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Jira Service Management
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384 views 0 0 Deleted user May 19, 2020 -
It seems I can't find the solution to this. A user customer which is using a specific project in customer portal, asked to me disable all notifications when his user is addes as a "participant". Ther...
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Hi When my team forwards an email to the service desk, it will be created twice and our service desk email will be added as request participant in one of the two issues created. Any idea what is ca...
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Hi Is it possible to set the Component field when composing an email that will be sent to Jira Service Desk? I have a dashboard that shows issues with that particular component. I would like issue...
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Hi! I have a Time to SLA "TTS - Duration Field" custom field which contains a "timestring" value type. I need to convert this duration to millis, but Date.parse doesn't work for me: Message: jav...
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Good Evening fellow Atlassians Just a quick question . Is it possible to reuse a field that I have created within one project's request type in another projects request type? I have already been a...
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Hi, Does anyone know if you can format the results to include different columns when going into the Request bubble>my requests? A user has asked for an extra column showing the Pr...
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I am trying to add a customer to an organization and it's not letting me. Does anybody experience the same? It only happens to one user email.
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Hi, My question is if it is possible edit the values of the combo in affected version, because now is showing all versions : and I would show only published version. Is it p...
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Hello, I created new project yesterday in JSD, ( We have a lot of projects , and never had this problem before) But when i want to open it(I am Administrator), some notification appears : "Lo...
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how to add custom URL in JIRA Cloud servicedesk portal. I dont want to use default URL to publish for my customers. Please let me know the steps involved in achieving this
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Hello there. How can I create a automation to set automatically the time tracking or the original stimation on a issue and configure it by the issue type or other fields variations?
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Since late yesterday (Australian Eastern time), our team is experiencing an issue where they can add comments in JSD to an issue and the comment is delivered to a customer via email, but when you ret...
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Right now I am using this API. https://<%Instance URL%>/rest/api/2/user/search?accountId=<%accountId%> But In response, I am getting user information except for Email address...
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Hello! I am currently using jira service desk v8.4.0. My team needs the some modifications on the way customer queue looks. Need more filter options on the page for search efficiency. The first ...
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Is there a way to display the due date in a column for Service Requests? I see the field but they are always blank. I would assume that the date would get updated if the SLA timer is paused. I want t...
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I wan to search the values of user input in the forms that are attached to the Jira tickets in my queue. See yellow fields in the screenshot below. We have created several workflows that tak...
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I'm using Jira Service Desk to intake information from customers and to guide them through an approval process based on their answers to questions on a request type. Part of the workflow is guiding c...
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Hello, For some reason It's impossible to access our customer portal or to customise it. https://jira.gardias.net/servicedesk/customer/portal/98 Any ideas?
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Is there some trick to building the service desk roles so users can see the first field that comes up (Raise this request on behalf of)
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We have a workflow in Service Desk, where the ticket goes from: Open Waiting For Support Waiting For Customer Resolved (when we close the ticket) Customer Reopened (if we get a customer comment ...
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I am setting up an internal JSD and looking to have Jira Access for SSO and enforce MFA for the agents. Is there a way to make the same requirements for our customers as well? It seems the current s...
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currently our team is https://team-1589438642789.atlassian.net/ what do we do to change it to fisnc.atlassain.net?
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[for Server, not Cloud] When Customer Request Type is in a Create/Edit screen, it shows the request types for the current issue type, and below that is an "Other Issue Types" section. I...
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Looking to use SIL to pull information from specific fields with-in a specific ISDP or various ISDP(s). Non-Summary Format. Any support would be appreciated. Thanks! -AS
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