Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi, Is it possible to conditionally show / hide fields in a form. e.g. There is a field named priority When the user select the priority to HIGH, another field (e.g Reason) should be shown ...
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Hi, we have a "standard"contract and we are using Jira Servicedesk, which means we have a total of 100 automation rules. but, received the message that we have reached our limit, out of the blue sky...
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We are using Jira service desk widget within our website. Jira Service desk is with knowledge base search bar and I couldnt access the knowledge base from jira service desk widget.
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Trying to get access to a service desk project that was created by someone who has now left the comp
I'm trying to gain access to a Service Desk project that was created to manage inbound requests from our customers. The 'lead' on the project is no longer with the company. I'm not able t...
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Hi My issue type for email creation have three fields only Summary (mandatory ) Description (optional) Attachment (optional) I am receiving this error randomly ...
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We have JSD Cloud and Jira Software Cloud, I worked to merge the two so that they are now on the same Org. That said I'm trying to figure out how to do a few things, here are some details. 1) I want...
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How do I set an external next gen service desk user to only view their assigned issues?
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We want to create a new request from an email, and send them an acknowledgement. Does this have to Create a new Customer? How do we have the ack/response NOT contain a link to our portal?
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What is the best approach to grant every Atlassian account user on our site the Browse User and Group permission? Should I create a group and manually add each one in? Thanks much!!
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Let's say we have a customer evaluating our product and we need to only grant access to this customer for 3 or 6 months for the jira service desk customer portal. Is that possible?
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Hello, I am requesting some help for the Service Desk cloud instance I set up in my organisation. Indeed, I use the basic template of Email for notify our agent and our customer but we have...
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The Classic Project has way more setup than I am interested in. But I don't get a Service Desk Template for Next-Gen.
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Why does jira do not send an email when a Manager is selected in the portal form?
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Hi. I've created a customer and she can't access. I created a new customer with her personal email and she don't have problems. Please I need a solution. Thanks a lot.
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Hello Dears. I'd just like to show the agent's name in the notification the customer receives, Can I hide the email created by jira? (example: jira@site.atlassian.com). It's possible? ...
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Hi Everyone, we are just evaluating Jira ServiceDesk to see if it can replace our existing ticketing tool. One typical feature I've not been able to find yet is how to create reoccurring tasks....
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I would like to append the data from a one line custom text field to a larger text field to create a running log of activity. I have not seen any add on that does this. Any ideas? Use C...
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En el portal del cliente, luego de completar los datos que solicita cualquier formulario, cuando presiono sobre el botón crear, el formulario queda abierto, y cuando valido, el incidente si fue cread...
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Please contribute your expertise and recommendations to secure Human Resources Jira Service Desk project. So highly confidential issues such as compensation, dispute, etc are securely limited t...
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Hi, Is there any possibility for following case. I have two issue types in same service desk project. Incident Problem I have enabled requests by email , and its mapped to Incide...
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Our support team is unable to add new customers this morning. Jira says the customers are added, but then the customer cannot be found. This in not an intermittent problem - multiple cust...
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Is it possible for email notifications for Jira Service Desk to include the Reporter Name field?
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I have some issues that are created long time before they really need action. They all have due dates when they need to be done. Is it possible to set the SLA so it will start counting the time XX ho...
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Hello , We are currently receiving email notifications for both parent and child records. Is there any way to limit email notifications to only parent ticket changes. We don't need to notify if anyt...
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I need to be able to assign devices to customers and departments within our organisation. It helps in the process of maintenance of the device and also to be able to know the history of the device, c...
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Atlassian Community Events
| User | Count |
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| 24 | |
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| 3 |
| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |