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Jira Service Management
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...athAndFile)) .filename(fileName) .contentType("text/txt") .author(user) .issue(issue) .copySourceFile(true)//you must do this otherwise it deletes the source file from the file system .build() a...
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I need my team (not a project lead, not an admin) to be able to create and edit queues in JIRA service desk. Is this possible?
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Hi! We have multiple projects, one per customer and each customer has an organization. Besides, we have a Public organization that basically contains all users, within the project a ticket can be p...
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can a "Pending Reason" field that has 5 possible answers be made mandatory when you put the call to Pending status
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Good day, You would need to inquire about the Jira Service Desk Knowledge base function. Up to how many of them can I add in the Free and Standard versions of the service? My query is because I ne...
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How can I search for tasks using the description. I can only search for words in the summary. But I want to search for words in the description as well as in the summary. Thank you
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Hi, we will like to customize the customer satisfaction, not only edit one question, but add others. Is it possible to do that? If yes, please help. If no, it'll be a feature you have to implement
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Ok, so I have a issue. I am using automation to do allot of the small work in our on/off boarding cases. One such thing is setting the "Requested Participants". Now, I want each issue to have 2 peopl...
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I have a self-managed Jira SD with a 3 agent license. I have 2 agents and want to add a 3rd but it says my license limit will be exceeded. Either your software or me cannot count! In my SD p...
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Hello, I'm new user of Jira Service Desk, in cloud version. I'm trying to translate customer notification in French. Each time I try to save translation, I have pop-up with "Failed creating valida...
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HI I have created a next gen project and added members who can update the tickets on the board. However they cannot delete subtasks. I have looked at member access which I cant change....
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The user and the requested participants are not able to view the initial request they have sent in using the servicedesk. When adding other participants they also can't see the original request. &nb...
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Hi, we are looking at using Jira Service desk for external customers raising incidents with our support team. We have different service levels for premium vs standard clients (for example 2 hr ...
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Hello I have a questions about how jira email notifications works. For example, i have created issue using email, and there were people on copy in this email. It it possible to force jira mak...
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When a Customer Signs up to our Service Desk Portal, the Email Account is currently not verified. This might be an issue, since unnecessary Spam Email Login might pop up. I have the following...
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Hi Team, I need your help on to stop sending email notifications when customers created during Issues import in Jira Service Desk (Cloud). I have disabled user invite notification at projec...
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Hi team, I want to assign tickets to Service desk agents based on my script and I want to run that script as a Custom scheduled job ,Can anyone help me out ,how to get ...
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Dear All, I would like to delete attachments in all the issues reported through a bulk option in the cloud version. Is it possible? if yes, is there a plug in required? I identified few plug...
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My Req is , I want to get existing assigned issues using JQL in scriptrunner for that I am using following code but my requirement is ,I want to store user in 1 custom field and want to...
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Hello When issue is assigned to me, i can change issue status using "Workflow" button. But not all statuses are available there - only Escalte, Resovle this issue, Cancel Request, Pending. Is...
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Hello, One of my customers is claiming that she is not receiving notifications when a new ticket is created. I checked the Customers Notifications in Jira sesttings and they are properly acti...
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We are running Jira Service Desk 4.7.1 alongside Jira Software 8.7.1. We have multiple customer organisations that we look after and for some reason, in the last few weeks, something has changed that...
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Is there a way to export tickets, via a filter, to MS word without all of the comments? I really just need the summary, status, date opened, date closed, assignee, pending reason and date last update...
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I'm looking to create a workflow with multiple workflow tasks where each task is completed by a different user. To assist streamline the process, I would love to find out if a couple of things work o...
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Atlassian Community Events
| User | Count |
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| 18 | |
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| Subject | Author | Posted |
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| 8m ago | ||
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| September 26, 2025 9:05 AM PDT |