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Jira Service Management
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How do I copy the Workflow associated with a Request Type from one Service Desk project to another? Service Desk Project A has a request type "General Question" and I created a Workflow for ...
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Hi, I’m having a very unusual issue Current implementation Created 2 different types of issues that can be raised by users Defined different screens to capture these details 1st Issue type is a...
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Did the requirements for the Help Center logo change? Please advise on how to remedy.
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Hi Is possible add a customer to a differents project in service desk with jira-python Thanks
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Hi everyone! As the service desk changed with portal groups at raise request form, I want to know if there is a way to add portal group option in queue columns. Thank you in advance, Dimitri...
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How to use Project Automation to remove specific Request Participants based off of the email address
Hello, I am trying to use Jira Project automation in Jira Service Desk Cloud to detect issues with specific Request Participants and remove that entry while preserving the other entries that mi...
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My set up is to have a JSD project with agents that occasionally escalate tickets to a JSW project. The escalation is done by creating a new ticket in the JSW project and linking it with the JSD tick...
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Good day, I have the following problem: when they are sent to generate tickets through the mail and the header and mail is the same, these are entered as comments and not as a new ticket, do I have ...
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How to give a user access for creating custom field,screen, workflow., for a specific project. e.g. if i have two projects Project1 and project2 and i want to give custom field screen, ...
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Hi There, Sometimes I receive a ticket from external customer. It comes through the support desk and they are requesting me to send a reply also to their colleague who have never sent a suppor...
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Hi, I need an automation to link issues to an existing one which is mentioned in the description field. Case: Users write one or more JIRA ticket IDs in the description field of a new ticket ...
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If I reply to customers, they don’t get a respnse. I have tried everything regarding notifications already.
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Hi. We have customers complete a service desk form to install a device on to the network for a temporary period. We restrict the install for up to 1 year before it needs to be removed or requested fo...
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Hello, can you help me please, i cant connect JSD to my mail server. on JSD i have next error Не удалось установить соединение. Проверьте и исправьте следующие ошибки: ConnectException: Conn...
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Hi, I'm an administrator trying to integrate creating tickets through slack I'm trying to open a ticket using a service desk portal on my slack app but can't seem to find how to so that. I ca...
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Hi everyone After logging a ticket in JIRA Service Desk we usually get a pop up box giving the ticket reference like the one below. This has recently stopped working for us again. Last time it happe...
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Hi I have a problem with SLA. Ticket is on status Resolved but SLA "Time to first response" still counting... Example ticket
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Hi, Is there a way to customize the CSAT? Meaning, can we add more questions to the survey according to our specific needs? We'd like to know how satisfied the customers are in terms of qual...
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Hi everyone I'm trying to add a button in to our change/CAB tickets that lets you move the ticket to a queue. The queue being 'wishlist'. I've been into workflow and tried 'adding transition'...
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I was not able to find more information about this so perhaps someone here has run in to the same use case. We currently have 2 JSD projects (lets call them A and B) and the browse project permissio...
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Hi we are working on Jira Service Desk Atlassian cloud Environment and would like to understand if it's possibile to restrict the visibility of one specific field of an issuetype/request type....
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I want to import a ticket via External System Import Jira service desk with a CSV file. The date format : dd/mm/yyyy hh:mm In my CSV file, Time to first response value is 04:00 and Time t...
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Hi, I am new to JSD cloud, so please excuse if this is a basic question. I have launched JSD and now I want to be able to send a nighty email which includes an Excel/CSV attachment or HTML t...
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Hi all - looking for some guidance on this. I need to ensure our teams are inputting data in to the component field, I was thinking of having this done on a transition through a validator but I'm not...
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Hi, Is if possible to configure or restrict users that don't belong to certain role from editing certain fields on Issues? For e.g. User in Quality role can only edit "Defect Comment field" Users ...
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |