Jira Service Management

I'm running Jira Service Desk in the cloud.  Can an agent's access be restricted so they can only see specified request types?   I don't want them to see Termination requests in our sy...

• cloud
• jira-service-desk

if I understood correctly, in the standard configuration of Jira Service Desk cloud custom fields can be displayed only in the right part of the issue. Do you know that there is a way to display cust...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We have our Service Desk Cloud set up with different departments having different projects enabled so that we can support each other internally. We also have our Customer Service team supporting Cust...

• cloud
• jira-service-desk

HI, We would like to send an email notification to the entire organization when a ticket is closed/resolved.  I can get this to work only for internal JIRA users. For example, I created a test...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I need a custom field which gives the user the possibility to enter multiple custom values. I decided to use a "Labels" field for this purpose. The only issue with it is that the users see pr...

• jira-service-desk
• jira-service-desk-server
• server

We are using a POP/IMAP server for a project. We are just starting with Jira so a usual workflow is for an administrator to create an issue on behalf of a user's request. Jira then sends a notificati...

• jira-service-desk

Hello We use JIRA SD and store clients profile in Insight portal, contacts I am looking for a report/filter, which is accessable by agents which  1- Displays list of clients  2- On clic...

• jira-service-desk
• jira-service-desk-server
• server

SLA clock is correct but onetime it come like 4d 8h and another case come 1w, why and how stop it?  

• jira-service-desk
• jira-service-desk-server
• server

Am looking at the viability of switching from our current CRM to Jira Atlas CRM.  Currently there are a series of "accounts" (companies), which have tasks against them and each task has an audit...

• cloud
• jira-service-desk
• zzz

I am building a request type and notice that the organization field sitting within "Context fields" is not allowed to be edited in any way. Given i created a reporter (customer user) within an organ...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• organization
• request-type

Hi everyone,  When an issue is resoled, a notification email is sent to the user. However, we would like to include a survey in this notification. The last time that I used this feature, the po...

• jira-service-desk
• jira-service-desk-server
• server

It completed domain authentication by adding txt record. The jira service desk changed the alarm email address. DKIM validation for this domain has failed. The message goes like this... What sho...

• cloud
• jira-service-desk

This issue is for "JIRA SERVICE DESK SERVER and not CLOUD" Problem - We want to take care of a use case where the Customer credential is compromised and a hacker changes his email id so that he rec...

• cloud
• jira-core
• jira-server
• jira-service-desk
• jira-service-desk-cloud
• +3 more tags...

We've connected a Google G Suite account to Jira Service Desk, using an app-specific password, and we're finding that it connects successfully, but is not attempting to process any incoming emails + ...

• cloud
• jira-service-desk

We have multiple projects created in Jira Service Desk Cloud, and I am trying to create a user in a project with the role of Viewer. This is a Customer portal user (Users > Jira Service Desk). I ...

• cloud
• jira-service-desk

Hello,     I would like to know how I could "phrase this" to check if the user that made the comment is the same one who is the reporter for the issue.  

• cloud
• jira-service-desk

How can I link to an issue in the following scenario? On a Jira Service Desk request form in the portal I have a text field where I enter the issue key.  We want to link the new issue to that i...

• cloud
• jira-service-desk

Hi, New to Jira... "Service Desk" has on-premise install options (server, data-center, docker?) If post-install, would this (on-premise) be able to be "linked" with already existing Jira cloud prod...

• jira-service-desk
• jira-service-desk-server
• server

I accidentally deleted a project in my Jira Service desk account and I do not have a backup. is there any way we can restore it? Your help is appreciate it.

• cloud
• jira-service-desk

We are using Jira ServiceDesk cloud with Asset and Inventory Plugin by SnapBytes. We use it to track our spares. Every spare asset has an associated asset ticket in Asset Navigator. Our asset status...

• asset-management
• jira-service-desk

I really have two different related questions, so listing them both here. Part 1 We are building our first pages in a Confluence space mapped to a Service Desk. The pages are fairly long (imported ...

• confluence
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to create an exact copy of an existing service desk project, every configuration, screens and workflows etc.,?  Just no data.

• cloud
• jira-service-desk
• jira-service-desk-cloud

I did not receive any JIRA emails after I were re-instated in my company. No JIRA emails in my outlook account Parimaladevi@planetart.com Inbox.They recreated my email account   but I ...

• cloud
• jira-service-desk

Hi All, I am developing one of the addons to the Jira service desk server. This is my requirements:  - I want the information about the user when it got created into the Jira service desk.&...

• jira-service-desk
• jira-service-desk-server
• server

Of course, I've just found the answer myself... right after I posted the question here. -> I needed to configure the fields within the "Anfragetypen" as well, then it worked :) @admin, please clo...

• cloud
• jira-service-desk
• jira-service-desk-cloud