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Jira Service Management
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Hi, How would one link confluence to the customer portal? I looked around the docs and found nothing, happy to do some reading if pointed to the answer. Thanks, Sergio
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Hey guys, I'm having issues importing data into JSD and I am getting the error message and I'm not sure what I'm doing wrong. - trying to map an approver field used in approvals (in workflo...
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Howdy, How does one enable fields on: Customer Notifications – Rule – Recipient list? Seems there are limited options, depending on which notification rule you’re looking at, for example: Comment C...
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I've got a question about setup, I'd like a single public URL for both JSD and Confluence and when I browse to support.example.com Confluence would be displayed and I'd use the Refined theme to creat...
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I have a service desk with a few different request types and issue types with different workflows for each. One workflow has the "Done" field titled "Done", while the others have the "Done" field ti...
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In our company we have several integrated applications that perform daily and constant requests in the support tool to update demands and other fields. Is there a limit on requests in JIRA?
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The service desk side will not allow multiple selections, only if a single option is chosen. Changing these works in the non-service desk view of the same field. Is anyone aware of this i...
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Hi. I am testing out Service Desk (cloud) to see if it will be a good solution for our support team. Right now, I am having issues with emails creating tickets in the Service Desk Project...
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All, I'm looking for a way to iterate over the Request participants field within a JSD issue and if the email domain is not "companyname.com", then send that participant an email. For example, if t...
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Hi Team, I have below 3 fields with the sample values - Category (Drop down) - Business Applications, Other Applications etc Service (Drop down)- A4IS, Blackberry etc Criticality (Drop dow...
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Hi all, I'm new to Jira (as of 2 days ago) so looking for some support. In our instance when I "Close" tickets they're still showing up in my Queue of Open Items and are therefore skewing our numbe...
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I am trying to automate below scenario : When request created in Service Desk(Cloud) project create automatically issue in Jira Software Project(Cloud) but I did not find Attachment field to c...
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Hi guys, I recently found an issue that when I customised the request type in my next-gen service desk, I cannot add in new fields because of reaching the 50 fields limit. However our IT team told m...
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we have a customer group picker field for selecting an assignment group. it is tied to our assignments groups for JIRA (cloud). When you click the drop down only some of the options appea...
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Our customers go on our service desk portal to create a ticket, I respond to their question, they respond back however it gets converted from a bug to a support issue type. Has anyone experienced thi...
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I trying to use JIRA Add-ons "Jira Cloud for Sheets" and it doesn't seem to be working. It was woking fine until last week and now it has stoped working
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Hi, as we have a couple of products to support we setup a "template" JSD project. From this I created the new projects with the configuration from the template. Unfortunately a couple of things is ...
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Documentation des not indicate I need to enable anything or that organizations functionality may not be available Thank you!
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Hi, For a couple of months we're using Jira. We use classic projects and work on multiple projects with multiple teams. Some of the team members are external and are not part of the internal...
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Hello I would like to do two things and I am not sure how to exactly, hoping someone can help. First: when an email is received the priority defaults to High, is there a way to change this ...
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Once a ticket is logged i need to cc participants to the mail so they are cc'd in on the mail
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Hi, I am looking for a report based on a filter which I have already: status != Closed AND reporter in (membersOf(NOC)) AND createdDate > -10w This will bring up all of my tasks cre...
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Hi there We are looking to stop the problem of customer's raising issues and then them being left for too long in our queues without an action. Is there a way to enable notifi...
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Dear all, I have a specific situation and I am in need of your help. My organization has a large number of customers for a specific project and we need to create an Organization of 4 people whom t...
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Hi, We created a work on Jira Service Desk with Approvals as below. Open -> Approved Open -> Waiting for more info Open -> Rejected. If a user initiated *Waiting for more info" from Ope...
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