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Community resources
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Jira Service Management
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Hello , When people email Jira is creates duplicate tickets is there any way users can reply to an email and is goes directly into an already created ticket? Thanks & Regards, Mahesh.
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Hello, When the user doesn't accept the invitation it is expiring in 48 hours. Is there any option to extend this up to 1month. Thanks & Regards, Mahesh.
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My events - I am not getting email notications . Can someone help please
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Hello, Using Classic project. We have an issuetype that is assigned to 3 different request types. We created a field called 'FIELD A'. Is it possible to only show this field 'FIELD A' on t...
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I've read the "Advanced searching" help article and specifically example 1 of the precedence section. The results of my query do not exclude "Resolved" or "Closed" tickets. How do I need to reword t...
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...bsp;2:12 PM. A console view shows multiple errors in batch.js: Uncaught (in promise) Error: No jira/navigation at u (batch.js?locale=en-US&sd_operational=true:24) at s (batch.js?locale=e...
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I want to see if the following is possible: Our CRM holds our user database. (nopCommerce) A user is authenticated and a cookie is saved with an encrypted token The user clicks support and ...
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Jira Service Desk Server Hello Community! How can I make that some customers can see all requests and comments about them? I've tried everything, but I can't do it. Help me please. &...
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How to use a newly created issue key in smart-value completions in Automation for JIRA ? Im trying to cloning an issue using the custom script in another project and sending out an email with new is...
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We use JiraSD next-gen also for communication with other service desks. Many service desk use unique summary to identify the object (and issue related to this object). Jira mail handler can...
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I am using the External Import - CSV option. I can do the import, but status and resolution are not importing. I am using a status in the workflow of the project, and a Resolution that exists ...
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Is there anyway to set a payment option at customer portal? As anyone use a url embedded or is there any marketplace integration?
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We have a service desk help center connected to a knowledge base. When searching using keywords it was my understanding that content within the knowledge base that is labeled with matching keywo...
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I need my client's user to look only for their problems on the jira next-gen portal. The Jira Customer Portal should not show all of your organization's problems, but only those that it has opened o...
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HI! First of all, thank you very much for your time. Can I configure this the fields of this ticket tracking visualization? The one in the portal and the profile of the customer. ...
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Hi, we are using a custom approver field which is auto-populated with multiple approvers. All approvers have to approve before the ticket moves to the next stage in the process. Is there a way that I...
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Hey, community. Need some help. My customers are sending requests via email. The portal is currently out of use. All new requests and comments to them come by email and are handled by the JETI (Jira...
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Hi, I'm having an issue here as well. I've read the GSuite stopped supporting "less secure apps" on in June 2020 for new connections. What is the alternative for now until Jira offers an OAuth ...
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"Manager: Manager is required." when trying to submit a ticket at all manually im assuming this is also messing with incomming email request as i have not seen anything come in as of today.&...
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Hi, I'm looking to change the key of my Service Desk project. I understand that once I do this, the project will be reindexed. Are there any negative risks associated with this, or is it a simple un...
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I have a few domains, i have added two to the whitelisting for the incomming mail so that they will not be hit from the email handler and rejected. This still keeps happening. Is there anywhere else ...
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My company uses Jira Service Desk Cloud. We would like to ship tickets to and from a vendor's Jira Service Desk. Is this possible?
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Team, I need to get value of custom field named as "work" depending on below data Value of custom field work should come as PROJ if project1 have issue type as bug Value of custom field work shoul...
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By default, Service Desk Cloud provides a number of gadgets and reports. We've just installed an on-prem version of Service Desk and all these gadgets are missing. Why are they missing, and ho...
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Jira only reads the From header to generate a ticket. however when AWS AES forwards an email it requires that the From address be a verified address and so therefor will not allow the original ...
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Atlassian Community Events
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |