Jira Service Management

As of yesterday, tables in Service Desk Cloud issues worked for me, but they don't today.  When I add a table to a description or comment and then click the Cell Options download, the menu is em...

• cloud
• jira-service-desk

When we move tickets from one Service Desk project to another the end users have to select a request type, which is a pain. The values don't just copy over from project to project. Is there a wa...

• jira-service-desk
• jira-service-desk-server
• server

Good morning! I suspect that there is no easy answer to this but thought it would not hurt to ask. Maybe someone has a creative solution or recommendation. I am looking for a method that allows me t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

When using the date picker, I would like the user to edit the minutes also. Instead of having to chose between the pre-defined intervals of 30 min (eg 03:00 - 03:30), I would like the user to be abl...

• cloud
• date
• jira-service-desk

Confluence - Is there a way to print out a report that shows the hierarchy of your Confluence pages ?

• confluence
• jira-service-desk
• server

How to hide no description on the customer portal, as we haven't provided any description to request types, and on the portal under recent tab the request types appear with No Description. Is there a...

• jira-service-desk
• jira-service-desk-server
• server

Hello,   I am configuring my Jira ServiceDesk, and I want to invite clients in a dedicated ServiceDesk project to use their own Jira Service Customer Portal. Clients must not create a password...

• cloud
• jira-service-desk
• jira-service-desk-cloud

How the projects under popular section are listed.

• jira-service-desk
• jira-service-desk-server
• server

I have customized my customer portal login page and added Announcement subject and Announcement message to my login page. It looks like a basic without colors and not able to highlight the content. ...

• jira-service-desk
• app
• customer-portal
• jira
• jira-server
• +1 more tag...

How to move issue to another queue with automation? Which field to update?

• cloud
• jira-service-desk

How to convert issue from the service dest to bug in our main project?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I would like to to notify customer that his or her issue will be part of our next version. Lets say someone report about a bug and the fix will be on our next version, there is a w...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I have looked through the web and forum and have been using Jira since version 4.  I noticed there is a issue https://jira.atlassian.com/browse/JRACLOUD-3821 to support it that has...

• cloud
• jira-service-desk

We have some customers part of many Organizations and when they log ticket they never change the Share With option, which means the request will stay as private request. I believe the hardcoded loca...

• jira-service-desk
• jira-service-desk-server
• server

Hi, We are using Backbone issue sync and its setup between project A in JSD and project B in Jira. When a developer picks the ticket created by JSD backbone sync he doesn't have an option to add '...

• backbone
• cloud
• jira-service-desk
• jira-service-desk-cloud

When an issue is sent for approval and is rejected, the reporter gets an email notification but when it's approved, the reporter does not get a notification. Anyone else seen this happen? I've check...

• approver
• jira-service-desk
• jira-service-desk-server
• notification
• server

I hate to necro this https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-activate-tab-in-JIRA-issue-screen-based-on-workflow/qaq-p/552449 but it's the best description of ...

• cloud
• jira-service-desk

I don't want to add 1 time customers to my system the way it seems to want me to add them. When someone emails in it works as I need it to. But as I'm trying to import customers from our old system I...

• jira-service-desk

Hi - I have added a user, made them service desk customer but when I add this user to request participants they don't get email. I also added them to organization and any time I comment, no email i...

I will like to embed one of my JiraSD requestForm in my website. My intention is that instead of filling out a contact form on my website, my visitors fill out a JiraSD request form without leav...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Can i group customers in Service Desk.   Prefer to be able to group customers by office or team (i.e. Finance, HR, etc).  Would organization be a way to group customers. Also, are ther...

• cloud
• jira-service-desk

I just want to know before I start building a front end form if something like that already exists. I don't want to end up building something that I didn't need to do.

• cloud
• jira-service-desk

I am creating issues using Automation for Jira when a ticket is created in JSD. The goal is that they should be 'Reported by' people in our company who need to respond to them via email to indicate ...

• jira-service-desk

I'm trying to get it so the most recent response or comment is at the top and descends in order from the newest to the oldest. I followed the instructions to change the default but it hasn't made any...

• cloud
• jira-service-desk

I feel as though I'm missing something very simple, but documentation isn't providing me with a solution.  I am modifying a workflow for the Service Request issue type. I'm attempting to set a...

• cloud
• jira-service-desk