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Jira Service Management
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How do you change the name associated with system changes Like when a ticket goes from resolved to closed it shows my name as the user doing it. I would like to set that to be a generic account...
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Can I create different SLA's and assign them to different request types?
4,181 views 3 0 Deleted user April 10, 2020 -
Is there any capability for the cloud offering to integrate with Chat software? Or, is most of the plugin integrations require on-premise installations?
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I'm attempting to recreate the custom workload report for the following reason: I want to be able to create a report on the dashboard for our manager to view her teams workload. Is this achievable? ...
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I'd like to start counting my time from when an issue was last updated not when it was created. If the user writes back that they need more time, how can I account for that in the SLA? I also...
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Anyone having issues with attachments disappearing on Jira Service Desk? Our permissions look solid and are in light with attachment guidance and it works most of the time. But on certain days when ...
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Is there a way to block Users from logging in but still allow them to create an account. Here is our case and why we want to accomplish the above. We need to make the help center only available...
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G'Day Mates - I'm having troubles mentioning regular customer on JSD, this is my scenario: JSD Version: 4.5.1 Jira Software: 8.5.1 User is a regular customer, no permissions, no groups added, t...
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My team is complaining that when they click Create, the project does not default to the active project they are in, which leads to issues being added to the wrong project. Yes, you could argue ...
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We had a user run into this error yesterday. He had to have been connected to the internet to even reach the service desk. Does anyone know what prompts this error? I found a somewhat similar issue ...
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Is there a way to link the issues registered in the jira service desk to the jira software? The issues of the projects we manage internally registered issues(jira software) and externally registered...
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Service desk is set up for inbound email requests to create tickets. However, I'm trying to send an outbound email notification when I create a JIRA on their behalf. I need step by step instruction o...
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Cradlepoint is looking to use Jira to facilitate our On and Off boarding process. Is it doable?
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I need to change the number format of field in the customer portal. Now the info it is shown without any separator. For example, ten millions it is show like 10000000 , when this arrives to an approv...
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Hi All, I need help as i am not getting any valid response/clarity from Atlassian support. I need answers for below 2 simple questions : 1. We use Jira for the internal dev team and...
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I have a classic project where I renamed one of my epics. However, in my backlog, and on other pages, the tasks within that epic still show as linked to the old epic name. In fact, ...
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i want to change password of user as a admin, i am unable to find user list in settings
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Hi community! We want to make a sandbox with full copy data. How to make this? We don't want to make experiments on prod system. System Jira SD Cloud
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I am trying to integrate jira-rest-java-client-core version 5.2.1 in my project. The problem is that it is impossible to get from https://maven.atlassian.com/content/repositories/atlassian-public...
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Good morning- Our team is using JSD, and we have a hidden request type called vendor. We want the type hidden because we manage what tickets are escalated to vendors. However, we still want the tick...
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We have users who are having difficulties uploading documents to their tickets:
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hello, i am trying to connect JIRA with Integromat. I have created a scenario in Integromat that when even i receive an email in mail.zoho.com, it should be created as a new issue in JIRA. Whi...
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I am seeing an error every time I try and add a Domain to the Allow list in the Project Settings of my IT Help Desk Project. The error only says "An Unknown Error has occurred, please try agai...
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Hi all, I'm a newbee. I tried some things but nothing 100% satisfying. I'm french. I'm trying to setup a JSD IT Service Desk project. My goal is to have JSD with full english vocable. My users ...
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Hi, I try to get the service team / agents notificated when a new ticket arrivies. So far I can only add the Author or customer in the notification but cant drop in a agent or team. I also ...
332 views 3 0 Deleted user April 9, 2020
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| July 29, 2025 10:24 AM PDT |