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Jira Service Management
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Hi, I have a use case where external customers can raise tickets. We intend to have a façade which generates the tickets on behalf of the customer in Jira Service Desk. Now looking through th...
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Good mornig!! I want to add the field request participants in the hiden section of a form in jira service desk but the field is not listed. I wanted to use it to notify the peolple se...
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If the status is Awaiting for Customer for 5 days and the ticket is not updated for 5 days. Then add a public comment on the issue. I hope this is possible in Jira.. Please help me to achieve this....
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Hi , We are a support / development organisation with a number of clients. We would like to implement JSD for our org. How do you support such scenario? Wou...
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Hello. How can I add the Organization field to the issue creation screen? Now this field appears only if you open a previously created issue.
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Hi All, I have written a cascading script using behaviours and that script is working fine in JIRA but the same script is not working properly in JSD portal eventhough i have done the mapping of beh...
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Hi everyone! I'm trying to build a rule to auto-resolve issues in Help Center (Service Desk project) when the linked issue in another software project (DMOP) is Done. And I'm getting an Error durin...
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Hi I've been trying to find a solution to a very specific request with no luck and would like to know the rules for email notifications in JSD Server. We're a service provider with multiple custome...
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Hi all! I am about to create new custom field (select list, single choice). I would like to know if there is a option to add description to dropdown list option? Like under each option in smaller f...
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...ogout=true - I've seen links like this but can't find one that works.
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I'd like to update a custom combo box field in my JSD via API but I'm getting the error "Global context does not exist for the field 10160". I'm using a next-gen JSD. I tried adding in JIRA custom fi...
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Hi, How would one link confluence to the customer portal? I looked around the docs and found nothing, happy to do some reading if pointed to the answer. Thanks, Sergio
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Hey guys, I'm having issues importing data into JSD and I am getting the error message and I'm not sure what I'm doing wrong. - trying to map an approver field used in approvals (in workflo...
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Howdy, How does one enable fields on: Customer Notifications – Rule – Recipient list? Seems there are limited options, depending on which notification rule you’re looking at, for example: Comment C...
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I've got a question about setup, I'd like a single public URL for both JSD and Confluence and when I browse to support.example.com Confluence would be displayed and I'd use the Refined theme to c...
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I have a service desk with a few different request types and issue types with different workflows for each. One workflow has the "Done" field titled "Done", while the others have the "Done" field ti...
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In our company we have several integrated applications that perform daily and constant requests in the support tool to update demands and other fields. Is there a limit on requests in JIRA?
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The service desk side will not allow multiple selections, only if a single option is chosen. Changing these works in the non-service desk view of the same field. Is anyone aware of this i...
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Hi. I am testing out Service Desk (cloud) to see if it will be a good solution for our support team. Right now, I am having issues with emails creating tickets in the Service Desk Project...
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All, I'm looking for a way to iterate over the Request participants field within a JSD issue and if the email domain is not "companyname.com", then send that participant an email. For example, if t...
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Hi Team, I have below 3 fields with the sample values - Category (Drop down) - Business Applications, Other Applications etc Service (Drop down)- A4IS, Blackberry etc Criticality (Drop dow...
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Hi all, I'm new to Jira (as of 2 days ago) so looking for some support. In our instance when I "Close" tickets they're still showing up in my Queue of Open Items and are therefore skewing our numbe...
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I am trying to automate below scenario : When request created in Service Desk(Cloud) project create automatically issue in Jira Software Project(Cloud) but I did not find Attachment field to c...
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Hi guys, I recently found an issue that when I customised the request type in my next-gen service desk, I cannot add in new fields because of reaching the 50 fields limit. However our IT team told m...
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we have a customer group picker field for selecting an assignment group. it is tied to our assignments groups for JIRA (cloud). When you click the drop down only some of the options appea...
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| 44 | |
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| 6 hours ago | ||
| yesterday | ||
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |