Jira Service Management

I have activated the scheduler but there are only a few users are getting timesheet reminder emails. Most of the users are not receiving any reminder mail of timesheet fillup. Please help!

• jira-service-desk
• jira-service-desk-server
• server

Hi all,   I am experiencing following issue on JSD Server: Login to Portal as Portal User (Customer) Open Requests list of the belonging Organization Click on the Issue to open it (issue w...

• jira-service-desk

Hello everyone ,   My company uses Jira with their own License for internal employees. But now one of our customers wants to use our Jira . And for data protection we have to find some solutio...

• jira-service-desk
• jira-service-desk-server
• server

Users create a ticket in the portal but don't receive the suggestions that are linked in Confluence. It works before but no only for agents. When a agent create a ticket for a topic he receive the wi...

• confluence
• customer-portal
• jira-service-desk

Hello,   our agents should be able to change the ticket status directly on the ticket page. How to achieve this?  

• cloud
• jira-service-desk

Good day I hope someone has faced this issue can perhaps assist me with resolving it for our company. Currently we have a SD project setup for a client. We also have a dedicated support mailbox for...

• cloud
• jira-service-desk

https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-and-data-center-customers-963663645.html?&_ga=2.19910776.1914795007.1590110891-444872971.1590110891#...

• jira-service-desk
• jira-service-desk-server
• server

Thanks in advance, Just deploying Jira Service Desk and have the LDAP sync working just fine for about 10 clients.  The issue is that several clients have simple and common usernames like john....

• directory
• duplicate
• jira-service-desk
• jira-service-desk-server
• ldap
• +2 more tags...

We're working on integration with one of our public services. I think I'm doing the right think, but... Maybe there is somewhere a doc with best practices to integrate Jira with our systems.

• cloud
• integration
• jira-service-desk

Tried to submit BUG after searching for known issues, but BUG CREATE page forced me here.  This issue started sometime yesterday. I waited overnight to see if addressed before posting here. &nb...

• cloud
• jira-service-desk

I want to add a field that is in the screen of a certain issue type in the form of the Help Center, if I go to Request Type, edit fields I can't find that field to add it. How do I know which fields...

• jira-service-desk
• jira-service-desk-server
• server

I am trying to get data from https://jira.org/rest/servicedeskapi/servicedesk/1/organization so that i can have list of organisation and can further utilize for my POC purpose but i am getting belo...

• jira-service-desk
• jira-service-desk-server
• server

Comrades! We find it confusing when a member of the "service desk team" does something (responds, for example) to an "issue" in the service-desk project, but the Jira "notification" indicates that t...

• cloud
• jira-service-desk

Hi, I have a use case where external customers can raise tickets. We intend to have a façade which generates the tickets on behalf of the customer in Jira Service Desk.  Now looking through th...

• jira-service-desk
• jira-service-desk-server
• server

Good mornig!! I want to add the field request participants in the hiden section of a form in jira service desk but the field is not listed.    I wanted to use it to notify the peolple se...

• jira-service-desk
• cloud

If the status is Awaiting for Customer for 5 days and the ticket is not updated for 5 days. Then add a public comment on the issue. I hope this is possible in Jira.. Please help me to achieve this....

• jira-service-desk
• jira
• jira-server
• server

Hi ,   We are a support /  development organisation with a number of clients.  We would like to implement JSD for our org.  How do you support such scenario?    Wou...

• jira-service-desk

Hello. How can I add the Organization field to the issue creation screen? Now this field appears only if you open a previously created issue.

• cloud
• jira-service-desk

Hi All, I have written a cascading script using behaviours and that script is working fine in JIRA but the same script is not working properly in JSD portal eventhough i have done the mapping of beh...

• jira-service-desk
• jira-service-desk-server
• server

Hi everyone! I'm trying to build a rule to auto-resolve issues in Help Center (Service Desk project) when the linked issue in another software project (DMOP) is Done. And I'm getting an Error durin...

• automation
• cloud
• jira-service-desk
• jira-software
• jira-software-cloud

Hi I've been trying to find a solution to a very specific request with no luck and would like to know the rules for email notifications in JSD Server. We're a service provider with multiple custome...

• jira-service-desk
• jira-service-desk-server
• notification
• server

Hi all! I am about to create new custom field (select list, single choice). I would like to know if there is a option to add description to dropdown list option? Like under each option in smaller f...

• jira-service-desk
• jira-service-desk-server
• server

...ogout=true - I've seen links like this but can't find one that works.

• jira-service-desk

I'd like to update a custom combo box field in my JSD via API but I'm getting the error "Global context does not exist for the field 10160". I'm using a next-gen JSD. I tried adding in JIRA custom fi...

• cloud
• custom-field
• jira-service-desk

Hi, How would one link confluence to the customer portal? I looked around the docs and found nothing, happy to do some reading if pointed to the answer. Thanks, Sergio

• cloud
• jira-service-desk