Jira Service Management

Hi Team,   Currently we do not have the SLA visibility for intermediate transactions in CHD (Issue) history. For instance, in the below CHD-47403 we cannot view the SLA when ticket was moved ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...

• cloud
• jira-service-desk

Our organisation has created a new service with another name, look and feel compared to our current services. Is it possible to create a new (extra) customer portal with another visual identity? We a...

• cloud
• jira-service-desk

Hi, Im currently trialling the free cloud version of Jia Service Desk. I have setup with 2 people. Myself as the admin and Head of Service Management and a colleague as a Service Desk Analyst. He ha...

• cloud
• jira-service-desk
• people
• team

We just signed-up for the free version of Jira Service Desk but how do we get access to the REST APIs so that we can develop integrations?

• api
• cloud
• jira-service-desk

Is there a way when using Jira Service Desk for IT to separate the knowledge base for the whole company to self-serve on IT matters and the internal IT documentation, such as processes?

• cloud
• jira-service-desk

Hello, Is it possible to prevent customers from disabling notifications on the portal and in Mails ? Thank you, in advance, for your answers. Best regards.

• cloud
• jira-service-desk

Heya,  is there a way to have indents in the new Issue view/editor? It seems to get completely filtered out, even if you paste it in. The only time indents are able to be used seem to be th...

• cloud
• indent
• jira-service-desk
• jira-service-desk-cloud

Good morning,   I have this issue.  Users are complaining that when they do a comment in jira service desk as add internal note it is not shown  in the portal, I am clear about that...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I was wondering if ServiceDesk can be used as a community Q/A platform. Where either all the people in an organisation can ask questions of a project and see each other's questions and answers or the...

• cloud
• jira-service-desk

I'm trying to get a notification if an SLA is soon to be breached I tried the At-risk SLA alert template of the Automation. I don't see an option to select a group, only individual users, so I sele...

• cloud
• jira-service-desk

Hello Team, As we want to create the Subtask automatically The main point is when the parent ticket is creating automatically the subtask also want to create automatically even though we don't want...

• automation
• cloud
• scriptrunner
• sub-task

I've been using JSD cloud since the start of the year. Just in the last week or so I've noticed a couple of comments from customers across different issues (tickets) have been showing up as internal ...

• cloud
• comment
• email
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

I have created a number of knowledge-based articles for our customers to use but I need to be able to add the "raise request" link to each article, to save then having to go back to the main screen t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

This come in an email, looks like sporadic timing. and comes with this: Issue Subscription  Filter: (0 issues) Subscriber: removed2   I have remov...

• cloud
• jira-service-desk

I am very new to this system, and am struggling with it I did this before, now I can't remember how to do it How do I change the email that the customer sends requests to?

• cloud
• jira-service-desk

Hi, I need help resetting my SD license since the server-id changed while adding a parameter to the database URL in dbconfig.xml. This effectively destroyed my configuration and made Jira now prompt...

• jira-service-desk
• jira-service-desk-server
• server

Hi! I restored old database into new Jira user account (woodpeckersystems.atlassian.net). All the issues were imported, but It shows that project MAIN Lead user is empty (atlassian.net/secure/Browse...

• cloud
• jira-service-desk

I have been fine-tuning all sort of stylistic settings these days (deleting test issues, renaming issue types, other small things) in preparation to roll-out the service desk and now for some re...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm looking for a text field for customers who fill out the Service Desk. Many customers need to submit formatted texts through the Service Desk but I have not been able to find WYSIWYG text fie...

• cloud
• customer-portal
• jira-service-desk

We are new to Jira Service Desk and would like to use the problem management process with for our external customers software support requests. We would like our agents to record how a software issu...

• cloud
• jira-service-desk

hello all, So i have 2 projects that have the configuration as following: 1. when any comment is placed in the ticket, IT helpdesk will receive an email with the changes, if you reply back to that ...

• cloud
• jira-core-cloud
• jira-service-desk

Greetings, I'm trying to tap into the ServiceDesk Java API to allow the cloning of Queues from one project to another, but I'm unable to find a suitable API that will allow me to *create* a Queue. ...

• api
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi, I've setup my project to pull emails from my company's support email. Since we are second line support, our incidents are submitted by the customer's service-now app. This means all the is...

• cloud
• jira-service-desk
• jira-service-desk-cloud