Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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We are using Okta for SSO and a support email is generated if a user needs access. This email creates a Service Desk ticket, but the reporter set to donotreply@okta.com. The details of the actua...
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i want a easy app on my pc so i dont need to login again and again , i can quickly open tickets if i needed
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kindly i need to know if we can integrate druid chatbot with jira service desk..
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I've set-up a new JIRA service desk but I'm having issues around levels of access. Currently, everybody I assign a ticket to, can view every ticket on the desk. I only want them to be able to...
1,460 views 5 1 Deleted user September 2, 2020 -
Hello. We have 2 location in my company, and it would be usefull to be able to quickly check which location a reporter belongs to when they create a issue. Is there any way to import a value "Locat...
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Hey Guys, Thank you in advance for taking your time. When a customer send an email to our servicedesk than we receive their full email including the footer, this really makes a mess and therefo...
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Hi! I have Jira Server runnig as service on my server. Scriptrunner documentation says modify your setenv.sh (or .bat) in order to add resource dir. For service-type installation I've gues...
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Hello! We use Jira Service Desk, our team from Azerbaijan. Is it possible to use Azerbaijan language?
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We are using Next Gen Jira in Carlsberg. One of issue's fields - priority has drop down values that do not make sense. We want to limit the dropdown values to: blocker High Medium Low Cu...
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When a Service Desk ticket is created, I want to have the ability to add new customer's / clients and add our own organisation for internal work but I cannot seem to be able to do this.
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The agent does not receive notifications about the creation of a task when he is in the jira-administrators group. Agents in the jira-servicedesk-users group receive notifications correctly.
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Dear all, I get a request to implement the customer satisfaction for my Service Desk. Actually I follow all what is describe in the docuement below: https://confluence.atlassian.com/servicedeskser...
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My company is implementing JIRA Service Desk to integrate to a call center solution. I can only find documentation on the REST and JAVA APIs. However, where can i find the APIs for JIRA Service Desk ...
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Hi! I've been using Tempo plugin for worklog purposes. It has a neat feature called "Tracker" looks like this: After you finish your work on issue click stop and this window pops up: Problem...
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When an application is received by mail, it is received with priority. Can you remove / modify the priority with which mail requests are received?
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I am testing Jira service desk and set up our support email address to create tickets. After setup it imported existing emails and created tickets. I did not want these tickets as duplicates on...
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Hello, I am getting the below error while trying to schedule a query in Google Sheets using the 'JIRA Cloud for sheets' add on. Please assist. Thank you.
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I am attempting to create a new Service Desk project but am given the error pop up "For some reason the magic didn't happen. Click Create to try again." I've tried many times with no change. I am se...
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MySQL 5.6 database is not compatible with MySQL 5.7 database type. Consider changing it to MySQL 5.6
I'm getting this error with Azure Database for MySQL (5.7.29), please help!
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We need to know if there is a way to validate multiple fields as one and not a separate validation for each field. For example: I have the fields Serial and Brand, I want to allow duplicate serials ...
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My company uses Confluence to create a knowledge base; we are now about to roll out Jira Service Desk and link it to our knowledge base space. As far as I can determine, only two templates are ...
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I am trying to set up Issue Security in our Service Desk. Here is my use case: Service Desk Team A should be able to View/Edit all issues Service Desk Team B should be able to View/Edit Issues for...
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I have given the project role - jira service desk team the permission to manage watchers and view voters and watchers. Yet the service desk team members still cannot add watchers. I, as the administr...
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admin in the service desk product, when I log in it takes me to the portal instead of the admin page
Can't get to the admin portal it takes me to the customer portal any thoughts? Thanks in advance Randy
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I'm trying to display how many public notes and/or internal notes have been submitted by a specific internal user, in a specific time frame. History section only shows updates to status, assignee be...
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