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Jira Service Management
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I'm using the 'transition on comment' automation and under the transition issue there's a More Options section that allows me to choose whether to send emails or not. I've left it deselected so ...
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When a user reponds to an issue, instead of a comment being added to the issue it creates a new issue. How can I get around this? I think it does it because when you reply to an issue's email the To ...
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Good afternoon I have this problem I have create a new issue type that was associeted to the current used scheme and also it is associate to the workflow schem In request type I have creat...
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I am trying to promote one of my project from Dev to Test using configuration management but while deploying I find duplicate custom fields there. The custom field showing here is not...
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Is there a way to vary the contents of the select field based on a chosen Customer Request type? I have tried creating a cascading field, but have not found a way to auto-populate the 1st level...
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I have an email handler set as Create Users: false Default Reporter: tech Under Project -> Customers I have an Organization defined and under Organization I have two customer email ac...
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I'm trying to link my Service Desk project to my Confluence space. I first created the Confluence space, then went to the SD project and attempted to link that project to my new space (Project settin...
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Hi everyone, As service agent, I can tag someone using @ in request Comment field on Jira service desk backend. A name list pops up after I typed @. But when I tried to tag someone using...
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I mistakenly raised some issues using "anonymous". Is there any way to correct this and add my name to the items?
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Jira won't start. The error page suggests it is a permissions problem, but all permissions are corrc
I have a jira test server to make sure updates go smoothly. I've used it a number of times with no problem. I tried to start it again to test the latest upgrade and got the message: Jira had problem...
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When creating a new customer on https://xxxxx.atlassian.net/jira/servicedesk/projects/xxxxxx/customers it used to take around 20 seconds for them to be available in the Reporter list. Over the l...
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Hi , I am facing some issue while setting up SLA Goals. I tried to input a valid JQL query in the goals section and system shows no JQL error, still the Goal is not letting me add it while I click on...
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Hi, I have added a custom field (select box with 4 options) to the request form. I would like to make it mandatory/required when a portal cuostomer raises a request. This is quite possible in the re...
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Unable to install the Extension for Jira Service Desk Application. Keep on getting the below error. Have tried on multiple browsers over the last 2 days. Anybody else have the same problem with insta...
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Dear all, I'm having an issue configuring an automation. What I want to do is this: When an issue is created and if is an incident with high priority, I want to update automatically a field I hav...
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Is it possible to connect the jira service cloud with jira software server hosted on two separate instances? I only see this link that says how to combine 2 separate instances of Jira service desk: ...
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I wonder if it's possible to add another Organization into a Jira Servicedesk project separated from the other Organization to avoid they see each others issues. Both Organizations work for the same ...
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Hello, I am trying to set the value of a custom approval field for a user picker (single) using a Post Script and the Cprime Power Script plugin. My script currently looks like this customfie...
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New users which are added in trusted group not able to view project Queue. They are not able to view any incident, SRs.
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I am looking for my access/change requests in the 'view' issue pane to all appear on one page, currently they appear split across the page like below: Is this somehow possible?
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Is there a way for customer to duplicate a record. e.g. there is a very long form, For each user most of the values are same. Is there any duplication functionality in JIRA service desk. e.g. the ...
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Hi, A user is filling a form. Is it possible to add a child table to it. e.g. A user is filling a form (e.g for an activity) and he can add as many items as needed for his activity. May be...
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In customer portal I see the phrase "What do you need help with?" and I want to delete/edit it. But can`t find the way to do this. I`ve tried to find this phrase in java classes, .jsp .vm .confi...
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Dear all, I am trying to create an automatic rule for issues that are created in any day of the week and if are not updated (status, estimations, replies to the customer) within 7 days I would lik...
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I am new to JIRA cloud service desk. I need to configure some fields to be auto populated When the user starts filling the form. some fields should be auto initialized. e.g. if the user is a...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |