from Insight which isn't working. I try to edit the default value of the custom fields...
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Hello, If I create a table for the customer portal, the table does not appear always and I have to refresh (F5 key) the pages to view the table. I am attaching some screens: The grid table i...
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Hi folks, need some suggestion. We've service desk project. in queue we can see only 13 or 15 requests per page, can i change it lets say up to 30 in one page? If yes, how?
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I want more white space under Comment screen by a service desk issue, just like with a software issu
I want more white space under Comment screen by a service desk issue, just like with a software issue. The comments field in a Jira call is at the bottom, which is why certain things don't work prop...
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Hi Folks, I have removed the Service Desk Customer Portal access from Browse Projects for a specific service desk project as I do not want it showing on the help desk portal. I did this with a...
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Hi All, I want to set approval for some step in JIRA service desk and the approvers is set by default. I have done creating custom field for multiusers-picker and attach to the project then added it...
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We are experiencing issues with attachments on our service desk projects which is quite frustrating. As an agent when I try to insert the file (which is small in size,only few kbs) below error is sho...
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Hello, What is the field for 'approver's when your workflow requires an approver before going to the next status? I am trying to add an automation rule that auto declines if they attempt to...
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Hi team, I need to call a webhook when an issue is created outside my SLA Calendar range - after hour or holidays. I'm using only one calendar with business hours and holidays configured. Pret...
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It is my understanding that an Insight object's attributes are not accessable in Jira Service Desk. Is there a timeline for when that will be available? Thanks.
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I am using Insight with Jira cloud. Developing the user object type in Insight, I wanted to tie them to Service Desk customers. That option is available in Insight, but when checked it do...
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Hey guys, how are you doing? Here's what I need to do: from an incident or Service Request, to be able to create a Change or a Problem. As I have just Automation for Jira, I'm addressing it this wa...
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Hello, I am trying to capture audit logs from Jira Service Desk by calling the API - however I don't get any results. curl --request GET \ --url 'https://api.atlassian.com/admin/v1/orgs/{or...
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I changed the global settings to show the comments and history in desc order. But the comments and history is still displayed asc order
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Hi, My project has 3 custommers John, Joseph and Alexander. 1 - When John start a new issue, i need Joseph and Alexander can search this issue on portal... They don't need to receive any no...
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Project leads are listed here: secure/BrowseProjects.jspa WHERE can you change the project lead??? Thank you!
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Hi, I’m wondering if there is a way to turn off the blue halo around links when selected in JSD?
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Can you use scriptrunner to delete automation and transition comments on the customer portal? If so do you know what the code would be or what API allows you to access these comments?
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Hi, im trying to automatically change status after a time period withing the workflow. Im new to jira currently using the free jira desktop service (to if it works well for our organization). anyon...
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Hi, I need a query to check tickets created by all email domains except one abc.com is there a way to achieve this?
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Hi All, Is there a query to build a filter to see all tickets opened in a project except one domain say i need to exclude tickets from abc.com and see all other tickets?
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Hi, Is there a way to define a custom field in service desk that it's value is based on the organization? That is, I have several organizations that I support in my service desk portal. I would like...
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How do I change values of particular field? For Example: Currently, field "Priority" has values - High, Medium, Low I need to remove all these and put P1, P2, P3
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